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Below is a link to a list of modems that are compatible with Optimum. Depending on the speed you have you will need to get a modem that can accommodate that speed.
A modem has channels that represent the speed it can handle. It's displayed as download channels x upload channels, so a 16x8 modem means it has 16 download channels and 8 upload channels.

It's not recommended to get anything lower than 16X8 since speeds are only going up in the future.
Chart showing the channels needed to support the Optimum speed

  • Optimum 100, 8x4 or higher
  • Optimum 200, 16x8 or higher
  • Optimum 400, 24x8 or higher

There are many modems available on Craigslist's and eBay as well, there is no need to buy a new one as long as it's compatible.
https://pickmymodem.com/approved-modems-for-optimum-cablevision-internet-service/

Once you have the modem you can call Optimum tech support and ask them to provision a new modem and give them the MAC id located a the modem. They will also send you a prepaid FedEx label to return their modem and the price will be reflected on your next bill. You just saved $10 - $10.89 a month in fees.
« Last edited by googwallet on February 12, 2021, 11:11:06 AM »

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Author Topic: Optimum internet  (Read 405784 times)

Offline AJK

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Re: Optimum internet
« Reply #340 on: October 26, 2013, 09:53:21 PM »
$25/15?
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Offline YG

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Re: Optimum internet
« Reply #341 on: October 26, 2013, 10:13:23 PM »
AFAIK the next level up is 50/25.

Wa told tonight that the 39.95 promo ended a few months ago and now 49.95 is sign up promo for 15/5. 4.95 to upgrade to 50/25. Wasn't offered anything in between.
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Offline Avid Reader

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Re: Optimum internet
« Reply #342 on: October 27, 2013, 02:19:38 AM »
Well I just got the $40 promo a week or 2 ago.
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Offline YG

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Re: Optimum internet
« Reply #343 on: October 27, 2013, 06:51:20 AM »
Quote from: Avid Reader on October 27, 2013, 02:19:38 AM
Well I just got the $40 promo a week or 2 ago.
Just by asking for it?

Is Fios available at your address?
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Offline KidOOO

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Re: Optimum internet
« Reply #344 on: October 27, 2013, 09:59:55 PM »
Quote from: EJB on October 26, 2013, 08:33:40 PM
Just upgraded to the more expensive one and started out getting 50/25 but now am getting closer to your download speed. A little faster on the upload, though.

Are you on wifi or wired?

wifi
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Offline Avid Reader

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Re: Optimum internet
« Reply #345 on: October 28, 2013, 01:50:27 AM »
Quote from: YG on October 27, 2013, 06:51:20 AM
Just by asking for it?

Is Fios available at your address?
I called retention and asked for an offer. They gave me every offer they could other than the $40 I wanted. Finally after 10 minutes I asked "don't you have a $40 offer?" he said yes hesitantly, and then applied it to my account.
No Fios by me.
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Offline mod

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Re: Optimum internet
« Reply #346 on: December 16, 2013, 02:32:06 PM »
Called in today and all they would do is keep me at $59.95 (my $29.95 expired) and increase my speed to 50/25.
I guess I'll try to use that to bargain back to lower price.
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Offline mod

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Re: Optimum internet
« Reply #347 on: December 17, 2013, 03:57:39 PM »
Quote from: mod on December 16, 2013, 02:32:06 PM
Called in today and all they would do is keep me at $59.95 (my $29.95 expired) and increase my speed to 50/25.
I guess I'll try to use that to bargain back to lower price.


They are saying that I have been on promotion since 2010 and my account is not eligible for promotion at this point.
Any ideas?
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Offline raphy781

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Re: Optimum internet
« Reply #348 on: December 17, 2013, 04:12:55 PM »
Quote from: mod on December 17, 2013, 03:57:39 PM

They are saying that I have been on promotion since 2010 and my account is not eligible for promotion at this point.
Any ideas?
Have you spoken to a rep from the retentions department? They've given me promotional pricing after regular customer service reps said nothing could be done.
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Offline mod

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Re: Optimum internet
« Reply #349 on: December 17, 2013, 04:25:03 PM »
Quote from: raphy781 on December 17, 2013, 04:12:55 PM
Have you spoken to a rep from the retentions department? They've given me promotional pricing after regular customer service reps said nothing could be done.

Spoke to retention 2x (A CS rep actually told me that there was not retention dept :) ). They won't budge.
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Offline Moes Tavern

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Re: Optimum internet
« Reply #350 on: December 17, 2013, 08:20:37 PM »
I called optimum to complain about my internet service being down for a few days. They gave me a credit for those days as well as a new wireless router.

Not to bad if I may say so.
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Offline dd321

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Re: Optimum internet
« Reply #351 on: December 17, 2013, 09:33:17 PM »
Quote from: Moes Tavern on December 17, 2013, 08:20:37 PM
I called optimum to complain about my internet service being down for a few days. They gave me a credit for those days as well as a new wireless router.

Not to bad if I may say so.
what kind of router
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Re: Optimum internet
« Reply #352 on: December 17, 2013, 09:47:31 PM »
Called Optimum to inquire about service, they quoted me $50 per month w/o a contract. Are there any better promos?
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Offline AI-TRAVEL

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Re: Optimum internet
« Reply #353 on: December 17, 2013, 09:56:28 PM »
$45 a month from verizon with phone and internet. $35 with the real slow internet. They offer 2 types.
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Offline popcorn1508

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Re: Optimum internet
« Reply #354 on: December 18, 2013, 12:28:55 AM »
Quote from: kugelfresser on December 17, 2013, 09:33:17 PM
what kind of router
they gave me a net gear router a while ago so I'm assuming it's the same one
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Offline mod

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Re: Optimum internet
« Reply #355 on: December 18, 2013, 12:10:53 PM »
Quote from: AI-TRAVEL on December 17, 2013, 09:56:28 PM
$45 a month from verizon with phone and internet. $35 with the real slow internet. They offer 2 types.

What is really slow and is there a cost for internet standalone?
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Re: Optimum internet
« Reply #356 on: December 18, 2013, 05:33:57 PM »
Quote from: AI-TRAVEL on December 17, 2013, 09:56:28 PM
$45 a month from verizon with phone and internet. $35 with the real slow internet. They offer 2 types.

What about optimum?
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Offline Moes Tavern

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Re: Optimum internet
« Reply #357 on: December 18, 2013, 07:02:49 PM »
« Last Edit: December 18, 2013, 07:06:11 PM by Moes Tavern »
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Offline popcorn1508

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Re: Optimum internet
« Reply #358 on: December 19, 2013, 01:48:58 AM »
Quote from: Moes Tavern on December 18, 2013, 07:02:49 PM
I got a Sagemcom Router

http://www.sagemcom.com/EN/products/communications/broadband-access/broadband-access/sagemcom-fst-39633965.html

it could be they changed the one they give out bec I saw the option to configure my router from optimum.net but it gives me an error message maybe yours can
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Offline Vosizderneias

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Re: Optimum internet
« Reply #359 on: December 19, 2013, 06:28:38 AM »
Can i use a router that i purchased in israel in america? It a standard d-link
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