Author Topic: Optimum internet (Read 404582 times)

Shmelly · « **Reply #220 on:** December 04, 2012, 02:47:07 PM »

Is there a direct number to the retention department?

churnbabychurn · « **Reply #221 on:** December 31, 2012, 08:34:43 AM »

Quote from: AsherO on November 30, 2012, 11:32:42 AM

I called yesterday, when I asked for a supervisor (after half an hour of him trying to upsell me) he came back with an offer of $29.95 for regular and $44.95 for Boost Plus.

I settled for that last year. cant imagine them letting me downgrade back to just 29.95 right?

popcorn1508 · « **Reply #222 on:** December 31, 2012, 06:33:52 PM »

Nope tell them you want to switch to another provider bec the price went up I've been doing it for a couple years already always worked I even get boost plus included for free

bubbles · « **Reply #223 on:** January 02, 2013, 12:57:45 PM »

The promotion on my optimum online ended this week and it went back to regular pricing. Took me 20 minutes on hold until someone picked up, but from there it was just 3 minutes until I got the promo added back on for the third consecutive year

churnbabychurn · « **Reply #224 on:** January 02, 2013, 01:55:54 PM »

Couple of years ago I had them switch service from my wife's to my name and it worked. The next year the reps couldn't make that happen though.

churnbabychurn · « **Reply #225 on:** January 22, 2013, 06:15:27 PM »

Look at this:

New rates for Optimum Online customers.
For 10 years, Optimum Online has remained at the same low price.
However, effective with your next billing statement, the price for
Optimum Online will increase by $5 per month.
Over the years, we’ve maintained our commitment to add value to your
service, like an extensive network upgrade to deliver on average more
than 100% of the speeds we advertise. Or there’s the continuing expansion
of freeWiFi provided by Optimum hotspots to help you avoid paying
expensive data charges on wireless devices. As of today, there are over
50,000 Optimum hotspots in the service area and this number grows each
week. Plus, there’s more value-added innovation to come.
Thanks for being an Optimum customer.We appreciate your business.

popcorn1508 · « **Reply #226 on:** January 22, 2013, 06:47:13 PM »

Is that going to take in effect if they promised me 30 for the next year or us this for the people that are paying 50 a month

Wolf · « **Reply #227 on:** January 23, 2013, 01:28:27 AM »

Quote from: popcorn1508 on January 22, 2013, 06:47:13 PM

Is that going to take in effect if they promised me 30 for the next year or us this for the people that are paying 50 a month

probably not, that would be a promotional price that wouldn't get affected.

churnbabychurn · « **Reply #228 on:** January 23, 2013, 08:13:56 AM »

Im on a promo and I got the message.

churnbabychurn · « **Reply #229 on:** March 03, 2013, 02:32:20 PM »

I had 29.95 for internet extended to two years cuz I added boost for 14.95.
Any solution to get them to extend rate? which dept is best to HUCA, sales, disconnect.
Also is there any alternative decent internet only service in Lakewood NJ for less that $50 a month?

popcorn1508 · « **Reply #230 on:** March 03, 2013, 07:11:18 PM »

Idk for the past 3 years I call up and convince them to give me the Internet with boost plus for 29.99

churnbabychurn · « **Reply #231 on:** March 03, 2013, 07:40:01 PM »

Quote from: popcorn1508 on March 03, 2013, 07:11:18 PM

Idk for the past 3 years I call up and convince them to give me the Internet with boost plus for 29.99

Can you share some talking points? thanks!

popcorn1508 · « **Reply #232 on:** March 03, 2013, 07:42:43 PM »

Well I had an issue the first year and had over 10 tecs come down and some told me the boost plus line will have less traffic so that's what I told the retention dept

churnbabychurn · « **Reply #233 on:** March 28, 2013, 04:25:43 PM »

extended my promo by adding basic TV, Now its ~$51 including boost.
I noticed that on the bill there is a ~$7 charge for renting the TV equipment. As I dont have a TV I called to ask if I can return the equipment but still "have" TV...
she asked her supervisor he said no way, how can we sell you tv without renting you the ability to use it?

...
HUCA or just go to store and return it?

popcorn1508 · « **Reply #234 on:** March 28, 2013, 06:57:35 PM »

Quote from: churnbabychurn on March 28, 2013, 04:25:43 PM

extended my promo by adding basic TV, Now its ~$51 including boost.
I noticed that on the bill there is a ~$7 charge for renting the TV equipment. As I dont have a TV I called to ask if I can return the equipment but still "have" TV...
she asked her supervisor he said no way, how can we sell you tv without renting you the ability to use it? ...
HUCA or just go to store and return it?

i got the boost for just 30 try for that with retention