Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 482750 times)

Offline joey123

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 1849
  • Total likes: 0
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Modern Mashgiach at Chovevei (YCT) #ResidentMashgiach
  • Programs: Daven for the Chayalim #IStandWithIsrael
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1110 on: June 29, 2014, 12:10:39 AM »
I just filled for an item which the buyer claimed was new, but was used. It was $248. What do you think of my chances of winning, and keeping the item?

BUMP Anyone have any experience with this?

TIA
To the nOObs out there, feel free to PM with q's. #AlwaysTakesTheHighRoad #LovesHashTags

Offline Super Speed

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2013
  • Posts: 5138
  • Total likes: 37
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Programs: SPG Gold, Hilton Gold, Hyatt Platinum, Marriott Gold, Hertz Presidents Circle, Avis First, National Executive Elite, Sixt Platinum.
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1111 on: June 29, 2014, 09:17:30 AM »

BUMP Anyone have any experience with this?

TIA
Why didn't you file with eBay?

Offline joey123

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 1849
  • Total likes: 0
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Modern Mashgiach at Chovevei (YCT) #ResidentMashgiach
  • Programs: Daven for the Chayalim #IStandWithIsrael
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1112 on: June 29, 2014, 10:42:07 AM »
Why didn't you file with eBay?

I first filed with Amex because if I win chances are I will be able to keep the item. If filing with Amex doesn't work, I still have the right to file with ebay.
To the nOObs out there, feel free to PM with q's. #AlwaysTakesTheHighRoad #LovesHashTags

Offline Super Speed

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2013
  • Posts: 5138
  • Total likes: 37
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Programs: SPG Gold, Hilton Gold, Hyatt Platinum, Marriott Gold, Hertz Presidents Circle, Avis First, National Executive Elite, Sixt Platinum.
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1113 on: June 29, 2014, 10:52:57 AM »

I first filed with Amex because if I win chances are I will be able to keep the item. If filing with Amex doesn't work, I still have the right to file with ebay.
So you disputed, you didn't file and of these claims.

Offline rots5

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2011
  • Posts: 8142
  • Total likes: 12
  • DansDeals.com Hat Tips 17
    • View Profile
    • Custom Cakes for Every Occassion
  • Location: Monsey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1114 on: June 29, 2014, 10:58:50 AM »
just filed a claim on a temperpedic pillow (139). wll see if they ask me to send it in. 
If you have any questions please search and then ask. PM me for detailed help.

Offline joey123

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 1849
  • Total likes: 0
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Modern Mashgiach at Chovevei (YCT) #ResidentMashgiach
  • Programs: Daven for the Chayalim #IStandWithIsrael
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1115 on: June 29, 2014, 11:01:26 AM »
So you disputed, you didn't file and of these claims.

Correct. My guess is that they will let me keep the it because who will they return it too?
« Last Edit: June 29, 2014, 11:10:38 AM by joey123 »
To the nOObs out there, feel free to PM with q's. #AlwaysTakesTheHighRoad #LovesHashTags

Offline Super Speed

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2013
  • Posts: 5138
  • Total likes: 37
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Programs: SPG Gold, Hilton Gold, Hyatt Platinum, Marriott Gold, Hertz Presidents Circle, Avis First, National Executive Elite, Sixt Platinum.
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1116 on: June 29, 2014, 04:11:18 PM »

Correct. My guess is that they will let me keep the it because who will they return it too?
Dispute is a whole different ball game. I never heard of anyone having to send back to Amex by a dispute.

Offline joey123

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 1849
  • Total likes: 0
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Modern Mashgiach at Chovevei (YCT) #ResidentMashgiach
  • Programs: Daven for the Chayalim #IStandWithIsrael
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1117 on: June 29, 2014, 04:28:42 PM »

Dispute is a whole different ball game. I never heard of anyone having to send back to Amex by a dispute.
Okay. I did return protection policy. I will let you all know what happens.
To the nOObs out there, feel free to PM with q's. #AlwaysTakesTheHighRoad #LovesHashTags

Offline SPGDUDE

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2012
  • Posts: 1094
  • Total likes: 24
  • DansDeals.com Hat Tips 11
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1118 on: June 30, 2014, 04:02:23 PM »
They seemed to have added a line to their statement at the end of the call. I made a few returns recently and they told me that my claim was approved and I'll see a credit back onto my credit card. And that I should hold on to the item as they may send a return label.
Another time they told me to hold onto the item without giving me a timeframe.

