Yes, don't feel entitled and remove your preconceived notions.
+1
This past winter during the week of Yarchei Kallah, my wife overheard the following chat between 2 American women in Hadar Geula in Yerushalayim.
(Y passengers)
Woman A: So how is your trip coming along? With which airline did you come here?
Woman B: United. Past summer we flew El Al and it was so bad, we decided to try United this time.
Woman A: That's interesting. Last time, we flew United and it was so bad, we decided to try El Al this time.
I think that pretty much sums it up. Don't expect to sit 12 hours in a stiff chair (on any airline) and arrive at your destination all refreshed and rested. It's part of flying economy.