Author Topic: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!  (Read 34218 times)

Offline maxie m

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Should be in the next 3-4 days, I've been told that a couple of times already.
yup, "we're almost at the end" ;)
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Should be in the next 3-4 days, I've been told that a couple of times already.
Heard that as well. So annoying.

Offline Mr. CC

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received the other 15% !
booking done Jun 1st
Quote
07/13/2017   Adjusted   Airline Bonus + 15%                   "","""(amount)

Offline Dan

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Automatic or did you call?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Automatic or did you call?
received the other 15% !
booking done Jun 1st
Same here. Booking done 06/02. I did chat with them and call two days ago, but only the ones that were 31 days +2 weeks were adjusted. Not the ones that were 31, but not +2 weeks yet.

Offline as2

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This is bull. They went downhill way too fast. I understand some of it was inevitable, but to go from 50% back next day, to 50% back in a month, to downgrading to 35% and supposedly upholding the terms for a year, but not unless you call, to waiting an additional 2 weeks on top of the month... Where will it end. 
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Offline yitrap

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This is bull. They went downhill way too fast. I understand some of it was inevitable, but to go from 50% back next day, to 50% back in a month, to downgrading to 35% and supposedly upholding the terms for a year, but not unless you call, to waiting an additional 2 weeks on top of the month... Where will it end.
Terms and conditions always said 6-10 weeks... If the 15% is automatically posting it's not the end of the world.

Offline as2

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Terms and conditions always said 6-10 weeks... If the 15% is automatically posting it's not the end of the world.
Something I've learned with customer service, is that when you exceed expectations, its only complimentary for a short period of time, it then becomes the norm. If it was a month or 6 weeks to begin with, that one thing, but to change it after the fact,is bad customer service. Yes, everything is by the books per se, but still frustrating to the customer.
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Offline Coinguy

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I made a booking on 6/4 for a for a United economy flight (which is my choice for the 50%) I got 24,794 back on 7/5 and the rest posted today automatically. I was going to call and ask for the missing points, however I'm under FR at the moment and figured I should wait till it's over.

Offline AJK

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This is bull. They went downhill way too fast. I understand some of it was inevitable, but to go from 50% back next day, to 50% back in a month, to downgrading to 35% and supposedly upholding the terms for a year, but not unless you call, to waiting an additional 2 weeks on top of the month... Where will it end.

AMEX was hemorrhaging money when it posted next day. They're going to stop that bleeding no matter what you think is "bull" or bad customer service.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline David Smith

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I made a booking on 6/4 for a for a United economy flight (which is my choice for the 50%) I got 24,794 back on 7/5 and the rest posted today automatically. I was going to call and ask for the missing points, however I'm under FR at the moment and figured I should wait till it's over.
FR is irrelevant to this.
Who do you think you are fooling? You think you are going to pull a quick one on your Creator? Good luck with that.
JTZ

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AMEX was hemorrhaging money when it posted next day. They're going to stop that bleeding no matter what you think is "bull" or bad customer service.
Why is 2 days not enough to stop that? Why 31 days?

Offline as2

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AMEX was hemorrhaging money when it posted next day. They're going to stop that bleeding no matter what you think is "bull" or bad customer service.
Agreed, but they didn't even address it. People booked flights, expecting returns as they were the day before, only to find those points tied up for a month. These moves have to be made, it's just how you make them.
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Offline AJK

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Why is 2 days not enough to stop that? Why 31 days?
Because your only thinking about one type of loss.
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Offline AsherO

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They are keeping to what they said in the title of this thread, rebate posting within 6-10 weeks. Part of it (35%) posts on day 31 and the rest (15%) posts two weeks later.

Would you prefer the entire 50% posts 6+ weeks after the redemption?
PGF24BMGS