Originally booked a flight for my daughter from TLV to CDG for April 3, 2017 with flying blue. Her plans changed so I called in (January) and paid the change fee for her to fly from TLV to LHR on March 29. Today she had a question about the flight and I couldn't find the updated email. I looked on the flying blue website and found the correct flights listed but a notice that the flight was cancelled! Called in, after 30 minutes on hold found out that the original flight was cancelled, the new flight details were entered in the computer, a change fee was charged, but the new tickets had never been issued. Of course, the flights I wanted on March 29 are no longer available. The new flight option has a long layover (3 hours) in Rome. Told I could not speak to a manager. Told that they could not open up a seat for me to correct their error. Told I could only book the new option and send them an email. Did so as did not want to get stuck with no flight at all. What are my options? Is it reasonable to expect that flying blue could open up an award seat? Appreciate any advice.
