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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 459899 times)

Offline Jeremiah

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1050 on: April 16, 2014, 11:49:32 PM »
Please allow for 30-45 days to resolve your claim. An American Express Customer Service representative may be in touch with you if any additional information is needed

Anybody ever got such an email after making a claim for return protection??
no cross posting

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1051 on: April 17, 2014, 02:21:35 PM »
Please allow for 30-45 days to resolve your claim. An American Express Customer Service representative may be in touch with you if any additional information is needed

Anybody ever got such an email after making a claim for return protection??
yes.
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Offline Super Speed

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Offline nobiggy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1053 on: April 17, 2014, 02:39:00 PM »
yes.

And it took that long ? How long did it take?

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1054 on: April 17, 2014, 03:05:02 PM »

And it took that long ? How long did it take?
No much quicker, less than 10 days.

Offline Lazegotit

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1055 on: April 18, 2014, 12:30:39 PM »
Last three claims got the same response. Please send the item in... and they were all under $100...
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Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1056 on: April 18, 2014, 02:15:49 PM »

Last three claims got the same response. Please send the item in... and they were all under $100...
Just had the same on a $75 item :(

Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1057 on: April 18, 2014, 02:19:25 PM »
My last two claims were for $160 each. Was able to keep both.

Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1058 on: April 18, 2014, 03:00:47 PM »
What were the items?
"Not all who wander are lost"

Offline geewitz71

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1059 on: April 18, 2014, 04:03:23 PM »
Just had the same on a $75 item :(

May be you exceeded their threshold. How many times so far in this year you used this benefit?

Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1060 on: April 18, 2014, 04:13:12 PM »

What were the items?

Both were winter coats.

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1061 on: April 18, 2014, 04:37:02 PM »

May be you exceeded their threshold. How many times so far in this year you used this benefit?
On that card I believe under $200.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1062 on: April 18, 2014, 05:26:22 PM »

May be you exceeded their threshold. How many times so far in this year you used this benefit?

I don't think they would give you anything if you exceed the threshold, even if you send the item back.

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1063 on: April 18, 2014, 05:33:12 PM »

I don't think they would give you anything if you exceed the threshold, even if you send the item back.
Correct.

Offline Lazegotit

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1064 on: April 22, 2014, 11:31:09 PM »
May be you exceeded their threshold. How many times so far in this year you used this benefit?

Definitely didn't exceed the threshold. Not sure how this is decided....
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