Author Topic: Chase sapphire reserve purchase protection Israel  (Read 1331 times)

Offline colk1

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Chase sapphire reserve purchase protection Israel
« on: March 21, 2017, 04:49:58 PM »
Hi everyone

On a work trip in Jerusalem and bought several souvenirs from a vendor near the old city/Mamila mall area. I paid for the souvenir with my reserve card and upon getting back to my hotel I noticed the item was broken. I went back to the vendor and told him the item he sold was broke. He offered to glue it back together and when I said no and I just wanted a refund he got super aggressive and said I broke it.  He continued saying this is the Muslim part of the city and Jews have started getting out of hand with privilege, money, etc. I told him I was gonna call the police and he said they weren't going to do anything. After a few minutes he relented and replaced the broken part with something that doesn't match the original item I purchased. Will the credit cards purchase protection or return protection work?

Thanks
« Last Edit: March 24, 2017, 11:33:04 AM by jj1000 »

Offline emjee

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Re: Chase sapphire reserve purchase protection Israel
« Reply #1 on: March 21, 2017, 04:55:38 PM »
Hi everyone

On a work trip in Jerusalem and bought several souvenirs from a vendor near the old city/Mamila mall area. I paid for the souvenir with my reserve card and upon getting back to my hotel I noticed the item was broken. I went back to the vendor and told him the item he sold was broke. He offered to glue it back together and when I said no and I just wanted a refund he got super aggressive and said I broke it.  He continued saying this is the Muslim part of the city and Jews have started getting out of hand with privilege, money, etc. I told him I was gonna call the police and he said they weren't going to do shit. After a few minutes he relented and replaced the broken part with something that doesn't match the original item I purchased. Will the credit cards purchase protection or return protection work?

Thanks
Try . Welcome to the beautiful customer  service given in israel

Offline shmoe joe

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Re: Chase sapphire reserve purchase protection Israel
« Reply #2 on: March 24, 2017, 01:02:02 AM »
Try . Welcome to the beautiful customer  service given in israel
you should add by the arabs!!! 
give some love (likes) to a brother!

Offline LoLo

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Re: Chase sapphire reserve purchase protection Israel
« Reply #3 on: March 24, 2017, 07:11:06 AM »
Why go through purchase protection and not dispute?

Offline Z56

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Re: Chase sapphire reserve purchase protection Israel
« Reply #4 on: March 24, 2017, 08:09:52 AM »
Why go through purchase protection and not dispute?

+1 how much are you talking about ?
“I have nothing in common with lazy people who blame others for their lack of success. Great things come from hard work

Offline moe8555

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Re: Chase sapphire reserve purchase protection Israel
« Reply #5 on: March 27, 2017, 03:22:10 AM »
you should add by the arabs!!!

Unfortunately, I think the poor customer service in Israel is an "equal-opportunity employer."  ::)

I've had similar treatment across the board.