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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 460623 times)

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1020 on: March 14, 2014, 01:33:32 AM »
hello this is not called a dispute for a reason. They have their own insurance company which amex pays for as part of the benefits for your card which ha nothing to do with the merchant. They didn't do anything wrong by not giving u a 90 day return policy.
+1 THE SELLER DOESN'T LOSE ANYTHING.

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1021 on: March 14, 2014, 01:41:45 AM »

I was under the impression that they withdraw the payment from the seller. Can someone else verify this?
That would be a dispute. All their other programs are underwritten by Amex Assurance Company.

Offline MeirS

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1022 on: March 14, 2014, 02:39:05 AM »
+1 THE SELLER DOESN'T LOSE ANYTHING.
+1
How can they take money back for a legit sale under legit terms of return.?

Offline RT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1023 on: March 17, 2014, 10:41:19 AM »
Purchased a pair of kids shoes from a frum shoe store for $100. Shoes ripped after 2 weeks. Store very politely refused to take them back and very nicely told me too bad.
Should I file a return protection claim? WWYD?
Amex approved the claim within 2 days. Did not need to return the shoes.

Offline ckmk47

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1024 on: March 17, 2014, 11:33:06 AM »
Amex approved the claim within 2 days. Did not need to return the shoes.
Which claim did you file?  return or purchase protection?

Offline Malachi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1025 on: March 17, 2014, 11:38:53 AM »
I just filed for extended warranty online and I see under status, pending receipt of document. Is this typical?
Denny Crane

Offline RT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1026 on: March 17, 2014, 12:14:45 PM »
Which claim did you file?  return or purchase protection?

PP

Offline ckmk47

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1027 on: March 17, 2014, 12:36:18 PM »
I just filed for extended warranty online and I see under status, pending receipt of document. Is this typical?
Wait to see if they ask you for some documentation.  If they do, provide it.  They may never ask you, and may settle your claim without it.

Offline Malachi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1028 on: March 17, 2014, 12:39:12 PM »
Wait to see if they ask you for some documentation.  If they do, provide it.  They may never ask you, and may settle your claim without it.
thanks for the reply. The website says it takes beetween 30-45 days to process the claim, does it usually take shorter?
Denny Crane

Offline ckmk47

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1029 on: March 17, 2014, 12:44:23 PM »
thanks for the reply. The website says it takes beetween 30-45 days to process the claim, does it usually take shorter?
yes

Offline ah8586

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1030 on: March 17, 2014, 08:29:07 PM »
ended up working out... that was a generic email the dont actually have you mail it back, i got 300 back on the $325 dishwasher

Offline netll

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1031 on: March 26, 2014, 05:45:57 AM »
Two questions:

1. Any limitation of how many Amex return protection claims can be made per year?

2. I know there is a cap about $1000 per year. But if I have two different AMEX cards (e.g., one AMEX golden delta, the other AMEX hilton),
does each card have a quote of $1000, or do the two card combined have $1000 in total?



TIA

Offline A European

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1032 on: March 26, 2014, 07:05:53 AM »
Two questions:


2. I know there is a cap about $1000 per year. But if I have two different AMEX cards (e.g., one AMEX golden delta, the other AMEX hilton),
does each card have a quote of $1000, or do the two card combined have $1000 in total?




each

Offline ah8586

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1033 on: March 26, 2014, 08:30:43 AM »
Does anyone know if it's a bad idea to submit multiple reien requests consecutively ... Like 1 every 3-4 weeks. Does Amex frown upon it or is it 1000 per year and it doesn't matter when .

I just won an amazing dispute with best buy over a computer that crashed after 6 months .. Est buy wouldn't do anything after 2 weeks.. Submitted dispute on a card that I had just closed ... Best buy meet reponded to the dispute and they credited 600 dollars . Amex is amazing

Offline Niftyone

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1034 on: March 26, 2014, 01:42:44 PM »
AMEX approved return of a video game that a store would not take back even though it was sealed. Did not have to mail back, got credited.

This is why I will keep my AMEX card forever; best customer service hands down.