First response I got:
Dear xxxx,
I would first like to take this opportunity to personally
thank you for choosing Chase to handle your Sapphire
account.
As per the offer on your account, you will receive 50,000
Chase Sapphire bonus points after spending $3,000.00 in
purchases within 93 days of account open date. These
points will post to your account within one to two billing
cycles.
I feel that every relationship is based on mutual trust
and support, including one between a bank and a customer.
I would like to inform you that, once you have spend
$3000.00 within the first 93 days, you will need to
re-submit your request for the additional 50,000 points,
however, make sure that it is within the first 93 days and
we will be happy to have the additional 50,000 points
added to your account.
Your satisfaction and your business is greatly
appreciated, and we look forward to your continued
participation in our credit card program. If you have any
further questions, please reply using the Secure Message
Center.
Thank you,
Sonam Samant
E-mail Customer Service Advisor
1-800-436-7927
Second response:
Dear xxxx,
I have reviewed your email and wish to address your
concerns regarding receiving 100,000 points on applying
for a new Sapphire Preferred account with Chase.
Please note that the offer was an acquisition test offer
only and was sent to a select customers through direct
mail. Regretfully, this is a non transferable offer. If
you were sent an invitation for this offer, I kindly
request you to reply to this email with the offer code and
the invitation number, and either myself or one of my
colleagues will be happy to assist you.
I sincerely apologize, I am unable to meet your
expectations in this matter. Nothing would have pleased me
more than to provide the resolution you are seeking. If
you have any further questions, please reply using the
Secure Message Center.
Thank you,
Abhilakshya Verma
E-mail Customer Service Advisor
1-800-436-7927