Author Topic: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!  (Read 35835 times)

Offline yitrap

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #345 on: January 22, 2018, 01:03:15 PM »
I called but seems like they want to charge a phone booking fee...
Can get them to waive it

Offline Mr. CC

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #346 on: January 22, 2018, 08:15:58 PM »
Can get them to waive it
+1 explain that it's not bookable online
Can be done anytime after cancelling ticket or need to ask within 24 hrs?
I think anytime, but you can try and let us know
 you must speak with the membership rewards team or platinum travel rep, not the regular amex travel.

Offline ChaimMoskowitz

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #347 on: January 22, 2018, 10:10:10 PM »
Can be done anytime after cancelling ticket or need to ask within 24 hrs?
Easiest way is the same call when canceling.
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Offline farmbochur

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #348 on: January 23, 2018, 09:47:43 AM »
Can I book DL/AA basic economy via Amex travel? Not seeing it online. Do I need to PUTPAC?
Following up on this:

Got bounced back and forth between membership rewards department and Amex travel. Finally ended up speaking to a 3rd department - "membership rewards travel".

Rep there searched but couldn't find DL basic economy even though I could see it on delta.com and GF.

She advised me to book the tickets directly with DL and contact her department 48+ hours later to redeem points to offset the purchase. She also confirmed that I'd (eventually) receive the 50% rebate.

Is this a case of DNROPR?
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Offline AJK

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #349 on: January 23, 2018, 09:52:12 AM »
No, just make sure your account is notated.
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Offline AJK

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #350 on: January 23, 2018, 10:26:56 AM »
DP: Latest rebate took 34 days to post.
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Offline yossig

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #351 on: January 23, 2018, 11:06:20 AM »
are upgrade (green to platinum) bonuses also delayed or its only the travel benefit?

Offline BP16

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #352 on: January 23, 2018, 02:51:26 PM »
are upgrade (green to platinum) bonuses also delayed or its only the travel benefit?
Only travel benefits

Offline mmgfarb

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #353 on: January 23, 2018, 03:55:09 PM »
are upgrade (green to platinum) bonuses also delayed or its only the travel benefit?
You have an upgrade link?
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Offline mmgfarb

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #354 on: January 23, 2018, 03:55:29 PM »
DP: Latest rebate took 34 days to post.
Took 33 days for me, posted today.
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Offline farmbochur

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #355 on: January 23, 2018, 05:31:01 PM »
No, just make sure your account is notated.
Ugh...

Booked the ticket. Then called Amex to notate the account and again bounced from one department to another. No one wants to put on writing that I'll receive the 50% rebate. All they'll promise is the 1:1 redemption rate (instead of the usual 1:0.67).

Last phone rep recommended that I cancel the ticket with Delta (still within 24 hours of booking) and then call "Platinum Travel Services" to book. Rep claimed that they show more fares than Amex Travel online/phone.

Amex has way too many departments but none are willing/able to satisfy customer needs.

I used to find Amex CSR's so accommodating and easy to deal with. Now it seems like all they want to do is pass you along to the next dept.
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Offline mmgfarb

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #356 on: January 23, 2018, 05:43:54 PM »
Ugh...

Booked the ticket. Then called Amex to notate the account and again bounced from one department to another. No one wants to put on writing that I'll receive the 50% rebate. All they'll promise is the 1:1 redemption rate (instead of the usual 1:0.67).

Last phone rep recommended that I cancel the ticket with Delta (still within 24 hours of booking) and then call "Platinum Travel Services" to book. Rep claimed that they show more fares than Amex Travel online/phone.

Amex has way too many departments but none are willing/able to satisfy customer needs.

I used to find Amex CSR's so accommodating and easy to deal with. Now it seems like all they want to do is pass you along to the next dept.
I would cancel the ticket and get it noted in your account before you rebook.
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Offline AJK

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #357 on: January 23, 2018, 05:47:59 PM »
Ugh...

Booked the ticket. Then called Amex to notate the account and again bounced from one department to another. No one wants to put on writing that I'll receive the 50% rebate. All they'll promise is the 1:1 redemption rate (instead of the usual 1:0.67).

Last phone rep recommended that I cancel the ticket with Delta (still within 24 hours of booking) and then call "Platinum Travel Services" to book. Rep claimed that they show more fares than Amex Travel online/phone.

Amex has way too many departments but none are willing/able to satisfy customer needs.

I used to find Amex CSR's so accommodating and easy to deal with. Now it seems like all they want to do is pass you along to the next dept.

No one is going to notate you'll receive 50%. All that needs to be notated is that they can process the pay with points post-charge.

If you have 50%, it should rebate.
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Offline farmbochur

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #358 on: January 23, 2018, 06:00:42 PM »
No one is going to notate you'll receive 50%. All that needs to be notated is that they can process the pay with points post-charge.

If you have 50%, it should rebate.
Got it, thanks walking me through this. I think I'll get the hang of it just in time for my 50% rebate to expire

In the mean time, I've cancelled the original ticket booked with Delta. I then called Platinum Travel Services (1-800-443-7672). Agent was able to pull up the basic economy fare, waive the phone booking fee, and process the pay with points request.

Platinum travel services is much better than Amex travel. No phone tree and expanded fare availability.
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Offline AJK

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Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
« Reply #359 on: January 23, 2018, 06:26:14 PM »
Yes, plat travel is an actual agency.
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