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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 521895 times)

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1395 on: January 22, 2015, 03:52:14 PM »
I opened a claim for a textbook ($150) on 1/12, they requested a receipt on 1/13, I got confirmation they received the receipt on 1/15. Haven't heard anything since. Is this normal or should I call?
They've been very slow the last 2 months. My claim from 12.17 took 4 weeks to process.
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1396 on: January 22, 2015, 03:55:00 PM »
Thanks! Has that been everyone else's experience? I just don't want to find myself in a situation where they ask for the phone back (even though they already closed the claim and paid me) and I no longer have the phone.
They won't ask for it. You can even call them and ask if your can chuck it. I once had to file a lost claim on a Platinum card. They have me the money and then I found it. I didn't need it anymore so I called them and they said I should just return it to the store or keep it. They didn't want it back.
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Offline dealsboy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1397 on: January 26, 2015, 03:22:29 AM »
I've used the return protection benefit once or twice before. Amex just gave me my money back and didn't ask for receipts/ documentation or the item back - they were under $100. This time, I submitted a claim for over $200 and they asked me to send them an itemized receipt. However, they also said in the pdf that once my claimed was approved they would send me a bar code and instructions on how to send them the purchased item within 30 days.

Is this last part -the mention of the bar code / sending back the item before even approving my claim - normal? Do they always say this when they request receipts or only when they're going to ask for the item back? Has everyone that has had to return an item received this email before their claim was even approved? Has anyone received this email and then had Amex not actually ask for the item back?

Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1398 on: January 26, 2015, 05:21:30 AM »

I've used the return protection benefit once or twice before. Amex just gave me my money back and didn't ask for receipts/ documentation or the item back - they were under $100. This time, I submitted a claim for over $200 and they asked me to send them an itemized receipt. However, they also said in the pdf that once my claimed was approved they would send me a bar code and instructions on how to send them the purchased item within 30 days.

Is this last part -the mention of the bar code / sending back the item before even approving my claim - normal? Do they always say this when they request receipts or only when they're going to ask for the item back? Has everyone that has had to return an item received this email before their claim was even approved? Has anyone received this email and then had Amex not actually ask for the item back?

Normal and they still may not ask for it back. Although I'm not sure why you all are so much if it's something you're trying to return anyway.

Offline sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1399 on: January 26, 2015, 07:20:25 AM »
I've used the return protection benefit once or twice before. Amex just gave me my money back and didn't ask for receipts/ documentation or the item back - they were under $100. This time, I submitted a claim for over $200 and they asked me to send them an itemized receipt. However, they also said in the pdf that once my claimed was approved they would send me a bar code and instructions on how to send them the purchased item within 30 days.

Is this last part -the mention of the bar code / sending back the item before even approving my claim - normal? Do they always say this when they request receipts or only when they're going to ask for the item back? Has everyone that has had to return an item received this email before their claim was even approved? Has anyone received this email and then had Amex not actually ask for the item back?
Ive gotten that in the  past and did not have to return the item in the end.

Offline dealsboy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1400 on: January 26, 2015, 12:41:09 PM »
Ive gotten that in the  past and did not have to return the item in the end.

Thanks.

Do you guys know if faxing in the order details page from Amazon is enough, or do I need to fax in the actual invoice from Amazon?

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1401 on: January 26, 2015, 08:23:50 PM »
Ive gotten that in the  past and did not have to return the item in the end.
I just bought a final sale item from Toms for $127. They told me the same this. They told me to fax them receipt and then I need to pay return shipping to Amex! Is this normal?

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1402 on: January 26, 2015, 08:26:09 PM »

I just bought a final sale item from Toms for $127. They told me the same this. They told me to fax them receipt and then I need to pay return shipping to Amex! Is this normal?

Did the pdf in their say you had to pay for return shipping? Have they closed your claim and refunded you the money?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1403 on: January 26, 2015, 08:28:08 PM »
Thanks.

Do you guys know if faxing in the order details page from Amazon is enough, or do I need to fax in the actual invoice from Amazon?
Go to the order page from amazon and print the invoice and fax that in.
I just bought a final sale item from Toms for $127. They told me the same this. They told me to fax them receipt and then I need to pay return shipping to Amex! Is this normal?
Ive gotten that in the  past and did not have to return the item in the end.
Normal and they still may not ask for it back. Although I'm not sure why you all are so much if it's something you're trying to return anyway.
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Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1404 on: January 26, 2015, 08:28:33 PM »
Did the pdf in their say you had to pay for return shipping? Have they closed your claim and refunded you the money?
They didn't send me the pdf yet. They didn't close the claim yet and no refund. I just called them a min ago.

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1405 on: January 26, 2015, 08:43:39 PM »
Should I huca?

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1406 on: January 27, 2015, 07:55:58 PM »
Did the pdf in their say you had to pay for return shipping? Have they closed your claim and refunded you the money?
The problem is they want the receipt. I lied to them and told them I purchased 1 shoe when I indeed I purchased 3 shoes. Should I call them and  change the claim? Can I close this claim and open a new claim? I really need advice! Thanks! Really appreciate it!

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1407 on: January 27, 2015, 08:28:07 PM »

The problem is they want the receipt. I lied to them and told them I purchased 1 shoe when I indeed I purchased 3 shoes. Should I call them and  change the claim? Can I close this claim and open a new claim? I really need advice! Thanks! Really appreciate it!

So you told them the cost of a single pair of shoes was actually the combined cost of three pairs?...

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1408 on: January 27, 2015, 08:29:38 PM »
The cost of 3 pairs was $127, but I told them I purchased 1 shoe for $127

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1409 on: January 27, 2015, 08:37:58 PM »

The cost of 3 pairs was $127, but I told them I purchased 1 shoe for $127

So... exactly what I said. Committing fraud like that is not a good idea.