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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 476702 times)

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1410 on: January 27, 2015, 08:38:30 PM »
Yup. Is there any way to fix this?

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1411 on: January 27, 2015, 09:20:09 PM »
So... exactly what I said. Committing fraud like that is not a good idea.
Correct. Is there any way to fix the damage?

Offline dans fan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1412 on: January 27, 2015, 09:47:37 PM »
Yup. Is there any way to fix this?
Correct. Is there any way to fix the damage?
start by not reposting the same comment, then be mekabel that you will never lie to steal again repeat it 40 times aloud promise to give money to kupat ha"ir (and try to be truthfull this time) then do 573 dunks in a mikva, put on a gartel, then call them and ask to adjust the amount of your claim

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1413 on: January 27, 2015, 09:56:12 PM »
Sorry. Couldn't figure out how to delete. I'm trying to return all 3 pairs. How's adjusting the claim going to help?

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1414 on: January 27, 2015, 09:58:38 PM »
start by not reposting the same comment, then be mekabel that you will never lie to steal again repeat it 40 times aloud promise to give money to kupat ha"ir (and try to be truthfull this time) then do 573 dunks in a mikva, put on a gartel, then call them and ask to adjust the amount of your claim
Why 573? I would think 129... or 129 x 3...
Workflowy. You won't know what you're missing until you try it.

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1415 on: January 27, 2015, 10:19:59 PM »
start by not reposting the same comment, then be mekabel that you will never lie to steal again repeat it 40 times aloud promise to give money to kupat ha"ir (and try to be truthfull this time) then do 573 dunks in a mikva, put on a gartel, then call them and ask to adjust the amount of your claim
In all seriousness, should I call and say I forgot some details that I would like to add on?
Why 573? I would think 129... or 129 x 3...

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1416 on: January 27, 2015, 10:20:56 PM »
In all seriousness, should I call and say I forgot some details that I would like to add on?
How will you explain that you gave them misinformation?
Workflowy. You won't know what you're missing until you try it.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1417 on: January 27, 2015, 11:12:17 PM »
Were they all the same type of shoe? If so you can say you thought you only need to do 1. Regardless I think calling and saying you made a mistake and its the first time you filed a claim (if it is) and you want to adjust it.
Next time be honest. Also 37 Hail Mary's will help.
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Offline dans fan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1418 on: January 28, 2015, 12:47:43 AM »
Sorry. Couldn't figure out how to delete. I'm trying to return all 3 pairs. How's adjusting the claim going to help?
now i am mixed up. i thought you bought each pair for 43$ and you wanted to return one and said you paid 126, so you can either return all 3 for the 126 or adjust your claim to 43

Offline dans fan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1419 on: January 28, 2015, 12:49:28 AM »
I opened a claim for a textbook ($150) on 1/12, they requested a receipt on 1/13, I got confirmation they received the receipt on 1/15. Haven't heard anything since. Is this normal or should I call?
i started a claim 1/03 still not processed, any updates on your claim

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1420 on: January 28, 2015, 12:51:37 AM »
now i am mixed up. i thought you bought each pair for 43$ and you wanted to return one and said you paid 126, so you can either return all 3 for the 126 or adjust your claim to 43
Nope. All 3 were different prices. One was $62.

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1421 on: January 28, 2015, 12:53:04 AM »
Does Amex send an automated email letting you know they've received your Return Protection Claim documents (receipts)? Also, does the online status ever change from "Pending receipt of documents" to something like "Documents Received"?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1422 on: January 28, 2015, 12:54:13 AM »
Why 573? I would think 129... or 129 x 3...
it was a gematria 'tuf alef mem suf' is 501 plus 72 (4 * chai)
it is possible that 129 would work olso but 573 is almost guaranteed
« Last Edit: January 28, 2015, 12:59:45 AM by dans fan »

Offline dans fan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1423 on: January 28, 2015, 12:57:43 AM »
Nope. All 3 were different prices. One was $62.
well if you plan on sending all 3 i dont see any issue everything matches (you might need to clarify the "misunderstanding" ) if you only want to send back one the call to do adjust for the amount of the one you want to send back
Does Amex send an automated email letting you know they've received your Return Protection Claim documents (receipts)? Also, does the online status ever change from "Pending receipt of documents" to something like "Documents Received"?
most likely
very unlikely

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1424 on: January 28, 2015, 01:03:56 AM »

well if you plan on sending all 3 i dont see any issue everything matches (you might need to clarify the "misunderstanding" ) if you only want to send back one the call to do adjust for the amount of the one you want to send backmost likely
very unlikely

Does anyone have any experience with Return Protection claims where Amex asks for a receipt? In this case does Amex send out an email or let you know in any way that they've received your documents? Or is the only way of knowing, calling them up?