Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 701036 times)

Offline gevaldig

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Oct 2011
  • Posts: 347
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: flo
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #100 on: December 27, 2011, 10:24:17 AM »
The iPhone has no warranty? What?
the guy in store told me apple does not cover if your phone breaks etc,

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 61164
  • Total likes: 8338
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #101 on: December 27, 2011, 10:30:00 AM »
the guy in store told me apple does not cover if your phone breaks etc,
Of course he did.  He makes most of his commish selling apple care.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline gevaldig

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Oct 2011
  • Posts: 347
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: flo
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #102 on: December 27, 2011, 02:27:39 PM »
so how long does apple stand behind there products?

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 61164
  • Total likes: 8338
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #103 on: December 27, 2011, 02:44:42 PM »
so how long does apple stand behind there products?
Dunno about Apple, but 98% of new consumer electronics come with a 1 year warranty.  I'd be surprised if Apple products don't as well.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline BAHayman

  • Administrator
  • Dansdeals Lifetime Platinum Elite
  • **********
  • Join Date: Mar 2010
  • Posts: 1944
  • Total likes: 24
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #104 on: December 27, 2011, 03:55:12 PM »
so how long does apple stand behind there products?
This page should have all the warranty information.

Offline Nitantnel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2011
  • Posts: 2999
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #105 on: December 27, 2011, 03:58:37 PM »
Can I return a item the store won't take due to the lack of the packing slip etc.? It is still within 60 days.

So I called them and they told me no. However they said that I can dispute the charge. When asked why would that make sense as this is a 100% legitimate charge, she said that they should accept it back with a packaging fee, and since their not willing to accept it back I can dispute it. Anyone with luck in this area?

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 61164
  • Total likes: 8338
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #106 on: December 27, 2011, 04:02:07 PM »
So I called them and they told me no. However they said that I can dispute the charge. When asked why would that make sense as this is a 100% legitimate charge, she said that they should accept it back with a packaging fee, and since their not willing to accept it back I can dispute it. Anyone with luck in this area?
Do you always call and ask dumb questions?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 26498
  • Total likes: 3451
  • DansDeals.com Hat Tips 75
    • View Profile
  • Location: NYC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #107 on: December 27, 2011, 04:04:00 PM »
So I called them and they told me no. However they said that I can dispute the charge. When asked why would that make sense as this is a 100% legitimate charge, she said that they should accept it back with a packaging fee, and since their not willing to accept it back I can dispute it. Anyone with luck in this area?

Just tell Amex you want to file a return protection claim because the merchant won't take it back.

Do you always call and ask dumb questions?

Harsh!

Offline SPLP

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2011
  • Posts: 1702
  • Total likes: 6
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #108 on: December 27, 2011, 04:11:32 PM »
Just tell Amex you want to file a return protection claim because the merchant won't take it back.

Harsh!

U BET ---WAY TO HARSH !!!

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 61164
  • Total likes: 8338
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #109 on: December 27, 2011, 04:12:14 PM »
Just tell Amex you want to file a return protection claim because the merchant won't take it back.

Harsh!
Just the truth.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 26498
  • Total likes: 3451
  • DansDeals.com Hat Tips 75
    • View Profile
  • Location: NYC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #110 on: December 27, 2011, 04:13:06 PM »
Just the truth.

Just like not everything that's said needs to be true, not everything that is true needs to be said ;)

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 61164
  • Total likes: 8338
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #111 on: December 27, 2011, 04:14:19 PM »
Just like not everything that's said needs to be true, not everything that is true needs to be said ;)
Fair enough.  I humbly apologize.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Nitantnel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2011
  • Posts: 2999
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #112 on: December 27, 2011, 04:17:15 PM »
I humbly apologize.

Thank you!

But for the record:

1. I thought that would be stealing.

2. I also thought that this was a clueless rep and I did not want to wast time on something that doesn't work.

3. Not in the slightest way do I see this as spoiling anything for anybody.
« Last Edit: December 27, 2011, 04:21:10 PM by Nitantnel »

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 26498
  • Total likes: 3451
  • DansDeals.com Hat Tips 75
    • View Profile
  • Location: NYC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #113 on: December 27, 2011, 04:20:48 PM »
Thank you!

Don't you mean 'apology accepted'? :P

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 61164
  • Total likes: 8338
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #114 on: December 27, 2011, 04:22:25 PM »
Stealing to say the store won't take it back? Huh?

And filing a dispute wouldn't be "stealing" in your book?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Nitantnel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2011
  • Posts: 2999
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #115 on: December 27, 2011, 04:25:32 PM »
AFIK, dispute is for a illegitimate charge. Disputing a legitimate charge is either stealing from the store or Amex.

Offline Nitantnel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2011
  • Posts: 2999
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #116 on: December 27, 2011, 04:26:47 PM »
BTW, it seams like you didn't read my post...

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 61164
  • Total likes: 8338
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #117 on: December 27, 2011, 04:28:33 PM »
I don't even know where to begin, but you're the one that didn't understand my posts.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Nitantnel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2011
  • Posts: 2999
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #118 on: December 27, 2011, 04:38:15 PM »
In any event, I find it offending that to a person who had singed up at least 40 cards through your links, at times even when it required me to bend over backwards, and at sometimes even for a lose, you just lash out like that. Although this is through a computer and you don't even know who I am, it hurts just as much.

Perhaps I have made a mistake, I am only human and am no way near as experienced as you are in this game, but I still would like to be treated civilly. 

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 61164
  • Total likes: 8338
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #119 on: December 27, 2011, 04:43:22 PM »
In any event, I find it offending that to a person who had singed up at least 40 cards through your links, at times even when it required me to bend over backwards, and at sometimes even for a lose, you just lash out like that. Although this is through a computer and you don't even know who I am, it hurts just as much.

Perhaps I have made a mistake, I am only human and am no way near as experienced as you are in this game, but I still would like to be treated civilly. 
You have treated me poorly, granted via computer, in the past and unfortunately for you I have a long memory...
I overstepped and quickly apologized for lashing out, I'm sorry that you didn't accept it, but such is life.  I make no claims to be an angel. 
If I offend someone, that's just the impersonal nature of online forums, and dealing with thousands of mostly inane questions from faceless people every day.  Nobody is forced to stay and take abuse if they feel they don't deserve it.
« Last Edit: December 27, 2011, 04:49:33 PM by Dan »
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.