Author Topic: Pesach Program in Greece Cancelled Just Now!  (Read 66089 times)

Offline theduke

  • Dansdeals Silver Elite
  • **
  • Join Date: Oct 2011
  • Posts: 95
  • Total likes: 9
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #285 on: April 20, 2017, 12:25:40 PM »
Taste of Mitzrayim! You can't get that staying at home!
I hear, it's almost a mitzvah to go to a hotel then, at the very least a minhag kasher. in the olden days the zeidas used to put the matzah over their shoulder to reenact yetzias mitzraim. Now we do even better ;D

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 22471
  • Total likes: 888
  • DansDeals.com Hat Tips 74
    • View Profile
  • Location: NYC
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #286 on: April 20, 2017, 12:27:10 PM »
Without details?

I mean once you get details, obviously.
My barber needs your support, hes a real sweetheart.

https://www.gofundme.com/f/save-our-barber-shop

Offline henche

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 3866
  • Total likes: 421
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #287 on: April 20, 2017, 12:43:00 PM »
Question: If you ran a pesach program and your guests were kidnapped by the hotel, and you hired a lawyer.   Would you hire what appears to be a one-man shop in Houston that does "Business, Real Estate, And Construction Legal Services"?



Offline runnergirl

  • Dansdeals Platinum Elite
  • ****
  • Join Date: May 2011
  • Posts: 399
  • Total likes: 8
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: Hilton Diamond; Hyatt Diamond; American Airlines Gold;
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #288 on: April 20, 2017, 12:48:39 PM »
More details please.

Our family went for Chol Hamoed and the 2nd days. No one was at the airport for our transfer and it was an hour before we were serviced. At the checkpoint you needed to enter before entering the hotel, they again had no record of our reservation so they were not going to let us pass through. Finally we convinced them to take us through and we advised that we would work it our with the Passover Paradise team. When arriving at the hotel there was no representative or hospitality desk from PP. This place is huge btw. I just tried to check in like a regular guest and again, no record of a reservation for us. All along I was texting the program owner with all of these issue with hopes of help but he never responded. Ultimately I saw a guy I knew from NCSY who happen to be working for this program so I told him what had been going on and asked for help. They finally got us in a room 3 hours later and not at the building where the rooms were designated for the program. No joke - a 10 minutes walk from the lobby to the room. Room was for the most part how represented on the website however they were a little tired. Service to get towels, blankets, etc was horrible. Finally the guy we knew from the program came to our room to give us a schedule. We asked about the shul, dinner, etc. We were advised that dinner would be in a specialty restaurant that night but since we weren't there the night before to make a reservation you will have to eat in the family dining room. We had no problem with that at all. After mincha we met my husband and son in front of the family dining hall. When we opened the door there was no one there and no meal set up??? We walked over to the specialty restaurant and asked to be seated. We were told they had reservations for 197 ppl and if they seated us we woulds be displacing others. I agian saw the same guy I knew in the restaurant and explained the situation to him. He had no idea that there was no dinner at the family dining room and really did try to get us seated at this restaurant but to no avail. He told us to go to the BBQ as is it probably still open. It was closing when we got there, but my husband managed to grab a hot dog from the little that was left. My son, daughter and I ate nothing. Again all along I am texting the owner an receiving no responses. We decided to go check out the tea room and get something there before the evening activity which was supposed to be a really funny comedian. The tea room was a joke. Some bowls of craisins, nuts, gummy worms, etc. They did have gelato but no one was sure whether it was parve or milchigs and they had a coffee bar. On to the comedian......we were advised once seated that the comedian would come on a half hour late. We were exhausted, hungry and have been up since 3:00am so that we could catch our flight to Cancun. I decided to text the owner one last time and tell him about all of the incidents of the day and how profoundly dissapointed  we were. I figured by the time we woke up the next next we would have received a response but since not a word of response. We decided to cut our losses and leave the program which stunk for a million and one reasons! We changed our airline tickets and we were off. I decided to text the owner one last time to tell him we were leaving and and only then he responded and agreed to meet with me. I was a mensch but was very honest and express our profound dissatisfaction. He agreed with all I was saying. I asked him to please reverse the charge on my credit card. When we landed in Miami we received a text that they would in fact not reverse the charge and they thought we needed to give the program "more time" to prove itself. Of course, I paid with an Amex card and immediately disputed the charges.  We saw the writing on the wall and were not willing to roll the dice and hope they program got better. When we saw the blog this morning (and also received a letter from the owner as we were still on their e-mail list) we were less than shocked. So although I wasn't held against my will as hostage in the hotel, that was my experience. I apologize for the poor writing and misspellings but I was just trying to give you a sketch of our experience quickly.

