Author Topic: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!  (Read 114046 times)

Offline eliraps

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Oct 2010
  • Posts: 889
  • Total likes: 16
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: ORD
Can confirm. I spent an hour on the phone on Friday trying to get them to add the 15%. They claimed it's a known issue.

One of them said the 15% would come after the 10-12 weeks (they seem to have extended the amount of time they're claiming it takes) after a couple of tries I found someone to do it


Chutzpa!
Come in DD effect!

Offline David Smith

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2015
  • Posts: 8075
  • Total likes: 212
  • DansDeals.com Hat Tips 13
    • View Profile
I think DD effect caused this mess to begin with, to a degree.
Who do you think you are fooling? You think you are going to pull a quick one on your Creator? Good luck with that.
JTZ

Offline shimino1

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2013
  • Posts: 2411
  • Total likes: 133
  • DansDeals.com Hat Tips 10
    • View Profile
  • Location: israel
How do I know what rebate is for what flight? Did more than 10 different bookings with points and I got a bunch of rebates. How do I know what is for what to see if I got 50% back or 35%?

Offline LoLo

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2014
  • Posts: 3772
  • Total likes: 197
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
How do I know what rebate is for what flight? Did more than 10 different bookings with points and I got a bunch of rebates. How do I know what is for what to see if I got 50% back or 35%?
Manual labor.

Offline 12HRS

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2013
  • Posts: 5108
  • Total likes: 575
  • DansDeals.com Hat Tips 6
    • View Profile
How long should i wait for rebate to post before calling?

it posts consistently at 1 month. Only thing is now its posting for everyone at 35% even for those that should get 50%

Offline eliraps

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Oct 2010
  • Posts: 889
  • Total likes: 16
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: ORD
it posts consistently at 1 month. Only thing is now its posting for everyone at 35% even for those that should get 50%
Any updates on this issue? Just HUCA until someone agrees to manually post the points?

Offline eli5757

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jan 2016
  • Posts: 173
  • Total likes: 4
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Toms River
Love how I literally have this on my account right above my card but still only getting back 35%

Offline eliraps

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Oct 2010
  • Posts: 889
  • Total likes: 16
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: ORD
Just spoke to rep who told me that the 15% (beyond the 35%) will post about 2 weeks after the 35% posts.
Any DP to prove or disprove this?

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Considering (i) the rebate posts 31 days after booking since April, (ii) the benefit changed to 35% on June 1, and (iii) two weeks after 31 days would be a total of 45 days which would bring us to July 16 at the earliest, no, there are no DPs--unless you can travel into the future.

But, if you could do that, you wouldn't be asking, I guess.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline yitrap

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2014
  • Posts: 3288
  • Total likes: 55
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
Just spoke to rep who told me that the 15% (beyond the 35%) will post about 2 weeks after the 35% posts.
Any DP to prove or disprove this?
Should be in the next 3-4 days, I've been told that a couple of times already.

Offline maxie m

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2014
  • Posts: 1365
  • Total likes: 21
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: ny
Should be in the next 3-4 days, I've been told that a couple of times already.
yup, "we're almost at the end" ;)
Dumb people learn from their own mistakes,smart people,from the mistakes of others

Offline yelped

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Mar 2015
  • Posts: 10469
  • Total likes: 3830
  • DansDeals.com Hat Tips 43
    • View Profile
Should be in the next 3-4 days, I've been told that a couple of times already.
Heard that as well. So annoying.

Online Mr. CC

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Oct 2015
  • Posts: 658
  • Total likes: 25
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Yerushalayim
received the other 15% !
booking done Jun 1st
Quote
07/13/2017   Adjusted   Airline Bonus + 15%                   "","""(amount)

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67598
  • Total likes: 16910
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Automatic or did you call?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline yelped

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Mar 2015
  • Posts: 10469
  • Total likes: 3830
  • DansDeals.com Hat Tips 43
    • View Profile
Automatic or did you call?
received the other 15% !
booking done Jun 1st
Same here. Booking done 06/02. I did chat with them and call two days ago, but only the ones that were 31 days +2 weeks were adjusted. Not the ones that were 31, but not +2 weeks yet.

Offline as2

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2013
  • Posts: 5671
  • Total likes: 917
  • DansDeals.com Hat Tips 24
  • Gender: Male
    • View Profile
This is bull. They went downhill way too fast. I understand some of it was inevitable, but to go from 50% back next day, to 50% back in a month, to downgrading to 35% and supposedly upholding the terms for a year, but not unless you call, to waiting an additional 2 weeks on top of the month... Where will it end. 
Memories last forever, make them while you can.

Offline yitrap

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2014
  • Posts: 3288
  • Total likes: 55
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
This is bull. They went downhill way too fast. I understand some of it was inevitable, but to go from 50% back next day, to 50% back in a month, to downgrading to 35% and supposedly upholding the terms for a year, but not unless you call, to waiting an additional 2 weeks on top of the month... Where will it end.
Terms and conditions always said 6-10 weeks... If the 15% is automatically posting it's not the end of the world.

Offline as2

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2013
  • Posts: 5671
  • Total likes: 917
  • DansDeals.com Hat Tips 24
  • Gender: Male
    • View Profile
Terms and conditions always said 6-10 weeks... If the 15% is automatically posting it's not the end of the world.
Something I've learned with customer service, is that when you exceed expectations, its only complimentary for a short period of time, it then becomes the norm. If it was a month or 6 weeks to begin with, that one thing, but to change it after the fact,is bad customer service. Yes, everything is by the books per se, but still frustrating to the customer.
Memories last forever, make them while you can.

Offline Coinguy

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2016
  • Posts: 163
  • Total likes: 28
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Nyc
I made a booking on 6/4 for a for a United economy flight (which is my choice for the 50%) I got 24,794 back on 7/5 and the rest posted today automatically. I was going to call and ask for the missing points, however I'm under FR at the moment and figured I should wait till it's over.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
This is bull. They went downhill way too fast. I understand some of it was inevitable, but to go from 50% back next day, to 50% back in a month, to downgrading to 35% and supposedly upholding the terms for a year, but not unless you call, to waiting an additional 2 weeks on top of the month... Where will it end.

AMEX was hemorrhaging money when it posted next day. They're going to stop that bleeding no matter what you think is "bull" or bad customer service.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper