Optimum internet

[Yo ssi]

I haven't. I called countless times and there's no one to talk to. Consider filling a complaint with the FCC.

Use FiOS

[pointer]

Use FiOS

I wish it were available in my area.

[yeshivabucher]

oh wow!
Did you have to fight for it?
Which plan?

I signed up with acp 300/300 also got a $50 gift card

[gozalim]

I suspect, from limited anecdotal experiences, (mine, as well as the 2 mentioned here; @yeshivabucher and @pointer) that, while the advertising explicitly applies to all 300mbps plans, in practice it is automated for the 300 fiber plan, but where fiber is unavailable, and they give you the 300 cable plan, it isn't automated.
and then the CS reps, who aren't empowered to do anything, make up all kinds of stories to make it go away...

[pointer]

I haven't. I called countless times and there's no one to talk to. Consider filling a complaint with the FCC.

Filled a complaint with the FCC yesterday. I received a call today AM from someone at Optimum who speaks a proper English, Imagine that! Let’s see how this plays itself out.

[Jeremiah]

Anyone know how to get a set up appointment sooner? Next appointment in Lakewood is Thursday

[cgr]

It was that time of the year again...

5/15/17-5/15/20 $49.99/100MBPS
     5/15/20- Bill got raised from $49.99 to $69.99. Called retention team
5/15/20-5/15/21 $48.49/200MBPS
     5/15/21- Bill got raised from $48.49 to $68.49. Called retention team
5/15/21-5/15/22 $43.50/300MBPS
     6/15/22- Bill got raised from $43.50 to $53.49. Called retention team
6/15/22-8/15/23 $39.99/300MBPS

     8/15/23- Bill got raised from $39.99 to $52.99. Called retention team
8/15/23-8/15/24 $29.99/300MBPS

(Originally chatted with customer service but they were not able to give me more than a $10 discount, at which point I called the retention team and received the $23 discount)

[Willie]

     8/15/23- Bill got raised from $39.99 to $52.99. Called retention team
8/15/23-8/15/24 $29.99/300MBPS

(Originally chatted with customer service but they were not able to give me more than a $10 discount, at which point I called the retention team and received the $23 discount)

they're gonna be paying u in a couple years

[Tzvi687]

     8/15/23- Bill got raised from $39.99 to $52.99. Called retention team
8/15/23-8/15/24 $29.99/300MBPS

(Originally chatted with customer service but they were not able to give me more than a $10 discount, at which point I called the retention team and received the $23 discount)

Thanks for the reminder just checked and sure enough my bill went up $39-59.

Called and 8 min later its $35 a month +$25 credit and refund for past month.

[myi]

I signed up with acp 300/300 also got a $50 gift card

Cool. How did you get the $50 card?

[AsherO]

https://www.optimumsuddenlinkfeesettlement.com/

Settlement for the "Network Enhancement Fee"

There doesn’t seem to be a way to participate without having received a postcard with a claimID/confirmation code

[yelped]

There doesn’t seem to be a way to participate without having received a postcard with a claimID/confirmation code

I remember getting two emails about this with a claim ID.

My only question is that they are still charging this network enhancement fee and even increased by another $1 recently.

[AsherO]

I remember getting two emails about this with a claim ID.

My only question is that they are still charging this network enhancement fee and even increased by another $1 recently.

Once it’s settled and they disclose it (or whatever they should have been doing) it becomes kosher. How business gets done.

[ae123]

My only question is that they are still charging this network enhancement fee and even increased by another $1 recently.

Was wondering the same thing.

[YitzyS]

Got this email from Optimum yesterday

[shtickmacher]

Sung to the tune of "Mr. Ga'avah":

"Optimum" only in name
They like to bait and switch 
They got the last hurrah
When I fell into a ditch

In all seriousness, I don't have the time to make a whole song about my experience. Let's just say I'm a very disgruntled customer with Optimum. Of course, they started out with a somewhat reasonable price and then kept raising the price ridiculously. I had many bad experiences when I would try to cancel, and they would just switch me from one department to the next and not let me cancel. When I finally managed to cancel, I had to bring the equipment back to their office. Their office was conveniently located next to a big ditch, and it was pitch black outside, so my car sustained major damage.

I have since switched to Verizon and now I am gruntled.

[yelped]

I remember getting two emails about this with a claim ID.

My only question is that they are still charging this network enhancement fee and even increased by another $1 recently.

Just got an email with a link to claim the settlement gift card. $12.50

[ae123]

Just got an email with a link to claim the settlement gift card. $12.50

We received it as a check in the mail.

[Definitions2]

Got directly via zelle

[First Time CCer]

What's the best way to get this for the cheapest?