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 57931
  • Total likes: 5574
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #289 on: April 20, 2017, 12:51:22 PM »
Wow.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline B.D.Da'ehu

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 3686
  • Total likes: 81
  • DansDeals.com Hat Tips 126
    • View Profile
  • Location: Jerusalem!
  • Programs: Hertz PC, National EE, Sixt Platinum, SPG Gold, Hilton Gold, Hyatt Platinum
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #290 on: April 20, 2017, 12:54:54 PM »
Sheesh what a story!

Offline runnergirl

  • Dansdeals Platinum Elite
  • ****
  • Join Date: May 2011
  • Posts: 399
  • Total likes: 8
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: Hilton Diamond; Hyatt Diamond; American Airlines Gold;
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #291 on: April 20, 2017, 12:55:15 PM »
Wow.
Yup. BC Looked much better!


Offline Moshe123

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Sep 2012
  • Posts: 4889
  • Total likes: 154
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Spring Valley
  • Programs: Lost
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #292 on: April 20, 2017, 12:56:08 PM »
WOW

Offline runnergirl

  • Dansdeals Platinum Elite
  • ****
  • Join Date: May 2011
  • Posts: 399
  • Total likes: 8
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: Hilton Diamond; Hyatt Diamond; American Airlines Gold;
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #293 on: April 20, 2017, 12:57:06 PM »
Wow.

We are confident that Amex will reverse the charges, however I am out all of the points I used to get to and from Cancun as well as the extra points I had to use to change the tickets as the savers were unavailable.......any thoughts?

Offline damaxer91

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2008
  • Posts: 3166
  • Total likes: 57
  • DansDeals.com Hat Tips 6
  • Gender: Male
    • View Profile
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #294 on: April 20, 2017, 12:59:57 PM »
Isn't it time for a trip adviser type site for Pesach programs?



Please someone do this ASAP

 

Offline lubaby

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jun 2010
  • Posts: 4888
  • Total likes: 398
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #295 on: April 20, 2017, 01:00:14 PM »
We are confident that Amex will reverse the charges, however I am out all of the points I used to get to and from Cancun as well as the extra points I had to use to change the tickets as the savers were unavailable.......any thoughts?
What kind of travel insurance do you have? Either from Amex or purchased separately?
Once the game is over, the king and the pawn go back in the same box.

Offline runnergirl

  • Dansdeals Platinum Elite
  • ****
  • Join Date: May 2011
  • Posts: 399
  • Total likes: 8
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: Hilton Diamond; Hyatt Diamond; American Airlines Gold;
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #296 on: April 20, 2017, 01:02:28 PM »
What kind of travel insurance do you have? Either from Amex or purchased separately?

None. Booked program with an Amex so that is my protection and booked the air on my own using points - what's the recourse?

Offline mochjas

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Oct 2015
  • Posts: 8276
  • Total likes: 642
  • DansDeals.com Hat Tips 96
    • View Profile
  • Programs: Hyatt Globalist, Hilton Diamond, Marriott Titanium Elite, AA EX PLAT, Jetblue Mosaic, Qatar Gold, United Silver
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #297 on: April 20, 2017, 01:03:52 PM »
How much do they charge if you don't mind me asking?

Offline runnergirl

  • Dansdeals Platinum Elite
  • ****
  • Join Date: May 2011
  • Posts: 399
  • Total likes: 8
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: Hilton Diamond; Hyatt Diamond; American Airlines Gold;
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #298 on: April 20, 2017, 01:06:53 PM »
How much do they charge if you don't mind me asking?

Enough - no metziah

Offline stooges44

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jan 2017
  • Posts: 5769
  • Total likes: 1431
  • DansDeals.com Hat Tips 260
    • View Profile
Re: Pesach Program in Greece Cancelled Just Now!
« Reply #299 on: April 20, 2017, 01:07:55 PM »
What did you end up doing for yom tov then if you left?
If it's not free shipping it's not worth it.