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Author Topic: Can someone explain why one CSR can't know it all?  (Read 1084 times)

Offline Nitantnel

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Can someone explain why one CSR can't know it all?
« on: May 21, 2011, 10:46:50 PM »
Thereby causing us to endure the pain of 'transformation'

Can't they just get people who can retain more than 1 KB of information???

Just curious.
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Offline AsherO

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Re: Can someone explain why one CSR can't know it all?
« Reply #1 on: May 21, 2011, 11:17:46 PM »
Quote from: Nitantnel on May 21, 2011, 10:46:50 PM
Thereby causing us to endure the pain of 'transformation'

Can't they just get people who can retain more than 1 KB of information???

Just curious.

As part of the management team at a small call center, I could tell you it's really hard/expensive to hire and train good CSRs and to design IT/IS systems to serve all their CS/information needs.
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Offline henche

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Re: Can someone explain why one CSR can't know it all?
« Reply #2 on: May 22, 2011, 12:50:52 AM »
Because henche won't work for them.
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Offline txtmax4

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Re: Can someone explain why one CSR can't know it all?
« Reply #3 on: May 22, 2011, 12:56:39 AM »
Quote from: Nitantnel on May 21, 2011, 10:46:50 PM
Can't they just get people who can retain more than 1 KB of information???
You're being generous in some cases...
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Offline Nitantnel

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Re: Can someone explain why one CSR can't know it all?
« Reply #4 on: May 22, 2011, 01:23:07 AM »
Quote from: txtmax4 on May 22, 2011, 12:56:39 AM
You're being generous in some cases...
:D :D
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