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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 460095 times)

Offline geewitz71

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1155 on: July 18, 2014, 10:51:46 AM »
I got my claim accepted and paid for about $100. Received the letter and seen the following statement.

Please be advised that there may be an applicable statute of limitations that may bar your rights
in the future. Please refer to your Certificate/Description of Coverage for details.


Is it standard message or flagged? I didn't see it earlier when I made  a claim on another item about 4 months back.

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1156 on: July 18, 2014, 10:53:56 AM »
I got my claim accepted and paid for about $100. Received the letter and seen the following statement.

Please be advised that there may be an applicable statute of limitations that may bar your rights
in the future. Please refer to your Certificate/Description of Coverage for details.


Is it standard message or flagged? I didn't see it earlier when I made  a claim on another item about 4 months back.
Was it on the same card as the previous claim ?

Offline geewitz71

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1157 on: July 18, 2014, 10:54:44 AM »
Was it on the same card as the previous claim ?

Yes

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1158 on: July 18, 2014, 10:57:22 AM »
Yes
& you only had 2 claims on this card or do you do it quite often ?

Offline geewitz71

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1159 on: July 18, 2014, 10:59:44 AM »
& you only had 2 claims on this card or do you do it quite often ?
Correct. Not done any more this year. Total claims not even exceeded $200 on this card.

Offline hollawood24

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1160 on: July 18, 2014, 11:37:29 AM »
I guess I'll share my recent Amex Protection story. I purchased a pair of sneakers from an online site and the guy promised they were 100% authentic. I was pretty sure they were authentic for $275 and i had also been communicating with the person, but i put it on Amex just in case. First of all, it took over 3 weeks for the sneakers to come and then after comparing them to a similar sneaker i determined they were not authentic. I tried contacting the guy for a refund, but he said absolutely not. My next move was to sell them, but since they were replicas i wouldn't get as much as i paid for them. Last resort was to report it to Amex. Contacted them and submitted a claim saying that i purchased these under the impression that they were real and the person refused to give me a refund. It took a few weeks, but then they refunded it. BUT, the merchant responds by saying this person did not contact me for a refund and i believe he is trying to scam me. Amex reversed it. I immediately called them back and said i want to submit another claim, because that's not true. Ultimately after a few more weeks Amex refunded me the full amount and although they did ask me if i still had the sneakers, they never asked me to return them. I recently sold them for a few hundred bucks, because i was able to get an authentic pair. Amex really does come through as long as you're as thorough as possible. ;D 8)

Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1161 on: July 18, 2014, 11:46:33 AM »
I guess I'll share my recent Amex Protection story. I purchased a pair of sneakers from an online site and the guy promised they were 100% authentic. I was pretty sure they were authentic for $275 and i had also been communicating with the person, but i put it on Amex just in case. First of all, it took over 3 weeks for the sneakers to come and then after comparing them to a similar sneaker i determined they were not authentic. I tried contacting the guy for a refund, but he said absolutely not. My next move was to sell them, but since they were replicas i wouldn't get as much as i paid for them. Last resort was to report it to Amex. Contacted them and submitted a claim saying that i purchased these under the impression that they were real and the person refused to give me a refund. It took a few weeks, but then they refunded it. BUT, the merchant responds by saying this person did not contact me for a refund and i believe he is trying to scam me. Amex reversed it. I immediately called them back and said i want to submit another claim, because that's not true. Ultimately after a few more weeks Amex refunded me the full amount and although they did ask me if i still had the sneakers, they never asked me to return them. I recently sold them for a few hundred bucks, because i was able to get an authentic pair. Amex really does come through as long as you're as thorough as possible. ;D 8)

Nice anecdote. Amex is certainly the way to go!
To the nOObs out there, feel free to PM with q's. #AlwaysTakesTheHighRoad #LovesHashTags

Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1162 on: July 21, 2014, 03:40:43 PM »
Correct. Not done any more this year. Total claims not even exceeded $200 on this card.

Did they let you keep this latest item? As long as you didn't return over $1,000 on the card, not sure how they could not accept the items back as it's a benefit of the card. They just wouldn't let you keep the items.

Offline EliteMavin

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1163 on: July 21, 2014, 08:49:45 PM »
Did they let you keep this latest item? As long as you didn't return over $1,000 on the card, not sure how they could not accept the items back as it's a benefit of the card. They just wouldn't let you keep the items.
Didn't read the discussion here, but will weigh in on the master topic.
I submitted a claim in the SPG amex for a pair of mattress that I bought as part of a high-riser set, which I did not like. Amex refunded $200+ which was the cost of the mattresses, and did not request the items...

Offline geewitz71

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1164 on: July 23, 2014, 09:59:48 AM »
Didn't read the discussion here, but will weigh in on the master topic.
I submitted a claim in the SPG amex for a pair of mattress that I bought as part of a high-riser set, which I did not like. Amex refunded $200+ which was the cost of the mattresses, and did not request the items...

Good. Did you see the following wording on the letter received from Amex?

Please be advised that there may be an applicable statute of limitations that may bar your rights
in the future. Please refer to your Certificate/Description of Coverage for details.

Offline geewitz71

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1165 on: July 23, 2014, 10:00:34 AM »
Did they let you keep this latest item? As long as you didn't return over $1,000 on the card, not sure how they could not accept the items back as it's a benefit of the card. They just wouldn't let you keep the items.

Yes. They didn't ask me to send back the item

Offline taekcool

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1166 on: July 31, 2014, 04:11:22 AM »
Good. Did you see the following wording on the letter received from Amex?

Please be advised that there may be an applicable statute of limitations that may bar your rights
in the future. Please refer to your Certificate/Description of Coverage for details.


I just got the letter from Amex (extended warranty) and I got the exact same wording in the last paragraph of the letter which was also fonted slightly bigger than the other paragraphs. I checked a couple older claim emails and I didn't see this. It's very unpleasant. Anyone else getting the same wording?

We appreciate your interest in the program and hope you wil continue to take advantage of this benefit. If you
have questions, please cal your Extended Waranty Claims Department at (800) 225-3750.

Any person who knowingly, and with intent to defraud or deceive any insurance company, files
a statement containing any false, incomplete or misleading information is guilty of a felony.

Please be advised that there may be an applicable statute of limitations that may bar your rights
in the future. Please refer to your Certificate/Description of Coverage for details.

« Last Edit: July 31, 2014, 04:17:38 AM by taekcool »

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1167 on: August 07, 2014, 05:05:15 PM »
It's only unpleasant if what you're doing is not 100% kosher.
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Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1168 on: August 07, 2014, 05:29:51 PM »
It's only unpleasant if what you're doing is not 100% kosher.

+1

Do what is right, and you will sleep well at night, and go to the grave without any regrets. Sorry for being so morbid, but I am the resident mashgiach ;)

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Offline shmebeble

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1169 on: August 07, 2014, 05:32:22 PM »
+1

Do what is right, and you will sleep well at night, and go to the grave without any regrets. Sorry for being so morbid, but I am the resident mashgiach ;)
amex didnt make me return my Cole Haan shoe purchase. $70 per pair (2 pairs for $140 total)