Optimum internet

[bbbb]

Fyi-we had optimum (voice, cable and internet) for a few months. I was highly unimpressed with the quality of their service. Phone service went down frequently for absolutely no reason and wait times for repairs if they actually had to send someone out were long. Problems were frequently not resolved even after the agent/techs said they were. I'm much happier with my verizon service.

[avrumy]

Fyi-we had optimum (voice, cable and internet) for a few months. I was highly unimpressed with the quality of their service. Phone service went down frequently for absolutely no reason and wait times for repairs if they actually had to send someone out were long. Problems were frequently not resolved even after the agent/techs said they were. I'm much happier with my verizon service.

Depends where you live etc. where I am its exactly the opposite. Everyone says stay away from Verizon and only go with optimum.

[Shkop]

As I mentioned, I got my new bill for 59.95, another increase from 54.95. I called up Optimum and the lady was obnoxious. I asked to speak to a superior, so she transferred me.

After looking at my account for about a minute, the guy reduced my monthly fee to 39.95 a month for the next 12 cycles! Since my cycle started on the first of the month, this month was prorated - bringing it to 48.98 for the month, but next month until January 31st 2105 I'm at 39.95!

So my advice is, after explaining your situation to the rep, and her saying...well, we have no promotions going on...ask to be transferred to her boss and try your luck. Obviously there is always huca too....

[bbbb]

Just make sure the prorating actually happens-we had several bad experiences with their billing department.  We were told that our service was being prorated, but it took several billing cycles before the prorating actually showed up.  I lost count of how many times i called and spoke with different reps. Even after I cancelled my service, they continued to bill me for monthly service.  Keep an eye on your statements; don't pay them without going through them carefully.

[avrumy]

I just got off the phone with optimum and they told me since i have had 3 yrs now at discounted rates they can not give it to me anymore- the only thing they can do is give me triple play for $85 a month. Any ideas? thanks

[ybeeds]

I just got off the phone with optimum and they told me since i have had 3 yrs now at discounted rates they can not give it to me anymore- the only thing they can do is give me triple play for $85 a month. Any ideas? thanks

HUCA

[raphy781]

As I mentioned, I got my new bill for 59.95, another increase from 54.95. I called up Optimum and the lady was obnoxious. I asked to speak to a superior, so she transferred me.

After looking at my account for about a minute, the guy reduced my monthly fee to 39.95 a month for the next 12 cycles! Since my cycle started on the first of the month, this month was prorated - bringing it to 48.98 for the month, but next month until January 31st 2105 I'm at 39.95!

So my advice is, after explaining your situation to the rep, and her saying...well, we have no promotions going on...ask to be transferred to her boss and try your luck. Obviously there is always huca too....

IME the CS reps tell you they can't do anything for you. Make sure you speak with the retentions department.

[avrumy]

IME the CS reps tell you they can't do anything for you. Make sure you speak with the retentions department.

I did. I guess ill HUCA

[avrumy]

I spoke with opptimum today and they said if I would have tv then they can lower the rate to 74 but if I just want phone and internet there is nothing they can do and the lowest they can do is 98. Any advice?

[yoruel]

I spoke with opptimum today and they said if I would have tv then they can lower the rate to 74 but if I just want phone and internet there is nothing they can do and the lowest they can do is 98. Any advice?

Take the package with TV(and dont buy a TV)
Do they care if you are using the TV package?

[avrumy]

Take the package with TV(and dont buy a TV)
Do they care if you are using the TV package?

no! So they coming next week to give me the box. based on the comments here i still paying alot. its 76 + tax. Until now i never payed tax not sure why not. and not sure why now i will be- what changed?

[youG]

no! So they coming next week to give me the box. based on the comments here i still paying alot. its 76 + tax. Until now i never payed tax not sure why not. and not sure why now i will be- what changed?

I got internet and TV a few months ago for the same reason and when they came to instal my TV I told the guy I don't plan on using it he said if I reject the cable box I save about 7.50 a month- which I did

[muttman]

I wanna switch my account to my wifes name so I can have triple play for $89.99 (I currently pay $104).

Anybody know if I can keep my phone number?

[michael]

by rotating it, how long will I be without service?

Does anyone know the answer?

[Moishel]

I wanna switch my account to my wifes name so I can have triple play for $89.99 (I currently pay $104).

Anybody know if I can keep my phone number?

Prolly not, port it out and back in if the number is important to you.

I heard or a way to get the promo rate again, if you have multiple floors you can tell them that you're moving to the other floor/basement, then it's like a new account, and you get the promo price again. They'll send down a tech to do the move, but he'll be more than happy to leave it the way it is, and tell him that you'll have your own wiring guys to it neatly. These guys get paid on the job, and all the want is your signature. I'm not sure yet what happens to the phone number when you do this, I'm going to try it one of these days.

[muttman]

Prolly not, port it out and back in if the number is important to you.

I heard or a way to get the promo rate again, if you have multiple floors you can tell them that you're moving to the other floor/basement, then it's like a new account, and you get the promo price again. They'll send down a tech to do the move, but he'll be more than happy to leave it the way it is, and tell him that you'll have your own wiring guys to it neatly. These guys get paid on the job, and all the want is your signature. I'm not sure yet what happens to the phone number when you do this, I'm going to try it one of these days.

Thanks for the info.

I think I will try to port it out and then back in.

Any suggestions on where I can port it to?

[thejerseyguy]

Thanks for the info.

I think I will try to port it out and then back in.

Any suggestions on where I can port it to?

When I switched to optimum I had to pay 40 dollars to port my number into optimum.

[muttman]

When I switched to optimum I had to pay 40 dollars to port my number into optimum.

That's fine.

I am trying to figure out how to port my number from optimum to someplace temporarily and then back to optimum under a new account name.

[AnonymousUser]

That's fine.

I am trying to figure out how to port my number from optimum to someplace temporarily and then back to optimum under a new account name.

Use Google Voice. $20 to port in.

[chff]

Got today by mail a offer for business accts for $29 (or was it $25?) phone/internet/TV for 1 year