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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 475816 times)

Online sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1455 on: February 03, 2015, 05:57:06 AM »

Has anyone had any luck using Return Protection on a watch? Even though, it's supposedly not covered.
Ive never done it on a watch but I would try Bec I once had luck with something that was officially not covered. You have nothing to lose.

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1456 on: February 03, 2015, 10:46:51 PM »

Ive never done it on a watch but I would try Bec I once had luck with something that was officially not covered. You have nothing to lose.

I see, thanks. Mind telling me what type of item you had luck with?

Offline dsw193

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1457 on: February 06, 2015, 01:12:50 PM »
Thanks for your help. I called them back and fixed the claim. They want the receipt faxed. Anyway other way to send it besides fax?
http://myfax.com/free/

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1458 on: February 06, 2015, 01:13:57 PM »
Cool. Thanks

Offline geewitz71

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1459 on: February 07, 2015, 07:40:21 PM »
Yup. Did this also last time. They refunded right away without receipt.

I don't see cell phones mentioning in exclusions or limitations to Return Protection. Why anyone thinks cell phones excluded? Can someone provide a link if they find? I am seeing here..

https://www.americanexpress.com/us/content/card-benefits/return-protection/faq.html

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1460 on: February 08, 2015, 01:28:32 AM »
I don't see cell phones mentioning in exclusions or limitations to Return Protection. Why anyone thinks cell phones excluded? Can someone provide a link if they find? I am seeing here..

https://www.americanexpress.com/us/content/card-benefits/return-protection/faq.html
Gotta go legal not faq. http://www.americanexpress.com/us/content/card-benefits/return-protection-terms.html choose your card and read the terms.
Maybe not excluded. But only 300 per item
READ THE DARN WIKI!!!!

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Online sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1461 on: February 08, 2015, 01:46:11 AM »

I see, thanks. Mind telling me what type of item you had luck with?
It was actually an out of the USA purchase which is officially not covered but it worked for me. (It was under $100 which may have been why it worked)

Offline Jimmerly tibz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1462 on: February 12, 2015, 12:49:24 PM »
They are really dragging with processing these RPs. I thought XMAS processing would've been long done by now.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1463 on: February 12, 2015, 12:54:40 PM »
They are really dragging with processing these RPs. I thought XMAS processing would've been long done by now.
How long you up to now?
READ THE DARN WIKI!!!!

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Offline dans fan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1464 on: February 12, 2015, 01:40:33 PM »
They are really dragging with processing these RPs. I thought XMAS processing would've been long done by now.
its only 45 days after xmas, you have up to 90 for claim

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1465 on: February 12, 2015, 01:44:13 PM »

its only 45 days after xmas, you have up to 90 for claim

Really? I thought they had a 12 business day turnaround time. Or is that just for purchase protection?

Offline dans fan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1466 on: February 12, 2015, 03:44:35 PM »
Really? I thought they had a 12 business day turnaround time. Or is that just for purchase protection?
(12 biz day is not a guaranty). the op asked why they are backed up with xmas shopping so i said that there is 90 days to open claim and therefore they are backed up

Offline Jimmerly tibz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1467 on: February 12, 2015, 08:46:43 PM »
I hadn't thought about that. I guess that means that they'll be gummed up with XMAS returns until March.  :(

Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1468 on: February 15, 2015, 04:31:29 AM »
Basically everything is.
Just don't do this on groceries ;)
Not true!! I did return protection on glasses I bought that I didn't like. When they asked for reason merchant won't take it back I said because it the perscription was filled. I recieved a letter that my claim was denied because exclustion of custom made items- which rep told me would include perscription glasses

Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1469 on: February 15, 2015, 04:36:12 AM »
I filed a bunch before new yearns. First I had to wait 3 weeks for them to request receipts. Was huge pain to get a hold of. Now they want pics & statemenr showing charges as well- what a pain in the #%><<