1. Are you serious? The vast majority of people say the service is horrendous, even worse than typically horrendous Israeli service that you expect. Even more so if you're frum. There have been hundreds of LY horror stories posted in DD comments, DDF, and DDFB.
There happens to be a thread here on DDF (paging TimT) of many people giving raving reviews as well. But let's put aside the style to bash LY, it's no secret that every airline has plenty horror stories. Being in the line as a TA for a few years already, I've seen pretty much everything. And I can say that my (clients) worst horror stories have actually been will DL, CX and UA etc.. In the DL incident where they denied boarding to a J class revenue paying passenger from TLV (and they even admit afterward that they completely erred) and no matter how much fighting including a DOT complaint they wouldn't compensate more than 20k Skypesos, makes Ilherman's incident with LY look like a joke. While almost every passenger who was placed on a leased aircraft who sent a decently written complaint to LY this past winter got compensated with free flight vouchers (at least business passengers). I'm no fan of LY. I can write my own book of horror stories, but what I do recognize is that they are all the same garbage. They all mistreat and take advantage of their customers. But for some reason, my LY elite clients seem more committed to LY than my *A elites are to *A. There must be some charm there....
2. I don't gossip Saying their current J is a joke
true
their website is a joke
They renewed their website a couple of years ago already....
and their mileage program is a joke compared to the competition
1) That's to the US. Their award chart to Europe (especially during promotions) can be a real steal.
2) You forget to mention that availability with LY puts all of them together to shame...
Bottom line, everyone sees what they want to see. And you for example will refuse to see anything positive in this airline. That you didn't fly LY until today, was totally understood. From here on, I believe it's all ego...
I said my piece......