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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 460156 times)

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1140 on: July 07, 2014, 04:17:24 PM »
Couple times, but not excessive. Why would that matter? It was my first return over $100.
I believe when they feel someone is taking advantage they make it harder. My $.02


Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1141 on: July 07, 2014, 10:42:49 PM »
It was my first return with this card and 2nd overall, so doubt it was that.

Offline Crazy tools

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1142 on: July 07, 2014, 11:00:39 PM »
I had bought a lawnmower online for $250 or so, tried to return it but by mistake wrote in the comments section that it wasn't working well though I meant to say it wasn't working well for my needs in my house. It's still in new condition, box was open but that's it. Amex said because it wasn't in new or like new condition, I can't send it back. I appealed it saying I didn't explain it well and it was in new condition and they would see that when I sent it back in, but they said once I wrote something, I couldn't change what I wrote, even if I meant something else. Any ideas about anything else I can do here. Worse comes to worse I'll just keep it and hope for the best, but it annoys me that they're wiggling out of this due to a couple words I wrote wrong, which I was quick to explain in a letter. Obviously they would see that the item was new when they got it back in the mail, I even wrote to them that they were free to reject the claim if they saw it wasn't.
Refile a new claim

Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1143 on: July 08, 2014, 08:08:26 AM »
I assume thats against the rules of the insurance company and Amex, no? Can anyone confirm.

Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1144 on: July 08, 2014, 08:15:23 AM »
I assume thats against the rules of the insurance company and Amex, no? Can anyone confirm.

To refile?
To the nOObs out there, feel free to PM with q's. #AlwaysTakesTheHighRoad #LovesHashTags

Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1145 on: July 08, 2014, 09:57:38 AM »
To refile?

On the same item you already filed on? Can anyone else confirm? I would definitely refile if that was the case.

Offline xodus8

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1146 on: July 13, 2014, 12:04:48 AM »
I bought a dress, it was a final sale from couturecandy. I took the chance cause I thought if anything I could file a claim with Amex. I filed a claim and it was denied because its classified as formal wear. Can I appeal this ?

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1147 on: July 13, 2014, 12:11:36 AM »

I bought a dress, it was a final sale from couturecandy. I took the chance cause I thought if anything I could file a claim with Amex. I filed a claim and it was denied because its classified as formal wear. Can I appeal this ?
Doubtful, IME.

Offline xodus8

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1148 on: July 13, 2014, 12:14:43 AM »
I'm confused, I thought ppl use this with ventee privee. Can someone post a PDF of the terms and conditions.

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1149 on: July 13, 2014, 12:17:20 AM »

I'm confused, I thought ppl use this with ventee privee. Can someone post a PDF of the terms and conditions.
I even wrote a hand written letter to refute their stupid claims but to no avail.

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1150 on: July 13, 2014, 12:47:52 AM »
I bought a dress, it was a final sale from couturecandy. I took the chance cause I thought if anything I could file a claim with Amex. I filed a claim and it was denied because its classified as formal wear. Can I appeal this ?
Whats the problem with formal wear ?

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1151 on: July 13, 2014, 01:22:54 AM »
Whats the problem with formal wear ?
I believe its excluded in T&C.


Offline SPLP

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1152 on: July 13, 2014, 05:49:43 PM »
Whats the problem with formal wear ?

They know people buy for a wedding etc and return clothes next day

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1153 on: July 13, 2014, 10:18:31 PM »
They know people buy for a wedding etc and return clothes next day
Makes sense. But then shouldn't the same apply to anything seasonal ? Fans, heaters .....

Offline SPLP

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1154 on: July 13, 2014, 10:52:44 PM »
Makes sense. But then shouldn't the same apply to anything seasonal ? Fans, heaters .....

No-- fans heaters all seasonal items  have a long use  maybe  3 months or more depending where one lives -- formal-wear  , wear one time - most woman will not wear 2nd time and most men have little use for a tuxedo