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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157765 times)

Offline 7-11

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1180 on: August 27, 2014, 04:40:33 PM »
If I bought a HP laptop with my CC and my wifes CC (same account) am I still eligible for the return protection? and till how much $$?

Thanks

Offline @Yehuda

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1181 on: September 03, 2014, 08:04:53 AM »
Admittedly, I only searched for a minute before posting. If you close the CC that bought the item, can you still get return protection?

Offline snowwhite

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1182 on: September 03, 2014, 03:49:02 PM »
Hi All,

Got a question abt amex return/purchase policy.

I recently bought a smart phone  from newegg market place. It was a gift to my bro. The phone stopped working within a day of usage. Upon checking further, it seems to be a tampered piece. The seller didn't mention abt this anywhere on the product details/description.

Now the phone is not working. Tried contacting the seller ( sent a written message thru newegg site) but no response.  In the terms & conditions, it is mentioned they have a 30 day return policy. By the time I contacted the sender, it crossed 30 days.

So, now the question is should I file purchase claim or return claim with amex in this case.

Please help!!

This is my first claim with amex

TIA

Offline geewitz71

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1183 on: September 03, 2014, 09:22:27 PM »
Hi All,

Got a question abt amex return/purchase policy.

I recently bought a smart phone  from newegg market place. It was a gift to my bro. The phone stopped working within a day of usage. Upon checking further, it seems to be a tampered piece. The seller didn't mention abt this anywhere on the product details/description.

Now the phone is not working. Tried contacting the seller ( sent a written message thru newegg site) but no response.  In the terms & conditions, it is mentioned they have a 30 day return policy. By the time I contacted the sender, it crossed 30 days.

So, now the question is should I file purchase claim or return claim with amex in this case.

Please help!!

This is my first claim with amex

TIA

I think both return and purchase protection are not going to help you. For return protection - the item should be in new or like new condition and working. For purchase protection - the item must have got stolen or accidentally damaged. In your case nothing like that happened.


Offline @Yehuda

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1184 on: September 03, 2014, 09:55:23 PM »
Admittedly, I only searched for a minute before posting. If you close the CC that bought the item, can you still get return protection?
Bump
« Last Edit: September 04, 2014, 12:06:32 AM by @Yehuda »

Offline MeirS

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1185 on: September 03, 2014, 10:44:05 PM »
I think both return and purchase protection are not going to help you. For return protection - the item should be in new or like new condition and working. For purchase protection - the item must have got stolen or accidentally damaged. In your case nothing like that happened.
Can one dispute the charge? Didn't receive what he paid for?

Offline snowwhite

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1186 on: September 03, 2014, 11:53:12 PM »
Thanks for the response.

Can we dispute the charge or can we file a purchase protection saying it is damaged?

Offline snowwhite

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1187 on: September 04, 2014, 09:43:51 AM »
Thanks for the response.

Can we dispute the charge or can we file a purchase protection saying it is damaged?

Thanks for the response.

Can we dispute the charge or can we file a purchase protection saying it is damaged?

Can someone pls reply? I am waiting  to file a claim and would like to do at the earliest so that I don't exceed the 90 days limit set by amex.

TIA!!

Offline myb821

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1188 on: September 04, 2014, 09:50:39 AM »
Can someone pls reply? I am waiting  to file a claim and would like to do at the earliest so that I don't exceed the 90 days limit set by amex.

TIA!!
definitely file purchase protection. The phone stopped working.

Offline Jkhein

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1189 on: September 04, 2014, 10:10:53 AM »
Admittedly, I only searched for a minute before posting. If you close the CC that bought the item, can you still get return protection?
yes, as long as you still have any other amex card open with them.

Offline chossid

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1190 on: September 16, 2014, 05:12:59 PM »
curious, do they actually ask the store to take the return after 30 days?
or they just credit me without even asking the store?

Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1191 on: September 16, 2014, 05:14:29 PM »
curious, do they actually ask the store to take the return after 30 days?
or they just credit me without even asking the store?

They don't ask the store to take it back, but they do (sometimes) check if the store actually takes returns after 30 days.
"Not all who wander are lost"

Offline @Yehuda

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1192 on: September 16, 2014, 05:25:49 PM »
yes, as long as you still have any other amex card open with them.
Wow, just saw this now - thanks for the reply!

Offline chossid

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1193 on: September 16, 2014, 05:38:46 PM »
They don't ask the store to take it back, but they do (sometimes) check if the store actually takes returns after 30 days.
Thanks, quick question. The item was hardly used, can i still try returning?

Offline Moshe123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1194 on: September 16, 2014, 06:06:43 PM »
$86 shoes. Didn't request it back.

Offline coralsnake

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1195 on: September 17, 2014, 07:44:29 AM »
I returned an air conditioner and they didnt ask for it back (shocker).

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Online efflpetzel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1196 on: September 17, 2014, 10:29:11 AM »
I returned an air conditioner and they didnt ask for it back (shocker).
how much was that for?

Offline coralsnake

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1197 on: September 17, 2014, 10:33:28 AM »
how much was that for?
Walmarts cheapest.
Maybe 115 after tax.
Amex even called me to say that they spoke with Walmart and within 90 days, theyll take it back.
I proceeded to tell them that I went to 2 Walmarts and they wont take it back without the box (I also had written this on the initial form).
Had the credit the following day.
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Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1198 on: September 17, 2014, 10:35:54 AM »
Walmarts cheapest.
Maybe 115 after tax.
Amex even called me to say that they spoke with Walmart and within 90 days, theyll take it back.
I proceeded to tell them that I went to 2 Walmarts and they wont take it back without the box (I also had written this on the initial form).
Had the credit the following day.
$115 they don't usually ask for it back.

Offline chossid

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1199 on: September 17, 2014, 01:00:55 PM »
$70 pants, didnt request it back,  :) :)