Author Topic: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!  (Read 114030 times)

Offline Z56

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How long did they quote?

CSR told me, after I complete my travel, 5-6 weeks after
“I have nothing in common with lazy people who blame others for their lack of success. Great things come from hard work

Offline Dan

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I smell a DDMS article coming... 😏
Need more data points.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline 12HRS

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CSR told me, after I complete my travel, 5-6 weeks after

I can not imagine they are tying it to travel date

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This is really ridiculous. Why can't they just refund the points if the flight gets cancelled to avoid all the gamers. Or better yet, allow the points to be redeemed at a value of 2 cents without having to layout the points, like the CSR.

Offline AJK

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This is really ridiculous. Why can't they just refund the points if the flight gets cancelled to avoid all the gamers. Or better yet, allow the points to be redeemed at a value of 2 cents without having to layout the points, like the CSR.

Profits.

1) Do you have any idea what kind of manpower or systems adjustments (if even possible) that would require?
2) Uhm, because it would cost them more money?
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Profits.

1) Do you have any idea what kind of manpower or systems adjustments (if even possible) that would require?
2) Uhm, because it would cost them more money?
True, at least in regards to 2. But, I think that this and the hoops for the $200 airline credit makes them truly uncompetitive with the CSR

Offline txtmax4

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My hunch is this is a system delay and will be back up and running again soon.
Here's trying to be positive.
If You See Something, Say Something!!

Offline Moishebatchy

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Need more data points.

My sentiments exactly

Offline Moishebatchy

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CSR told me, after I complete my travel, 5-6 weeks after

ALOL

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My hunch is this is a system delay and will be back up and running again soon.
Here's trying to be positive.
that is being overly optimistic

Offline flyingace

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I had legitimately booked and cancelled two tickets within 24 hours in January. I asked for the points to be redeposited instead of cash credit and rebooked immediately to change the dates.
At the beginning of Feb they deducted all the points in my account including the legitimate 50% rebate. The email stated fraud. I called and complained and was told to wait for review. It was obvious to CSR that nothing was done wrong, but they were tweaking the whole system and I just have to wait. Within 30 days I only had the legitimate points in my account. The extra ones had disappeared.

Offline AJK

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My hunch is this is a system delay and will be back up and running again soon.
Here's trying to be positive.

That hunch is belied by the fact that multiple reps at AmEx seem to be saying something changed on 4.11.
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Offline Mountain Man

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Quote from: JTZ link=topic=10531.msg1695873
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Offline txtmax4

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That hunch is belied by the fact that multiple reps at AmEx seem to be saying something changed on 4.11.
True :(
Didn't notice the 4/11 part at first.
If You See Something, Say Something!!

Offline BAHayman

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Anyone else here redeem points after 4/11 and try to chat or call to get them manually rebated?
Redeemed on 4/12. Called in yesterday and got them rebated manually.

Offline Dan

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Redeemed on 4/12. Called in yesterday and got them rebated manually.
Nice!
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Online elya

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My hunch is this is a system delay and will be back up and running again soon.
Here's trying to be positive.
Wishful thinking. But as AJK mentioned upthread there was a lot of gaming going on, and I don't think anyone is surprised that they are trying to curb it as much as possible.

Offline Joe4007

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Manual posting is *very* rare, and that was before this apparent new rule.
Don't think that *very* was necessary. Wasn't the easiest thing, but I've had multiple experiences where it was done.

Offline SoloExperiment

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Nvm
« Last Edit: April 21, 2017, 03:50:16 PM by SoloExperiment »

Offline mmgfarb

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How exactly was this being "gamed"?
I still don't think that should be discussed here.
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