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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1172990 times)

Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1100 on: June 19, 2014, 10:13:57 PM »
IME Amex will also charge you for return shipping, unless you have luck and they let you keep it

I guess that most of the members of this forum and myself have been quite lucky! Still didn't answer question though....
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Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1101 on: June 20, 2014, 12:31:31 AM »
Put in a claim for my 300$ glasses I bought that I wasn't sure if I liked them. Week
Later I recieved  300$ credit- no return required

Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1102 on: June 24, 2014, 05:31:32 PM »
IME Amex will also charge you for return shipping, unless you have luck and they let you keep it

Per the terms:  "You may be required to send the purchased item to us, in which case we will reimburse you for shipping cost. "

Offline Novo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1103 on: June 24, 2014, 06:24:56 PM »
Per the terms:  "You may be required to send the purchased item to us, in which case we will reimburse you for shipping cost. "
My bad, you seem to be right. I probably mixed up with Chase
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1104 on: June 25, 2014, 05:58:07 PM »
If I buy something that's well over the $300 mark and I file a return protection claim on $300 of it how would amex go about returning the item? If they ask me to send the item back then I'm screwed ?

Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1105 on: June 26, 2014, 09:26:30 AM »
If I buy something that's well over the $300 mark and I file a return protection claim on $300 of it how would amex go about returning the item? If they ask me to send the item back then I'm screwed ?

Chances are they won't make you return the item anyway  :)
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Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1106 on: June 26, 2014, 11:41:00 PM »
Has anyone ever been asked to return an Ebay item? Who would they return it to anyway? The seller?
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Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1107 on: June 26, 2014, 11:49:58 PM »
Has anyone ever been asked to return an Ebay item? Who would they return it to anyway? The seller?
usually amex doesnt cover ebay items unless its brand new.
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Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1108 on: June 26, 2014, 11:51:22 PM »
usually amex doesnt cover ebay items unless its brand new.

I just filled for an item which the buyer claimed was new, but was used. It was $248. What do you think of my chances of winning, and keeping the item?
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Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1109 on: June 26, 2014, 11:59:21 PM »
usually amex doesnt cover ebay items unless its brand new.

Also, early in the thread, many DDF'ers reported success with Ebay items and didn't make a discrepancy between used and new.
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Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1110 on: June 29, 2014, 12:10:39 AM »
I just filled for an item which the buyer claimed was new, but was used. It was $248. What do you think of my chances of winning, and keeping the item?

BUMP Anyone have any experience with this?

TIA
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Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1111 on: June 29, 2014, 09:17:30 AM »

BUMP Anyone have any experience with this?

TIA
Why didn't you file with eBay?

Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1112 on: June 29, 2014, 10:42:07 AM »
Why didn't you file with eBay?

I first filed with Amex because if I win chances are I will be able to keep the item. If filing with Amex doesn't work, I still have the right to file with ebay.
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Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1113 on: June 29, 2014, 10:52:57 AM »

I first filed with Amex because if I win chances are I will be able to keep the item. If filing with Amex doesn't work, I still have the right to file with ebay.
So you disputed, you didn't file and of these claims.

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1114 on: June 29, 2014, 10:58:50 AM »
just filed a claim on a temperpedic pillow (139). wll see if they ask me to send it in. 
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1115 on: June 29, 2014, 11:01:26 AM »
So you disputed, you didn't file and of these claims.

Correct. My guess is that they will let me keep the it because who will they return it too?
« Last Edit: June 29, 2014, 11:10:38 AM by joey123 »
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Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1116 on: June 29, 2014, 04:11:18 PM »

Correct. My guess is that they will let me keep the it because who will they return it too?
Dispute is a whole different ball game. I never heard of anyone having to send back to Amex by a dispute.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1117 on: June 29, 2014, 04:28:42 PM »

Dispute is a whole different ball game. I never heard of anyone having to send back to Amex by a dispute.
Okay. I did return protection policy. I will let you all know what happens.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1118 on: June 30, 2014, 04:02:23 PM »
They seemed to have added a line to their statement at the end of the call. I made a few returns recently and they told me that my claim was approved and I'll see a credit back onto my credit card. And that I should hold on to the item as they may send a return label.
Another time they told me to hold onto the item without giving me a timeframe.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1119 on: July 01, 2014, 01:33:14 AM »
Besides for the 1k limit are there any other measures they take to prevent abuse?