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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 461199 times)

Offline ckmk47

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1080 on: May 15, 2014, 12:37:06 AM »
Does purchase protection work in the same way that return protection does, meaning that you can sometimes keep the item?
yes

Offline Fan of Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1081 on: May 15, 2014, 12:42:04 AM »
yes
Thanks. In that case for an item over 300 (380 actually) which I wish to return as it's not working properly it would seem purchase protection is the way to go.

Offline rochel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1082 on: May 29, 2014, 09:56:38 PM »
I bought a gps 7 months ago on an spg card, the screen broke within the first two months but I neglected to do anything about it is there anyway they will still cover it?

Offline Dr Moose

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1083 on: May 29, 2014, 10:00:59 PM »
I bought a gps 7 months ago on an spg card, the screen broke within the first two months but I neglected to do anything about it is there anyway they will still cover it?
Warranty?
Hey there! I am using DansDeals Forums.

Offline robbie

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1084 on: June 09, 2014, 09:58:26 PM »
called about a pair of shoes from aldo, fell apart after month and half, i needed to ship them back.

Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1085 on: June 09, 2014, 11:03:13 PM »
called about a pair of shoes from aldo, fell apart after month and half, i needed to ship them back.

Doesn't sound like a return protection claim.

Offline robbie

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1086 on: June 09, 2014, 11:27:04 PM »
Doesn't sound like a return protection claim.

first time using it so could be.

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1087 on: June 11, 2014, 09:30:33 PM »
called about a pair of shoes from aldo, fell apart after month and half, i needed to ship them back.
how much were they?

Offline robbie

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1088 on: June 13, 2014, 12:47:02 AM »

Offline geewitz71

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1089 on: June 14, 2014, 06:46:00 PM »
Recently, they asked me to send a $30 item and credited to my account after 2weeks of receiving it, along with shipping chargers.

Offline sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1090 on: June 14, 2014, 09:57:31 PM »

Recently, they asked me to send a $30 item and credited to my account after 2weeks of receiving it, along with shipping chargers.
What was it?

Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1091 on: June 15, 2014, 11:02:48 AM »
Does Amex cover return protection with Ebay purchases?
"Not all who wander are lost"

Online dovy2

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1092 on: June 15, 2014, 11:09:26 AM »
Does Amex cover return protection with Ebay purchases?
If you pay with amex, yes

Offline yoelygb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1093 on: June 18, 2014, 01:12:27 AM »
I had success 2 times for purchase /extended warranty protection both claims was for a smart phone 1was the claim for $295 and the other for $225 without asking to return the phones

Offline yoelygb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1094 on: June 18, 2014, 01:16:00 AM »
Sorry return and purchase protection