Topic Wiki

$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 460315 times)

Offline MeirS

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2013
  • Posts: 2325
  • Total likes: 70
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1185 on: September 03, 2014, 10:44:05 PM »
I think both return and purchase protection are not going to help you. For return protection - the item should be in new or like new condition and working. For purchase protection - the item must have got stolen or accidentally damaged. In your case nothing like that happened.
Can one dispute the charge? Didn't receive what he paid for?

Offline snowwhite

  • DansDeals Copper Elite
  • *
  • Join Date: Sep 2014
  • Posts: 12
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1186 on: September 03, 2014, 11:53:12 PM »
Thanks for the response.

Can we dispute the charge or can we file a purchase protection saying it is damaged?

Offline snowwhite

  • DansDeals Copper Elite
  • *
  • Join Date: Sep 2014
  • Posts: 12
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1187 on: September 04, 2014, 09:43:51 AM »
Thanks for the response.

Can we dispute the charge or can we file a purchase protection saying it is damaged?

Thanks for the response.

Can we dispute the charge or can we file a purchase protection saying it is damaged?

Can someone pls reply? I am waiting  to file a claim and would like to do at the earliest so that I don't exceed the 90 days limit set by amex.

TIA!!

Offline myb821

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2011
  • Posts: 7410
  • Total likes: 2
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: New York
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1188 on: September 04, 2014, 09:50:39 AM »
Can someone pls reply? I am waiting  to file a claim and would like to do at the earliest so that I don't exceed the 90 days limit set by amex.

TIA!!
definitely file purchase protection. The phone stopped working.

Offline Jkhein

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2010
  • Posts: 4531
  • Total likes: 13
  • DansDeals.com Hat Tips 4
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1189 on: September 04, 2014, 10:10:53 AM »
Admittedly, I only searched for a minute before posting. If you close the CC that bought the item, can you still get return protection?
yes, as long as you still have any other amex card open with them.

Offline chossid

  • Dansdeals Gold Elite
  • ***
  • Join Date: Sep 2014
  • Posts: 113
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: United States
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1190 on: September 16, 2014, 05:12:59 PM »
curious, do they actually ask the store to take the return after 30 days?
or they just credit me without even asking the store?

Offline sky121

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 11381
  • Total likes: 123
  • DansDeals.com Hat Tips 12
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1191 on: September 16, 2014, 05:14:29 PM »
curious, do they actually ask the store to take the return after 30 days?
or they just credit me without even asking the store?

They don't ask the store to take it back, but they do (sometimes) check if the store actually takes returns after 30 days.
"Not all who wander are lost"

Offline @Yehuda

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Oct 2013
  • Posts: 9715
  • Total likes: 134
  • DansDeals.com Hat Tips 5
  • Gender: Male
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1192 on: September 16, 2014, 05:25:49 PM »
yes, as long as you still have any other amex card open with them.
Wow, just saw this now - thanks for the reply!

Offline chossid

  • Dansdeals Gold Elite
  • ***
  • Join Date: Sep 2014
  • Posts: 113
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: United States
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1193 on: September 16, 2014, 05:38:46 PM »
They don't ask the store to take it back, but they do (sometimes) check if the store actually takes returns after 30 days.
Thanks, quick question. The item was hardly used, can i still try returning?

Offline Moshe123

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Sep 2012
  • Posts: 4671
  • Total likes: 94
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Spring Valley
  • Programs: Lost
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1194 on: September 16, 2014, 06:06:43 PM »
$86 shoes. Didn't request it back.

Offline coralsnake

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 4511
  • Total likes: 134
  • DansDeals.com Hat Tips 9
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1195 on: September 17, 2014, 07:44:29 AM »
I returned an air conditioner and they didnt ask for it back (shocker).

"Here at DansDeals we donít do buses." -Dan

Offline efflpetzel

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2012
  • Posts: 2376
  • Total likes: 28
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1196 on: September 17, 2014, 10:29:11 AM »
I returned an air conditioner and they didnt ask for it back (shocker).
how much was that for?

Offline coralsnake

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 4511
  • Total likes: 134
  • DansDeals.com Hat Tips 9
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1197 on: September 17, 2014, 10:33:28 AM »
how much was that for?
Walmarts cheapest.
Maybe 115 after tax.
Amex even called me to say that they spoke with Walmart and within 90 days, theyll take it back.
I proceeded to tell them that I went to 2 Walmarts and they wont take it back without the box (I also had written this on the initial form).
Had the credit the following day.
"Here at DansDeals we donít do buses." -Dan

Online TimT

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 17691
  • Total likes: 786
  • DansDeals.com Hat Tips 3
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1198 on: September 17, 2014, 10:35:54 AM »
Walmarts cheapest.
Maybe 115 after tax.
Amex even called me to say that they spoke with Walmart and within 90 days, theyll take it back.
I proceeded to tell them that I went to 2 Walmarts and they wont take it back without the box (I also had written this on the initial form).
Had the credit the following day.
$115 they don't usually ask for it back.

Offline chossid

  • Dansdeals Gold Elite
  • ***
  • Join Date: Sep 2014
  • Posts: 113
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: United States
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1199 on: September 17, 2014, 01:00:55 PM »
$70 pants, didnt request it back,  :) :)