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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 460151 times)

Offline Crazy tools

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1125 on: July 02, 2014, 10:24:52 PM »
I have a question, a little off topic but I think here's the best place to ask, my friend told me that he bought a gas weed eater on Amazon and something was wrong with it and wanted to return it.. they asked if he put in gas so he replied, yes.. so they told him to keep it because once he put in gas you can't ship it... so my question is, if anybody had this experience? also, is this a policy at Amex as well?
I once had that with a shaver from Amazon that broke, still worked but small thing broke. Amazon said that I should keep it because they can't accept returns on shavers, and they sent me a new one.

Offline rotenym

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1126 on: July 03, 2014, 08:34:25 AM »
I once had that with a shaver from Amazon that broke, still worked but small thing broke. Amazon said that I should keep it because they can't accept returns on shavers, and they sent me a new one.
okay, then maybe we start making a list of confirmed items which Amazon or even Amex won't accept returns due to one reason or another... 

Offline Crazy tools

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1127 on: July 03, 2014, 08:44:28 AM »
okay, then maybe we start making a list of confirmed items which Amazon or even Amex won't accept returns due to one reason or another...

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1128 on: July 03, 2014, 09:50:43 AM »
okay, then maybe we start making a list of confirmed items which Amazon or even Amex won't accept returns due to one reason or another...
Maybe not?


Offline joey123

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Offline rotenym

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Online mgarfin

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1131 on: July 04, 2014, 12:16:36 PM »
I have a vacuum I purchased like 10 weeks ago for 89$ and its not doing the job well what route should I take, PURCHASE PROTECTION or RETURN PROTECTION?

Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1132 on: July 04, 2014, 03:26:46 PM »
I have a vacuum I purchased like 10 weeks ago for 89$ and its not doing the job well what route should I take, PURCHASE PROTECTION or RETURN PROTECTION?

Return protection must be within 90 days, IIRC.
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Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1133 on: July 04, 2014, 03:41:25 PM »
Return protection must be within 90 days, IIRC.
Right you are

Offline geewitz71

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1134 on: July 06, 2014, 02:16:28 PM »
I have a vacuum I purchased like 10 weeks ago for 89$ and its not doing the job well what route should I take, PURCHASE PROTECTION or RETURN PROTECTION?

Neither of them.. Warranty path with the manufacturer is the way to go. For return protection - The item must be in new / like new condition. Purchase protection is only for stolen cases or accidental damage. 

Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1135 on: July 06, 2014, 02:31:36 PM »
Do more expensive "return protections" take much longer, than ones that are filed for cheaper items. It's been over a week, and I still haven't heard back from them.
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Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1136 on: July 06, 2014, 03:03:37 PM »
Do more expensive "return protections" take much longer, than ones that are filed for cheaper items. It's been over a week, and I still haven't heard back from them.
It can take time.


Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1137 on: July 07, 2014, 02:46:47 PM »
I had bought a lawnmower online for $250 or so, tried to return it but by mistake wrote in the comments section that it wasn't working well though I meant to say it wasn't working well for my needs in my house. It's still in new condition, box was open but that's it. Amex said because it wasn't in new or like new condition, I can't send it back. I appealed it saying I didn't explain it well and it was in new condition and they would see that when I sent it back in, but they said once I wrote something, I couldn't change what I wrote, even if I meant something else. Any ideas about anything else I can do here. Worse comes to worse I'll just keep it and hope for the best, but it annoys me that they're wiggling out of this due to a couple words I wrote wrong, which I was quick to explain in a letter. Obviously they would see that the item was new when they got it back in the mail, I even wrote to them that they were free to reject the claim if they saw it wasn't.

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1138 on: July 07, 2014, 03:09:06 PM »
Have you used RP many times before this?


Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1139 on: July 07, 2014, 03:53:25 PM »
Couple times, but not excessive. Why would that matter? It was my first return over $100.