I had bought a lawnmower online for $250 or so, tried to return it but by mistake wrote in the comments section that it wasn't working well though I meant to say it wasn't working well for my needs in my house. It's still in new condition, box was open but that's it. Amex said because it wasn't in new or like new condition, I can't send it back. I appealed it saying I didn't explain it well and it was in new condition and they would see that when I sent it back in, but they said once I wrote something, I couldn't change what I wrote, even if I meant something else. Any ideas about anything else I can do here. Worse comes to worse I'll just keep it and hope for the best, but it annoys me that they're wiggling out of this due to a couple words I wrote wrong, which I was quick to explain in a letter. Obviously they would see that the item was new when they got it back in the mail, I even wrote to them that they were free to reject the claim if they saw it wasn't.