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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158369 times)

Offline doodley

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1200 on: September 17, 2014, 02:45:33 PM »
iPad! $296.10 screen cracked. I could keep it

Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1201 on: September 17, 2014, 03:07:49 PM »
iPad! $296.10 screen cracked. I could keep it

Can't file return protection on a broken item. 
"Not all who wander are lost"

Offline doodley

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1202 on: September 17, 2014, 07:32:32 PM »
Can't file return protection on a broken item.
my bad.  Purchase protection

Offline nobiggy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1203 on: September 17, 2014, 08:05:59 PM »
$70 shoes I had to return it.
However they reimbursed all shipping fees.

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1204 on: September 27, 2014, 11:49:11 PM »
$70 shoes I had to return it.
However they reimbursed all shipping fees.
how did you get them to do that?

Offline nobiggy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1205 on: September 27, 2014, 11:49:47 PM »
That's part of their terms

Offline steeeveknowsbest

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1206 on: September 28, 2014, 01:04:53 AM »
That's part of their terms
What card? On my platinum card returns they offered to pay all shipping costs, i don't think they paid on my SPG but i could be wrong...

Offline cholent

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1207 on: September 28, 2014, 01:54:14 PM »
Just filed return protection for some tops I bought for the kids. They asked for a receipt. Store is from the stone ages, the receipt lists charges but doesn't name items. Anyone ever had anything like this? Will they give me a hard time? I've never even been asked for a receipt before...
Don't ask stupid questions and you won't get stupid answers

Offline nobiggy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1208 on: September 28, 2014, 03:30:46 PM »
What card? On my platinum card returns they offered to pay all shipping costs, i don't think they paid on my SPG but i could be wrong...

SPG

Offline beeweegee

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1209 on: September 29, 2014, 02:32:02 PM »
$60 electric shaver, didn't ask for it back.

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1210 on: September 29, 2014, 09:25:06 PM »
I received a letter saying my claim was closed. Also saying:

no legal action maybe brought to recover again this plan within 60 days after the initial written proof of loss has been received by the company. No such action may be brought after 3 years from the time written proof of loss is required to be given. If a time limit of this plan is less than allowed by the laws of the state where you live, the limit is extended to meet the minimum time allowed by such law.

Online TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1211 on: September 29, 2014, 09:29:19 PM »
I received a letter saying my claim was closed. Also saying:

no legal action maybe brought to recover again this plan within 60 days after the initial written proof of loss has been received by the company. No such action may be brought after 3 years from the time written proof of loss is required to be given. If a time limit of this plan is less than allowed by the laws of the state where you live, the limit is extended to meet the minimum time allowed by such law.
Did you get refunded ?

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1212 on: September 29, 2014, 10:34:04 PM »
Did you get refunded ?
yes. But it included that statement. I never had that before.

Offline cholent

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1213 on: September 29, 2014, 10:35:12 PM »
yes. But it included that statement. I never had that before.

I had that statement on my last refunded claim as well. Doesn't bother me, as long as I got my money back!
Don't ask stupid questions and you won't get stupid answers

Offline shaulyaakov

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1214 on: September 30, 2014, 05:36:35 PM »
Pair of Banana Republic pants. $59. No receipt nor item requested.

Online sguitarist18

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1215 on: October 05, 2014, 09:53:45 PM »
That's part of their terms

On the return protection link, they seem to say that YOU are responsible for shipping costs. (under the FAQ)

Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1216 on: October 19, 2014, 01:21:23 AM »
Just got message they want pics & receipt for 55$ uggs slippers that I flied claim for. Any1 ever had? Why do they want pic?

Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1217 on: October 19, 2014, 01:23:13 AM »
Just got message they want pics & receipt for 55$ uggs slippers that I flied claim for. Any1 ever had? Why do they want pic?
Make sure they're in New condition?
"Not all who wander are lost"

Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1218 on: October 20, 2014, 12:54:03 AM »
Make sure they're in New condition?
They are, just wondering why I got this now when I never had this before

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1219 on: October 20, 2014, 10:58:44 AM »
Just got message they want pics & receipt for 55$ uggs slippers that I flied claim for. Any1 ever had? Why do they want pic?
Interesting. Never heard of that...