Author Topic: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!  (Read 51934 times)

Offline eliraps

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Can confirm. I spent an hour on the phone on Friday trying to get them to add the 15%. They claimed it's a known issue.

One of them said the 15% would come after the 10-12 weeks (they seem to have extended the amount of time they're claiming it takes) after a couple of tries I found someone to do it


Chutzpa!
Come in DD effect!

Offline David Smith

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I think DD effect caused this mess to begin with, to a degree.
Who do you think you are fooling? You think you are going to pull a quick one on your Creator? Good luck with that.
JTZ

Offline shimino1

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How do I know what rebate is for what flight? Did more than 10 different bookings with points and I got a bunch of rebates. How do I know what is for what to see if I got 50% back or 35%?

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How do I know what rebate is for what flight? Did more than 10 different bookings with points and I got a bunch of rebates. How do I know what is for what to see if I got 50% back or 35%?
Manual labor.

Offline 12HRS

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How long should i wait for rebate to post before calling?

it posts consistently at 1 month. Only thing is now its posting for everyone at 35% even for those that should get 50%

Offline eliraps

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it posts consistently at 1 month. Only thing is now its posting for everyone at 35% even for those that should get 50%
Any updates on this issue? Just HUCA until someone agrees to manually post the points?

Offline eli5757

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Love how I literally have this on my account right above my card but still only getting back 35%

Offline eliraps

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Just spoke to rep who told me that the 15% (beyond the 35%) will post about 2 weeks after the 35% posts.
Any DP to prove or disprove this?

Offline AJK

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Considering (i) the rebate posts 31 days after booking since April, (ii) the benefit changed to 35% on June 1, and (iii) two weeks after 31 days would be a total of 45 days which would bring us to July 16 at the earliest, no, there are no DPs--unless you can travel into the future.

But, if you could do that, you wouldn't be asking, I guess.
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Offline yitrap

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Just spoke to rep who told me that the 15% (beyond the 35%) will post about 2 weeks after the 35% posts.
Any DP to prove or disprove this?
Should be in the next 3-4 days, I've been told that a couple of times already.

Offline maxie m

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Should be in the next 3-4 days, I've been told that a couple of times already.
yup, "we're almost at the end" ;)
Dumb people learn from their own mistakes,smart people,from the mistakes of others

Offline yelped

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Should be in the next 3-4 days, I've been told that a couple of times already.
Heard that as well. So annoying.

Offline Mr. CC

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received the other 15% !
booking done Jun 1st
Quote
07/13/2017   Adjusted   Airline Bonus + 15%                   "","""(amount)

Offline Dan

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Automatic or did you call?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline yelped

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Automatic or did you call?
received the other 15% !
booking done Jun 1st
Same here. Booking done 06/02. I did chat with them and call two days ago, but only the ones that were 31 days +2 weeks were adjusted. Not the ones that were 31, but not +2 weeks yet.

Offline as2

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This is bull. They went downhill way too fast. I understand some of it was inevitable, but to go from 50% back next day, to 50% back in a month, to downgrading to 35% and supposedly upholding the terms for a year, but not unless you call, to waiting an additional 2 weeks on top of the month... Where will it end. 
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Offline yitrap

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This is bull. They went downhill way too fast. I understand some of it was inevitable, but to go from 50% back next day, to 50% back in a month, to downgrading to 35% and supposedly upholding the terms for a year, but not unless you call, to waiting an additional 2 weeks on top of the month... Where will it end.
Terms and conditions always said 6-10 weeks... If the 15% is automatically posting it's not the end of the world.

Offline as2

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Terms and conditions always said 6-10 weeks... If the 15% is automatically posting it's not the end of the world.
Something I've learned with customer service, is that when you exceed expectations, its only complimentary for a short period of time, it then becomes the norm. If it was a month or 6 weeks to begin with, that one thing, but to change it after the fact,is bad customer service. Yes, everything is by the books per se, but still frustrating to the customer.
Memories last forever, make them while you can.

Offline Coinguy

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I made a booking on 6/4 for a for a United economy flight (which is my choice for the 50%) I got 24,794 back on 7/5 and the rest posted today automatically. I was going to call and ask for the missing points, however I'm under FR at the moment and figured I should wait till it's over.

Offline AJK

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This is bull. They went downhill way too fast. I understand some of it was inevitable, but to go from 50% back next day, to 50% back in a month, to downgrading to 35% and supposedly upholding the terms for a year, but not unless you call, to waiting an additional 2 weeks on top of the month... Where will it end.

AMEX was hemorrhaging money when it posted next day. They're going to stop that bleeding no matter what you think is "bull" or bad customer service.
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