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Author Topic: El Al 787 Dreamliner Master Thread  (Read 82418 times)

Online ExGingi

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #270 on: June 18, 2017, 01:58:13 PM »
Dan, to your story about elal not opening P class for you.. Of course you are  right that it's a company runed by a kindergarten and the same goes with my denied boarding story he was tktd on UA tkt stock and the check in manager was crazy. However the on board experience people seem to be very happy with. In general.

Another crazy beyond crazy story I had with elal today. Long story short. They gave compensation a free upgrade to business class round trip for a friend of mine. I emailed someone in customer relations that the flight is tomorrow and they should upgrade him. I get a call from them that the flight is sold out a day its not possible to upgrade the outbound only the return, and besides that she adds, the free upgrade is for one way only. So I told her please look on your email where you say round trip. After 5 minutes fighting about that she agrees to to me and says it was an error on her end and that the problem is that there are no seats on the plane. I checked the inventory and there is space all the way to miles inventory I tell her look there is space. She puts me on hold and she comes back that the inventory I see is only for travel agents.  ::) :o

I went back and forth with her for half hour and got no where! This was already the "customer relations" dept. A bunch of crazy people working there. They simply couldn't answer that 1+1=2.

It's a company DNA/culture problem. And until that changes, I doubt anything will change.

It's the Israeli mentality that:
1. We are the best,
2. You should be thankful to us,
3. There are millions of reasons why you should fly only with us (security, food, flag, ex-IAF pilots, schedule, excellent award availability, etc. etc.),
4. We speak your language,
5. הכי בבית בעולם,

So we don't need to make any effort to accommodate you.

Also, if you get something for "free" (as in award - or bonus in Israeli parlance - space, or an upgrade) you are robbing us, so it is the rightful duty of all airline agents to try to make sure you don't get anything for "free", or at least to reduce it's value as much as possible.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline elya

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #271 on: June 18, 2017, 01:58:37 PM »
I think one of the main issues​ with LY is that there is a huge difference in how they treat customers with high status vs no-status.

One the one end the example of your friend, on the other end they would gladly guarantee a last minute seat in C class for their best customers.

I feel the difference is not as extreme with other airlines
+1 In addition with LY they dont even look at your status, just how much $ you spend.. Platinum status effectively means nothing if you got it without actually meeting the spend qualifications..

Offline moe8555

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #272 on: June 18, 2017, 02:05:10 PM »
+1 In addition with LY they dont even look at your status, just how much $ you spend.. Platinum status effectively means nothing if you got it without actually meeting the spend qualifications..

Not so sure about that.  I know someone who was comped Platinum and was certainly upgraded on both European and long-haul flights.  And on the flights he wasn't upgraded on, they made sure to at least get him in Y+ and close off the next seat, if not the rest of the row.

Do regular flight crew and gate agents even have the capacity to determine total spend??

Offline yandmk

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #273 on: June 18, 2017, 02:24:21 PM »
Dan, to your story about elal not opening P class for you.. Of course you are  right that it's a company runed by a kindergarten and the same goes with my denied boarding story he was tktd on UA tkt stock and the check in manager was crazy. However the on board experience people seem to be very happy with. In general.

Another crazy beyond crazy story I had with elal today. Long story short. They gave compensation a free upgrade to business class round trip for a friend of mine. I emailed someone in customer relations that the flight is tomorrow and they should upgrade him. I get a call from them that the flight is sold out a day its not possible to upgrade the outbound only the return, and besides that she adds, the free upgrade is for one way only. So I told her please look on your email where you say round trip. After 5 minutes fighting about that she agrees to to me and says it was an error on her end and that the problem is that there are no seats on the plane. I checked the inventory and there is space all the way to miles inventory I tell her look there is space. She puts me on hold and she comes back that the inventory I see is only for travel agents.  ::) :o

I went back and forth with her for half hour and got no where! This was already the "customer relations" dept. A bunch of crazy people working there. They simply couldn't answer that 1+1=2.
Perhaps the rules required R to upgrade? Was R available?

Offline tavster

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #274 on: June 18, 2017, 02:26:12 PM »
Not so sure about that.  I know someone who was comped Platinum and was certainly upgraded on both European and long-haul flights.  And on the flights he wasn't upgraded on, they made sure to at least get him in Y+ and close off the next seat, if not the rest of the row.

Do regular flight crew and gate agents even have the capacity to determine total spend??
They don't, but they also have no say in the matter.
they get updated upgrade lists from headquarter half hour before departure. That's why most last minute free upgrades take place directly at the gate

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #275 on: June 18, 2017, 02:52:54 PM »
They don't, but they also have no say in the matter.
they get updated upgrade lists from headquarter half hour before departure. That's why most last minute free upgrades take place directly at the gate

Thanks for the info, did not know that!

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #276 on: June 18, 2017, 02:59:08 PM »
Perhaps the rules required R to upgrade? Was R available?
1. I asked when I got it and they clearly said that as long there is a seat for sale they will apply the upgrade.

2. Heck, The class was and is still available as of right now. Even x class is available. LY7 tomorrow. Look it up. Wide open. Crazy.
You can say what you think when you think what you say.

Offline jj1000

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #277 on: June 19, 2017, 04:26:55 PM »
Same reason I used a Centro for some 5 years and currently use a 4 year old Note. Show me the value and I'll upgrade.
Screen quality. Blue light filter is a game changer for me.
See my 5 step program to your left <--

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #278 on: June 19, 2017, 05:13:14 PM »
Screen quality. Blue light filter is a game changer for me.

I'd imagine that speed and battery life would also be high on the list.  Then again, who am I talk?  I was perfectly content with my BlackBerry Z30 until my work forced me to take an S7 Edge...

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #279 on: June 20, 2017, 05:22:42 AM »
just got an email from elal
from September until oct 29 it will fly to Europe
from oct 29 to EWR
from mar 18 to HKG

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #280 on: June 20, 2017, 07:17:08 AM »
EL AL has stopped selling first class on one of their frequencies to London Heathrow as of September 10, 2017, and on their flight to Newark as of October 15, 2017, which is probably a good indication of the timeline with which we should expect these new routes to get the plane.

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #281 on: June 20, 2017, 07:21:24 AM »
If they only get one aircraft, then I'm not sure how they will go about every second flight to EWR. The flights to EWR depart TLV at 12:30am and don't return until 7:10am the following day.

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #282 on: June 20, 2017, 02:56:30 PM »
If they only get one aircraft, then I'm not sure how they will go about every second flight to EWR. The flights to EWR depart TLV at 12:30am and don't return until 7:10am the following day.

They are receiving one 787 every quarter.

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #283 on: June 20, 2017, 03:59:39 PM »
If they only get one aircraft, then I'm not sure how they will go about every second flight to EWR. The flights to EWR depart TLV at 12:30am and don't return until 7:10am the following day.
Had the same question. Truth of the matter is that probably no one in ELAL has thought about it yet....   Im not kidding. It is very possible..
You can say what you think when you think what you say.

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Re: Will the LY Dreamliner have a First Class cabin? (a little hint)
« Reply #284 on: June 20, 2017, 04:06:45 PM »
They start with one dreamliner and one 777, and as they get more of them over time they will get rid of the legacy planes?