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Below is a link to a list of modems that are compatible with Optimum. Depending on the speed you have you will need to get a modem that can accommodate that speed.
A modem has channels that represent the speed it can handle. It's displayed as download channels x upload channels, so a 16x8 modem means it has 16 download channels and 8 upload channels.

It's not recommended to get anything lower than 16X8 since speeds are only going up in the future.
Chart showing the channels needed to support the Optimum speed

  • Optimum 100, 8x4 or higher
  • Optimum 200, 16x8 or higher
  • Optimum 400, 24x8 or higher

There are many modems available on Craigslist's and eBay as well, there is no need to buy a new one as long as it's compatible.
https://pickmymodem.com/approved-modems-for-optimum-cablevision-internet-service/

Once you have the modem you can call Optimum tech support and ask them to provision a new modem and give them the MAC id located a the modem. They will also send you a prepaid FedEx label to return their modem and the price will be reflected on your next bill. You just saved $10 - $10.89 a month in fees.
« Last edited by googwallet on February 12, 2021, 11:11:06 AM »

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Author Topic: Optimum internet  (Read 404769 times)

Offline Pad18

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Re: Optimum internet
« Reply #1280 on: March 29, 2019, 11:58:10 AM »
Quote from: Moe Ginsburg on March 29, 2019, 11:13:30 AM
The main Optimum customer service number. When the automated system asks say you want to "cancel service" (and you're "not moving".)

thanks, just called in and they lower from 59.99 to 49.99 TV+Internet. and they upgraded to 200mb from 100mb.
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Offline yomo

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Re: Optimum internet
« Reply #1281 on: April 02, 2019, 11:16:02 PM »
What's the best and cheapest option in Tom River, NJ?

Any current promos?

TIA!
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Offline David R

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Re: Optimum internet
« Reply #1282 on: May 14, 2019, 04:28:11 PM »
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Offline plainbachur

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Re: Optimum internet
« Reply #1283 on: May 16, 2019, 11:42:14 PM »
is there really 400 mb in lakewood?
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Offline Moe Ginsburg

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Re: Optimum internet
« Reply #1284 on: May 17, 2019, 09:07:50 AM »
Quote from: plainbachur on May 16, 2019, 11:42:14 PM
is there really 400 mb in lakewood?
Why would a residence ever need 400mb?
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Offline nobiggy

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Re: Optimum internet
« Reply #1285 on: May 17, 2019, 09:16:53 AM »
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Offline David R

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Re: Optimum internet
« Reply #1286 on: May 17, 2019, 01:12:39 PM »
Quote from: nobiggy on May 17, 2019, 09:16:53 AM
Took 4 months?
It was dated exactly 2 months after the day I cancelled service. I never called them to request it.
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Offline Yitz

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Re: Optimum internet
« Reply #1287 on: July 01, 2019, 10:59:20 AM »
If my wife opens up an account and I shut down my account. Will that work for me to get a new offer?
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Offline stooges44

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Re: Optimum internet
« Reply #1288 on: July 01, 2019, 11:06:37 AM »
Quote from: Yitz on July 01, 2019, 10:59:20 AM
If my wife opens up an account and I shut down my account. Will that work for me to get a new offer?

I think it goes by service address
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Offline Yitz

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Re: Optimum internet
« Reply #1289 on: July 01, 2019, 12:08:04 PM »
Quote from: stooges44 on July 01, 2019, 11:06:37 AM
I think it goes by service address
Does not make sense as you can have a few people living in different apartments in a House
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Offline Definitions

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Re: Optimum internet
« Reply #1290 on: July 01, 2019, 01:33:19 PM »
Quote from: Yitz on July 01, 2019, 12:08:04 PM
Does not make sense as you can have a few people living in different apartments in a House
So that's different apartments. I remember they told me that apartments are considered a separate apartment if it has its own kitchen.

Anyways, you're asking if you will be eligible for a intro offer again or will your wife be eligible?
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Offline Yitz

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Re: Optimum internet
« Reply #1291 on: July 01, 2019, 05:32:22 PM »
Quote from: Definitions on July 01, 2019, 01:33:19 PM

Anyways, you're asking if you will be eligible for a intro offer again or will your wife be eligible?
Yes I am wondering if it worked for anyone
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Offline Moe Ginsburg

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Re: Optimum internet
« Reply #1292 on: July 08, 2019, 08:11:59 AM »
Quote from: Yitz on July 01, 2019, 10:59:20 AM
If my wife opens up an account and I shut down my account. Will that work for me to get a new offer?

Yes, it absolutely will work. It goes by name only, not address. As far as Optimum is concerned she is a new resident of the address and you moved out. They don't know differently nor do they care.

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Offline stooges44

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Re: Optimum internet
« Reply #1293 on: October 31, 2019, 07:36:58 PM »
Quote from: Moe Ginsburg on March 29, 2019, 11:13:30 AM
The main Optimum customer service number. When the automated system asks say you want to "cancel service" (and you're "not moving".)

My promotional year just ended, I did exactly as you said and the guy was able to extend the promotion for 2 years if I agreed to paperless billing and auto payments.

Thanks!
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Offline sguitarist18

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Re: Optimum internet
« Reply #1294 on: November 01, 2019, 12:24:24 PM »
Anything cheaper than $30/month?
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Offline nucheiner

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Re: Optimum internet
« Reply #1295 on: January 06, 2020, 11:27:51 PM »
Heads up, looks like Optimum is raising their rates like crazy! Raising rates on certain plans and adding "fees" to other plans.

https://www.optimum.net/pricing-packages

PS if your enrolled or eligible for Lunch Program there is Altice Advantage Internet for $14.99 a month
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Offline gozalim

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Re: Optimum internet
« Reply #1296 on: January 07, 2020, 01:54:47 PM »
Quote from: nucheiner on January 06, 2020, 11:27:51 PM
PS if your enrolled or eligible for Lunch Program there is Altice Advantage Internet for $14.99 a month
available to existing customers?
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Offline dovy2

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Re: Optimum internet
« Reply #1297 on: January 07, 2020, 06:03:00 PM »
Quote from: gozalim on January 07, 2020, 01:54:47 PM
available to existing customers?
UNIVERSAL CRITERIA: Does not have an outstanding balance with Optimum or Suddenlink. Must live in an area where Optimum or Suddenlink Internet service is available. Have not been an Optimum or Suddenlink Internet subscriber within the last 60 days.
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Re: Optimum internet
« Reply #1298 on: February 05, 2020, 10:05:13 PM »
Had anyone had luck telling them your gonna switch to Verizon Fios and was offered a promo for the year? or anyone go away for 30+days and settle with fios and them come back to optimum to get the new subscribers offer? as the T&C show as long as you weren't a member for the last 30 days?
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Offline dovy2

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Re: Optimum internet
« Reply #1299 on: February 09, 2020, 06:58:40 AM »
Anyone here try the 14.99 advantage plan?
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