I called in to have a certificate upgraded and made in another name.
I spoke to a supervisor who said the certificate for hotel cannot be gifted to another name she even went back to a specialist to check who said the same.
When she came back to me I told her I don't know if you ever heard about DD
but many people have confirmed it was possible.
I told her it was only the Air miles FF that need to match. She put me on hold and then came back saying
" I spoke to even higher ups and YOU ARE CORRECT!! thanks for being so pushy because this is something I never knew"