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Below is a link to a list of modems that are compatible with Optimum. Depending on the speed you have you will need to get a modem that can accommodate that speed.
A modem has channels that represent the speed it can handle. It's displayed as download channels x upload channels, so a 16x8 modem means it has 16 download channels and 8 upload channels.

It's not recommended to get anything lower than 16X8 since speeds are only going up in the future.
Chart showing the channels needed to support the Optimum speed

  • Optimum 100, 8x4 or higher
  • Optimum 200, 16x8 or higher
  • Optimum 400, 24x8 or higher

There are many modems available on Craigslist's and eBay as well, there is no need to buy a new one as long as it's compatible.
https://pickmymodem.com/approved-modems-for-optimum-cablevision-internet-service/

Once you have the modem you can call Optimum tech support and ask them to provision a new modem and give them the MAC id located a the modem. They will also send you a prepaid FedEx label to return their modem and the price will be reflected on your next bill. You just saved $10 - $10.89 a month in fees.

Author Topic: Optimum internet  (Read 224991 times)

Offline ual902

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Re: Optimum internet
« Reply #1260 on: February 22, 2019, 01:31:55 PM »
Anyone fighting this new scam fee?:
"Network Enhancement Fee" $2.50

Offline stooges44

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Re: Optimum internet
« Reply #1261 on: February 22, 2019, 04:26:51 PM »
Anyone fighting this new scam fee?:
"Network Enhancement Fee" $2.50

I tried, no luck  :-\
If it's not free shipping it's not worth it.

Online dovy2

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Re: Optimum internet
« Reply #1262 on: February 23, 2019, 07:20:27 PM »
Anyone fighting this new scam fee?:
"Network Enhancement Fee" $2.50
And all the other fees you agree to? :)

Offline googwallet

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Re: Optimum internet
« Reply #1263 on: February 23, 2019, 11:00:29 PM »
Anyone fighting this new scam fee?:
"Network Enhancement Fee" $2.50
Is it a one-time fee or a monthly recurring fee? I haven't seen it come up for me yet.

Offline stooges44

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Re: Optimum internet
« Reply #1264 on: February 24, 2019, 01:43:47 PM »
Is it a one-time fee or a monthly recurring fee? I haven't seen it come up for me yet.

A new monthly fee  :-\ :-\
If it's not free shipping it's not worth it.

Offline Definitions

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Re: Optimum internet
« Reply #1265 on: February 25, 2019, 10:41:02 PM »
Just tried changing to the Arris sb6190 modem. Waited on the phone for 1/2 hour.

Not compatible :(

Offline michael

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Re: Optimum internet
« Reply #1266 on: March 03, 2019, 10:56:27 PM »
If you have around 50mbps than you can get cisco dpq3212 for $34 on eBay item # 253713296571

Or Arris tm822a / tm822g (I have one if you want to buy for $20)

If you have higher then you can get the Arris tm1602

I purchased a tm1602 and it doesn't seem to work. Any thoughts on what I need to do?

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Re: Optimum internet
« Reply #1267 on: March 04, 2019, 12:45:26 AM »
I purchased a tm1602 and it doesn't seem to work. Any thoughts on what I need to do?
Did the listing wherever you bought it from say it's compatible with optimum?

When you called in to change your modem did a phone rep tell you any reason why it's not working?

Online chff

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Re: Optimum internet
« Reply #1268 on: March 24, 2019, 02:14:32 PM »
what modem do I need to Optimum Internet+Phone?

Offline Definitions

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Re: Optimum internet
« Reply #1269 on: March 24, 2019, 02:35:05 PM »
what modem do I need to Optimum Internet+Phone?
Arris tm1602a (make sure it says approved for optimum in the listing).
I purchased a tm1602 and it doesn't seem to work. Any thoughts on what I need to do?
Any update on this?

Online dovy2

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Re: Optimum internet
« Reply #1270 on: March 25, 2019, 02:18:25 PM »
Anyone here made the switch from optimum 60 to FiOS 100?
Seems around the same price, and looking for actual reports..
So far so far I'm hearing that Verizon's customer service is no good.. I'm asking now about the actual service.. cuz I have interruptions all the time with optimum.

Offline Moe Ginsburg

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Re: Optimum internet
« Reply #1271 on: March 25, 2019, 08:21:23 PM »
Is it worthwhile to switch ownership of an Optimum account everytime the promotion runs out between different adults in the household, alternating each year between two adults, in order to maintain promotional pricing available to new customers indefinitely?

Offline David R

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Re: Optimum internet
« Reply #1272 on: March 26, 2019, 12:19:05 AM »
Is it worthwhile to switch ownership of an Optimum account everytime the promotion runs out between different adults in the household, alternating each year between two adults, in order to maintain promotional pricing available to new customers indefinitely?
There may be alternatives to that, such as alternating every year between Optimum and a competitor such as Verizon, or making an annual call to retention department.

Offline Moe Ginsburg

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Re: Optimum internet
« Reply #1273 on: March 26, 2019, 12:53:26 PM »
There may be alternatives to that, such as alternating every year between Optimum and a competitor such as Verizon, or making an annual call to retention department.

Are retention deals as good as new customer promotions?

Offline sguitarist18

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Re: Optimum internet
« Reply #1274 on: March 26, 2019, 04:41:09 PM »
YMMV, but you can get them to continue your original pricing.

Offline Moe Ginsburg

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Re: Optimum internet
« Reply #1275 on: March 28, 2019, 12:41:17 AM »
What's the best current deal for internet only?

Offline Avid Reader

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Re: Optimum internet
« Reply #1276 on: March 29, 2019, 12:20:37 AM »
I have a promo for $35 a month, 100 down/35 up. It's a $50 plan, with 1 year of $15 monthly discount.

Offline Avid Reader

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Re: Optimum internet
« Reply #1277 on: March 29, 2019, 12:25:17 AM »
What was the issue ?
I had Optimum 10 for $24.95. Download speed was fine for my needs, but 1 mg upload speed was just too slow for online backup.
Regular CSR were quoting me ~$60 for the next level up. I called them multiple times and they wouldn't budge. My first try with retention dep. got me 100/35 at $35 promo rate.

Offline Pad18

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Re: Optimum internet
« Reply #1278 on: March 29, 2019, 10:54:00 AM »
I had Optimum 10 for $24.95. Download speed was fine for my needs, but 1 mg upload speed was just too slow for online backup.
Regular CSR were quoting me ~$60 for the next level up. I called them multiple times and they wouldn't budge. My first try with retention dep. got me 100/35 at $35 promo rate.

whats their phone number ?

Offline Moe Ginsburg

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Re: Optimum internet
« Reply #1279 on: March 29, 2019, 11:13:30 AM »
whats their phone number ?
The main Optimum customer service number. When the automated system asks say you want to "cancel service" (and you're "not moving".)