Offline wonderlust

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Sep 2012
  • Posts: 1136
  • Total likes: 4
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: NJ
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1119 on: July 01, 2014, 01:33:14 AM »
Besides for the 1k limit are there any other measures they take to prevent abuse?

Offline joey123

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 1849
  • Total likes: 0
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Modern Mashgiach at Chovevei (YCT) #ResidentMashgiach
  • Programs: Daven for the Chayalim #IStandWithIsrael
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1120 on: July 01, 2014, 07:52:24 AM »
Besides for the 1k limit are there any other measures they take to prevent abuse?

If they start seeing suspicious activity, they will ask for more receipts, and may even start asking you to return the items.
To the nOObs out there, feel free to PM with q's. #AlwaysTakesTheHighRoad #LovesHashTags

Offline Moishebatchy

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2011
  • Posts: 7212
  • Total likes: 42
  • DansDeals.com Hat Tips 23
    • View Profile
  • Location: Jerusalem
  • Programs: Arzei Makolet Platinum, Yossi's Makolet Silver, Yesh! Gold, Rav Kav Dirt
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1121 on: July 02, 2014, 04:28:26 AM »
I just filled for an item which the buyer claimed was new, but was used. It was $248. What do you think of my chances of winning, and keeping the item?
I first filed with Amex because if I win chances are I will be able to keep the item. If filing with Amex doesn't work, I still have the right to file with ebay.
So you disputed, you didn't file and of these claims.
Correct. My guess is that they will let me keep the it because who will they return it too?
Dispute is a whole different ball game. I never heard of anyone having to send back to Amex by a dispute.
Okay. I did return protection policy. I will let you all know what happens.

Is it just me, or does anyone else find this really disturbing?

Offline incendia

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Sep 2011
  • Posts: 1075
  • Total likes: 19
  • DansDeals.com Hat Tips 8
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1122 on: July 02, 2014, 05:08:14 AM »
Is it just me, or does anyone else find this really disturbing?

Not just you

Offline joey123

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 1849
  • Total likes: 0
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Modern Mashgiach at Chovevei (YCT) #ResidentMashgiach
  • Programs: Daven for the Chayalim #IStandWithIsrael
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1123 on: July 02, 2014, 07:27:26 AM »
Is it just me, or does anyone else find this really disturbing?

What do you find disturbing? I am not abusing their policy at all. I am just hoping that they won't make me return the item. I don't know why you see something wrong with that. Moreover, I am acutely aware of what is moral and don't do the PGGM because I think it's unethical. Please explain what is wrong with buying an item, which wasn't as described, and filing a complaint with Amex. This is precisely the intent of the Amex policy and as an Amex card holder I am taking full advantage. When I bought the item, I intended and still intend to pay the $238; however, if Amex credits the money, and doesn't ask me to send it back, I am also fine with that.
« Last Edit: July 02, 2014, 08:59:45 AM by joey123 »
To the nOObs out there, feel free to PM with q's. #AlwaysTakesTheHighRoad #LovesHashTags

Offline rotenym

  • Dansdeals Bronze Elite
  • *
  • Join Date: Nov 2013
  • Posts: 39
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: monsey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1124 on: July 02, 2014, 10:16:26 PM »
I have a question, a little off topic but I think here's the best place to ask, my friend told me that he bought a gas weed eater on Amazon and something was wrong with it and wanted to return it.. they asked if he put in gas so he replied, yes.. so they told him to keep it because once he put in gas you can't ship it... so my question is, if anybody had this experience? also, is this a policy at Amex as well?