Author Topic: Man forcibly removed from overbooked United flight  (Read 28320 times)

Offline henche

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Re: Man forcibly removed from overbooked United flight
« Reply #240 on: April 27, 2017, 03:46:40 PM »
Now just need to see if he buys a corvette, a rolls royce, or a yacht

Online ExGingi

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Re: Man forcibly removed from overbooked United flight
« Reply #241 on: April 27, 2017, 03:49:13 PM »
Now just need to see if he buys a corvette, a rolls royce, or a yacht
Eh. If I were him I might have opted for this.
I've been waiting over 5 years with bated breath for someone to say that!
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Offline sillypainter

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Re: Man forcibly removed from overbooked United flight
« Reply #242 on: April 27, 2017, 03:50:53 PM »
Lets make a vote how much it was. I would say 2 million.

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Re: Man forcibly removed from overbooked United flight
« Reply #243 on: April 27, 2017, 05:31:40 PM »
Southwest announces that they'll no longer overbook flights.
that coupled with their open seating policy will be the closest thing to extra legroom we've seen in a while

Offline hachover

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Re: Man forcibly removed from overbooked United flight
« Reply #244 on: April 27, 2017, 05:39:33 PM »
It's a shame the amount isn't being disclosed. I just hope it's enough for him to open a rival commercial airline company.
I'm an optimist; but only because life isn't going to give me any other good choices.

Offline myi

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Re: Man forcibly removed from overbooked United flight
« Reply #245 on: April 27, 2017, 06:03:27 PM »
Seems united Airlines is sending out the same email to all its members...

 Similar to dans post.


Actions Speak Louder than Words

Each flight you take with us represents an important promise we make to you, our customer. It's not simply that we make sure you reach your destination safely and on time, but also that you will be treated with the highest level of service and the deepest sense of dignity and respect.

Earlier this month, we broke that trust when a passenger was forcibly removed from one of our planes. We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words.

For the past several weeks, we have been urgently working to answer two questions: How did this happen, and how can we do our best to ensure this never happens again?

It happened because our corporate policies were placed ahead of our shared values. Our procedures got in the way of our employees doing what they know is right.

Fixing that problem starts now with changing how we fly, serve and respect our customers. This is a turning point for all of us here at United – and as CEO, it's my responsibility to make sure that we learn from this experience and redouble our efforts to put our customers at the center of everything we do.

That’s why we announced that we will no longer ask law enforcement to remove customers from a flight and customers will not be required to give up their seat once on board – except in matters of safety or security.

We also know that despite our best efforts, when things don’t go the way they should, we need to be there for you to make things right. There are several new ways we’re going to do just that.

We will increase incentives for voluntary rebooking up to $10,000 and will be eliminating the red tape on permanently lost bags with a new "no-questions-asked" $1,500 reimbursement policy. We will also be rolling out a new app for our employees that will enable them to provide on-the-spot goodwill gestures in the form of miles, travel credit and other amenities when your experience with us misses the mark. You can learn more about these commitments and many other changes at hub.united.com.

While these actions are important, I have found myself reflecting more broadly on the role we play and the responsibilities we have to you and the communities we serve.

I believe we must go further in redefining what United's corporate citizenship looks like in our society. You can and ought to expect more from us, and we intend to live up to those higher expectations in the way we embody social responsibility and civic leadership everywhere we operate. I hope you will see that pledge express itself in our actions going forward, of which these initial, though important, changes are merely a first step.

Our goal should be nothing less than to make you truly proud to say, "I fly United."

Ultimately, the measure of our success is your satisfaction and the past several weeks have moved us to go further than ever before in elevating your experience with us. I know our 87,000 employees have taken this message to heart, and they are as energized as ever to fulfill our promise to serve you better with each flight and earn the trust you’ve given us.

We are working harder than ever for the privilege to serve you and I know we will be stronger, better and the customer-focused airline you expect and deserve.

With Great Gratitude,

Oscar Munoz
CEO
United Airlines
Don't try to be someone else , be who you are because everyone else is taken.

