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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158379 times)

Offline Menachem613

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1320 on: December 03, 2014, 09:51:59 AM »

As you expected, I received an email on Thanksgiving to send in receipt. Faxed the invoice over on Friday and the person on the phone said I should hear about a decision in12 days or less. Hanging tight.

They recently have been going past 12 business days.

Offline A3

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1321 on: December 03, 2014, 10:06:24 AM »
I put it in a claim on Sunday night.
A small claim for $12.9*.
My Monday morning I have $12.98 credited back to my account.

Offline gleung

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1322 on: December 03, 2014, 11:48:11 AM »
I put it in a claim on Sunday night.
A small claim for $12.9*.
My Monday morning I have $12.98 credited back to my account.

dang i envy you haha. still nothing from amex yet. im just impatient :P

Offline snapit

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1323 on: December 03, 2014, 11:54:37 AM »
$52 claim, refunded same day, no mention of having to send in the product

Offline coralsnake

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1324 on: December 03, 2014, 01:31:43 PM »
dang i envy you haha. still nothing from amex yet. im just impatient :P
Put in a $13 claim and you'll likely see similar results.
"Here at DansDeals we don’t do buses." -Dan

Offline MeirS

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1325 on: December 03, 2014, 03:25:30 PM »
They recently have been going past 12 business days.
Data point: I made a claim for a $216 item. I called after 12 business days and they told me that they're behind. After 14 days I got the refund without having to send in the item.

Offline theduke

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1326 on: December 03, 2014, 05:32:18 PM »
I returned something for 232 and it did take longer to process but they didn't make me send it back. It's great since many Jewish stores have terrible return policies.

Offline gleung

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1327 on: December 03, 2014, 07:21:53 PM »
I returned something for 232 and it did take longer to process but they didn't make me send it back. It's great since many Jewish stores have terrible return policies.

how long was the process? just sent in receipt?

Offline Yehuda25

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1328 on: December 03, 2014, 07:32:26 PM »
Just bought a laptop for $520 with no returns, If they don't take it back and amex asks for it back (I know that they only cover $300) Then what happens? Am I out $220?
“To avoid criticism say nothing, do nothing, be nothing.”


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Offline gleung

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1329 on: December 03, 2014, 07:37:53 PM »
Just bought a laptop for $520 with no returns, If they don't take it back and amex asks for it back (I know that they only cover $300) Then what happens? Am I out $220?

yes. max they would reimburse is $300

Offline Yehuda25

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1330 on: December 03, 2014, 07:48:16 PM »
yes. max they would reimburse is $300
And take the laptop?
“To avoid criticism say nothing, do nothing, be nothing.”


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Offline gleung

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1331 on: December 03, 2014, 07:49:48 PM »
And take the laptop?

YMMV. from what i read, it seems most ppl were able to keep the item.

Offline Yehuda25

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1332 on: December 03, 2014, 08:04:47 PM »
YMMV. from what i read, it seems most ppl were able to keep the item.
Ouch, I would rather not swallow $200. Is there an option to just keep it after filing the claim and just keep the item.
“To avoid criticism say nothing, do nothing, be nothing.”


― Aristotle

Offline Ergel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1333 on: December 03, 2014, 08:09:37 PM »
No one will force you to send it in (AYLOR about making a claim with no intention to send it in)
Life isn't about checking the boxes. Nobody cares.

Offline gleung

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1334 on: December 03, 2014, 08:25:38 PM »
Ouch, I would rather not swallow $200. Is there an option to just keep it after filing the claim and just keep the item.

no such thing. depends on your luck, you might be able to keep it

Offline theduke

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1335 on: December 03, 2014, 08:37:43 PM »
how long was the process? just sent in receipt?
Don't remember exactly but it was the full amount of time they say it would take. Prob a 10 days or so. Any time I did it for a small amount I.e.$20 It would post the next day

Offline Jimmerly tibz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1336 on: December 04, 2014, 05:22:39 PM »
I'm just amazed at the posts I'm reading: some people saying they use this dozens of times per year with impunity and other people claiming on things like BBQ grills and treadmills and keeping them. I'm mean, come on, are you really gifting that treadmill to Goodwill after they let you keep it?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1337 on: December 04, 2014, 05:27:39 PM »
I'm just amazed at the posts I'm reading: some people saying they use this dozens of times per year with impunity and other people claiming on things like BBQ grills and treadmills and keeping them. I'm mean, come on, are you really gifting that treadmill to Goodwill after they let you keep it?
If Amex does not request the item sent back then is one not allowed to keep it?
READ THE DARN WIKI!!!!

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Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1338 on: December 04, 2014, 08:22:51 PM »
I'm just amazed at the posts I'm reading: some people saying they use this dozens of times per year with impunity and other people claiming on things like BBQ grills and treadmills and keeping them. I'm mean, come on, are you really gifting that treadmill to Goodwill after they let you keep it?
Do you insist that they take it back ?

Offline Ergel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1339 on: December 04, 2014, 09:45:04 PM »
If Amex does not request the item sent back then is one not allowed to keep it?
Do you insist that they take it back ?
Stop playing dumb
Life isn't about checking the boxes. Nobody cares.