Author Topic: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!  (Read 53362 times)

Offline yitzyul

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #320 on: January 19, 2018, 12:23:48 PM »
Chatted with AMEX and confirmed that Im grandfathered in for the 50% until June. Purchased ticket and they only gave me 35%.  After waiting a few months I called and they said that they dont see that I'm eligible for the 50%. I told them I have a screen shot of the the chat screen and gave them the date, time and name who I chatted with and its not fair cause I wouldn't have purchased the ticket. "Sorry nothing we can do, because we dont see your acct is grandfathered in".
Any options?

Offline AJK

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #321 on: January 19, 2018, 12:32:50 PM »
Really incredible.

If I were you, I'd commence arbitration or sue in small claims.
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Offline ChaimMoskowitz

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #322 on: January 19, 2018, 12:46:22 PM »
Chatted with AMEX and confirmed that Im grandfathered in for the 50% until June.
When did you get the card?
I just found a new supply of forks!

Offline as2

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #323 on: January 19, 2018, 12:48:28 PM »
When did you get the card?
+1 Was the rep that told you you were still eligible wrong, or was the second rep you spoke to wrong?
Memories last forever, make them while you can.

Offline yitzyul

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #324 on: January 19, 2018, 01:30:34 PM »
+1 Was the rep that told you you were still eligible wrong, or was the second rep you spoke to wrong?
Dont remember when I got the card. I even asked how come on the web page it states only 35%, and he said it was default and doesnt include me because Im grandfathered in.
I chatted again now and they claim they have no record of my first chat and that its 35%

Offline mmgfarb

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #325 on: January 19, 2018, 01:31:14 PM »
Dont remember when I got the card. I even asked how come on the web page it states only 35%, and he said it was default and doesnt include me because Im grandfathered in.
I chatted again now and they claim they have no record of my first chat and that its 35%
Did you get an email with the end date of your 50% bonus?
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Offline ChaimMoskowitz

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #326 on: January 19, 2018, 01:32:57 PM »
Dont remember when I got the card. I even asked how come on the web page it states only 35%, and he said it was default and doesnt include me because Im grandfathered in.
I chatted again now and they claim they have no record of my first chat and that its 35%
Ask them when your card was opened or check CK.
I just found a new supply of forks!

Offline AJK

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #327 on: January 19, 2018, 01:51:24 PM »
Ask them when your card was opened or check CK.

Biz cards don't show up on CK.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline AJK

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #328 on: January 19, 2018, 01:53:19 PM »
FWIW, I was also told by a chat rep I had until May 2018 on one of my BPs, even though I knew it was expired.

Called and a rep told me on the phone the true story: expired.

But in your case, (i) I'd keep better records, (ii) still pursue the avenues I recommended.
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Offline ChaimMoskowitz

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #329 on: January 19, 2018, 01:53:48 PM »
Biz cards don't show up on CK.
Inquiry will (TU & EQ). Won't help if he has a ton of them.
I just found a new supply of forks!

Offline mmgfarb

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #330 on: January 19, 2018, 02:01:20 PM »
Inquiry will (TU & EQ). Won't help if he has a ton of them.
Amex often times won't pull at all if you have a card open.
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Offline as2

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #331 on: January 19, 2018, 02:03:42 PM »
Did you get an email with the end date of your 50% bonus?
+1 this email will make all the difference.
Amex often times won't pull at all if you have a card open.
+1
Memories last forever, make them while you can.

Offline chbochur

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #332 on: January 20, 2018, 07:05:33 PM »
FWIW, I was also told by a chat rep I had until May 2018 on one of my BPs, even though I knew it was expired.

Called and a rep told me on the phone the true story: expired.

But in your case, (i) I'd keep better records, (ii) still pursue the avenues I recommended.
I have a similar story I called in and they confirmed I'm grandfathered in till may (although it really should be expiring any day) and I had the csr send me an email confirming this I hope its good enough to fight and get the 50% back

Offline aryeh1

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #333 on: January 20, 2018, 07:31:37 PM »
Now that it's taking much longer for the 50% rebate, what happens if I need to legitimately cancel a booking within 24 hours, before the rebate posts? I end up essentially redeeming the MR for 1 cent each?
I might have to also cancel within 24 hours, is this generally the case, you donít get 50% rebate and end up with 1cpp?

Offline farmbochur

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #334 on: January 20, 2018, 11:22:33 PM »
Are Amex insider fares triggering the 50/35% rebate?
Risk is opportunity

Offline high end hobo

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #335 on: January 20, 2018, 11:25:10 PM »
Are Amex insider fares triggering the 50/35% rebate?
sure

Offline Mr. CC

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #336 on: January 21, 2018, 09:57:34 AM »
I might have to also cancel within 24 hours, is this generally the case, you donít get 50% rebate and end up with 1cpp?
you can ask them to refund the points

Offline aryeh1

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #337 on: January 21, 2018, 10:01:41 AM »
you can ask them to refund the points
But is this the case that 50% back won't kick in?

Offline yelped

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #338 on: January 21, 2018, 10:23:01 AM »
But is this the case that 50% back won't kick in?
Yes. As stated many times in this thread.

Offline Mr. CC

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #339 on: January 21, 2018, 12:56:31 PM »
But is this the case that 50% back won't kick in?
correct, or it might kick in and then be adjusted 2 Days Later