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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 460525 times)

Offline chucksterace

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1005 on: March 05, 2014, 07:35:21 PM »

I booked a hotel room with my starwood card, this was the worst hotel room ever! bugs, smelled like smoke etc etc would this go under return protection?

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Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1006 on: March 05, 2014, 07:35:53 PM »
I booked a hotel room with my starwood card, this was the worst hotel room ever! bugs, smelled like smoke etc etc would this go under return protection?
AFAIK no, it's gotta be a tangible item.

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1007 on: March 06, 2014, 01:29:57 AM »

I booked a hotel room with my starwood card, this was the worst hotel room ever! bugs, smelled like smoke etc etc would this go under return protection?
You can probably try to get some type of compensation from the hotel.

Offline RT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1008 on: March 12, 2014, 03:08:50 PM »
Purchased a pair of kids shoes from a frum shoe store for $100. Shoes ripped after 2 weeks. Store very politely refused to take them back and very nicely told me too bad.
Should I file a return protection claim? WWYD?

Offline ckmk47

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1009 on: March 12, 2014, 04:54:36 PM »
Purchased a pair of kids shoes from a frum shoe store for $100. Shoes ripped after 2 weeks. Store very politely refused to take them back and very nicely told me too bad.
Should I file a return protection claim? WWYD?
Purchase protection gets you your money back without involving the store.

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1010 on: March 12, 2014, 04:56:58 PM »
300 back nor return. Laptop. Bh
If you have any questions please search and then ask. PM me for detailed help.

Offline Moishel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1011 on: March 12, 2014, 05:38:01 PM »
Purchased a pair of kids shoes from a frum shoe store for $100. Shoes ripped after 2 weeks. Store very politely refused to take them back and very nicely told me too bad.
Should I file a return protection claim? WWYD?
$100 for kids shoes? you're kidding, right?

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1012 on: March 12, 2014, 07:15:24 PM »
Purchase protection gets you your money back without involving the store.
And if they ask you for a repair estimate ask the store to write you up that it isn't fixable :D .

Offline Crazy tools

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1013 on: March 12, 2014, 11:06:47 PM »
Does a PayPal purchase linked to an amex qualify for return protection?

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1014 on: March 12, 2014, 11:23:02 PM »
Does a PayPal purchase linked to an amex qualify for return protection?
I've used it on my $295 iPad that I purchased from eBay via PP! :)

Offline RT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1015 on: March 13, 2014, 04:05:54 PM »
Purchase protection gets you your money back without involving the store.
I was under the impression that they withdraw the payment from the seller. Can someone else verify this?

Offline lfas25

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1016 on: March 13, 2014, 04:07:18 PM »
I was under the impression that they withdraw the payment from the seller. Can someone else verify this?

How would you verify this?!
I only paid 15% by switching to dansdeals

Offline lfas25

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1017 on: March 13, 2014, 04:07:39 PM »
300 back nor return. Laptop. Bh

What store did you purchase from?
I only paid 15% by switching to dansdeals

Offline RT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1018 on: March 13, 2014, 04:09:45 PM »
How would you verify this?!
I want to make sure that this is true that Amex will not retract payment from the merchant. I do not want to cause a chillul Hashem. Does anyone know for a fact that this is the case?

Offline miles lover

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1019 on: March 13, 2014, 04:45:49 PM »
I want to make sure that this is true that Amex will not retract payment from the merchant. I do not want to cause a chillul Hashem. Does anyone know for a fact that this is the case?
hello this is not called a dispute for a reason. They have their own insurance company which amex pays for as part of the benefits for your card which ha nothing to do with the merchant. They didn't do anything wrong by not giving u a 90 day return policy.