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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 475270 times)

Offline MeirS

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1440 on: January 28, 2015, 08:26:26 PM »
Data point: I filled a return protection claim for around $70 on 01/06 and got my refund 12 hours later.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1441 on: January 28, 2015, 08:31:28 PM »
I did my claim on 12/31/2014.  I still haven't heard anything.  The suspense is killing me!!  12 business day my a**!!
In my post, literally right above yours I said they are lagging Currently of the holidays and my claim took 4 weeks.
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1442 on: January 28, 2015, 08:32:19 PM »
i set up a return with a company but i saw they charge return shipping, do i need to canceled the return with that company or can i just contact amex?
Call amex and ask if rp is available die to shipping charges.
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1443 on: January 28, 2015, 08:33:21 PM »
Basically everything is.
Just don't do this on groceries ;)
Not cell phones or jewelry or fine art or consumables, etc. If they are prescription they might not be as I don't think custom items are IINM
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1444 on: January 28, 2015, 08:35:04 PM »
Let's hear some stories.
-So, what's the "best" / most expensive item you've used Return Protection on and gotten to keep?

-What's your best Purchase Protection story? (e.g. Amex refunded you the cost of the item, didn't ask for it back, and then you got it fixed/replace for cheap/free or sold it).
That's asking for trouble. This thread itself is dangerous enough without going into such detail
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Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1445 on: January 28, 2015, 08:44:33 PM »
Were they all the same type of shoe? If so you can say you thought you only need to do 1. Regardless I think calling and saying you made a mistake and its the first time you filed a claim (if it is) and you want to adjust it.
Next time be honest. Also 37 Hail Mary's will help.
Thanks for your help. I called them back and fixed the claim. They want the receipt faxed. Anyway other way to send it besides fax?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1446 on: January 28, 2015, 08:44:58 PM »
Thanks for your help. I called them back and fixed the claim. They want the receipt faxed. Anyway other way to send it besides fax?
Mail.
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Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1447 on: January 28, 2015, 09:04:06 PM »

Thanks for your help. I called them back and fixed the claim. They want the receipt faxed. Anyway other way to send it besides fax?

You can just use a free (or free trial) online faxing service. Google one.

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1448 on: January 28, 2015, 09:05:15 PM »

That's asking for trouble. This thread itself is dangerous enough without going into such detail

I see your point, but it's just stories of people getting lucky by Amex not asking for items back. No one needs to out themselves.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1449 on: January 28, 2015, 09:06:19 PM »
I see your point, but it's just stories of people getting lucky by Amex not asking for items back. No one needs to out themselves.
It's the fact that it would be aggregated in one place and calling attention to it
READ THE DARN WIKI!!!!

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Offline nobiggy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1450 on: January 28, 2015, 09:21:31 PM »
Not cell phones

I have made a claim before on a cell phone.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1451 on: January 28, 2015, 09:32:32 PM »
I have made a claim before on a cell phone.
Return protection?
READ THE DARN WIKI!!!!

Chuck Norris...
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Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1452 on: January 28, 2015, 09:48:47 PM »
Return protection?
Yup. Did this also last time. They refunded right away without receipt.

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1453 on: January 28, 2015, 09:49:29 PM »
Sorry. Misunderstanding

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1454 on: February 03, 2015, 02:07:08 AM »
Has anyone had any luck using Return Protection on a watch? Even though, it's supposedly not covered.