Offline David Smith

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Re: Man forcibly removed from overbooked United flight
« Reply #246 on: April 27, 2017, 06:38:14 PM »


It's a shame the amount isn't being disclosed.
That was the whole point. It was hush money to get the story out of the news already.
Who do you think you are fooling? You think you are going to pull a quick one on your Creator? Good luck with that.
JTZ

Offline Work-for-ur-muny

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Re: Man forcibly removed from overbooked United flight
« Reply #247 on: April 27, 2017, 07:05:29 PM »
That was the whole point. It was hush money to get the story out of the news already.
Will probably leak sooner or later. Then United will lose out from all angles.

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« Last Edit: April 27, 2017, 08:48:46 PM by ExGingi »
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline Joe4007

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Re: Man forcibly removed from overbooked United flight
« Reply #249 on: April 27, 2017, 08:43:25 PM »
Lets make a vote how much it was. I would say 2 million.
Not sure what my guess is based on, but I would think it's MUCH more.

Offline as2

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Re: Man forcibly removed from overbooked United flight
« Reply #250 on: April 27, 2017, 08:57:34 PM »
Not sure what my guess is based on, but I would think it's MUCH more.
Base your guess on the fact that he was subject to confidentiality. It was clearly enough that United doesn't want others trying to take them for a ride.
Memories last forever, make them while you can.

Offline username

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Re: Man forcibly removed from overbooked United flight
« Reply #251 on: April 27, 2017, 11:35:37 PM »
will he go after the chicago police or whoever they are?
^^^

Online TimT

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Re: Man forcibly removed from overbooked United flight
« Reply #252 on: April 27, 2017, 11:45:26 PM »
will he go after the chicago police or whoever they are?
Aviation

Offline ChaimMoskowitz

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Re: Man forcibly removed from overbooked United flight
« Reply #253 on: April 28, 2017, 12:25:44 AM »
Am I the only one who has no sympathy for this guy?
I just found a new supply of forks!

Offline Dan

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Re: Man forcibly removed from overbooked United flight
« Reply #254 on: April 28, 2017, 12:28:33 AM »
Am I the only one who has no sympathy for this guy?
I guess you didn't read the comments I got here for shilling for United?
http://www.dansdeals.com/archives/111985#comment-1308410

(Funny how those commenters disappeared for today's post about United's lack of answers).
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline ChaimMoskowitz

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Re: Man forcibly removed from overbooked United flight
« Reply #255 on: April 28, 2017, 12:36:16 AM »
I guess you didn't read the comments I got here for shilling for United?
http://www.dansdeals.com/archives/111985#comment-1308410

(Funny how those commenters disappeared for today's post about United's lack of answers).
Actually I did. You are going to have your share of haters no matter what you do.

My point is that there is enough blame to share in what happened. If he would have just complied this would have been a non-issue. That does not mean the way the authorities handled it was right. It also doesn't mean him acting like a spoiled five year old not getting his way helped the situation. Did anyone honestly watch this video and not say to themselves that something is not right with this individual?
I just found a new supply of forks!

Offline Dan

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Re: Man forcibly removed from overbooked United flight
« Reply #256 on: April 28, 2017, 12:39:28 AM »
Actually I did. You are going to have your share of haters no matter what you do.

My point is that there is enough blame to share in what happened. If he would have just complied this would have been a non-issue. That does not mean the way the authorities handled it was right. It also doesn't mean him acting like a spoiled five year old not getting his way helped the situation. Did anyone honestly watch this video and not say to themselves that something is not right with this individual?
I mean, clearly from his history this is not an regular upstanding citizen.
Maybe he even did this for the money, who knows?

Still, they were too rough with him.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline ChaimMoskowitz

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Re: Man forcibly removed from overbooked United flight
« Reply #257 on: April 28, 2017, 12:43:21 AM »
Still, they were too rough with him.
Not disagreeing but by Chicago standards it was pretty tame. They didn't even taser him let alone shoot him.  :)
I just found a new supply of forks!

Online TimT

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Re: Man forcibly removed from overbooked United flight
« Reply #258 on: April 28, 2017, 12:46:09 AM »
Not disagreeing but by Chicago standards it was pretty tame. They didn't even taser him let alone shoot him.  :)
Do those officers, or "security" carry tasers ?

Offline ChaimMoskowitz

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Re: Man forcibly removed from overbooked United flight
« Reply #259 on: April 28, 2017, 12:48:03 AM »
Do those officers, or "security" carry tasers ?
Since one wasn't used I would say no.  :)
I just found a new supply of forks!