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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 475541 times)

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1470 on: February 15, 2015, 04:53:28 AM »

I filed a bunch before new yearns. First I had to wait 3 weeks for them to request receipts. Was huge pain to get a hold of. Now they want pics & statemenr showing charges as well- what a pain in the #%><<

Wow, I've never heard of something like that. Could you provide more details like:
-How many claims did you files just before New Years?
-Dollar amount of claims.
-How many claims / dollar amount did you do the rest of 2014.
-What types of items are they?

This is for return protection, right, not purchase protection?

Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1471 on: February 15, 2015, 09:33:39 AM »
Wow, I've never heard of something like that. Could you provide more details like:
-How many claims did you files just before New Years?
-Dollar amount of claims.
-How many claims / dollar amount did you do the rest of 2014.
-What types of items are they?

This is for return protection, right, not purchase protection?
Return protection: everything under a 100$ from clothing & blanket throws & non-exspensive electronics. Think the price range was Btwn 26-80$

Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1472 on: February 15, 2015, 09:34:31 AM »
I made a total of Btwn 500-600$ of claims for 2014

Offline Emkay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1473 on: February 15, 2015, 09:38:48 AM »
I made a total of Btwn 500-600$ of claims for 2014
You average one claim a month,  I don't blame them

Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1474 on: February 15, 2015, 09:47:06 AM »
You average one claim a month,  I don't blame them
Umm how did you decide how many claims I made- 1 was for an iten for 300$.. Prob a total of 6 claims in total

Offline Emkay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1475 on: February 15, 2015, 09:50:17 AM »
Umm how did you decide how many claims I made- 1 was for an iten for 300$.. Prob a total of 6 claims in total
Umm, I think you should recheck your past posts,  do the math and then revise.

Return protection: everything under a 100$ from clothing & blanket throws & non-exspensive electronics. Think the price range was Btwn 26-80$

I made a total of Btwn 500-600$ of claims for 2014

Offline A3

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1476 on: February 15, 2015, 10:05:23 AM »
Wheather true or not. To complain that it is a pain in the ass. Is just wrong. We all know it is something that can be asked for at any moment. We have all went through it.

Offline Emkay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1477 on: February 15, 2015, 10:40:27 AM »
Wheather true or not. To complain that it is a pain in the ass. Is just wrong. We all know it is something that can be asked for at any moment. We have all went through it.
+1
And they have a full right to

Offline IndGuy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1478 on: February 16, 2015, 12:53:50 PM »
Not true!! I did return protection on glasses I bought that I didn't like. When they asked for reason merchant won't take it back I said because it the perscription was filled. I recieved a letter that my claim was denied because exclustion of custom made items- which rep told me would include perscription glasses

In that case, just wondering if they would at least cover the price for the frames as it is only the lenses that are custom made.

Offline bubble347

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1479 on: February 16, 2015, 01:09:00 PM »
I just had Amex deny a return claim on the grounds that the entire purchase must be made on Amex card whereas I used a $20 PayPal credit towards a part of the purchase. Has anyone had this happen to them? Are there any workarounds?
Watch this inspiring video.

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1480 on: February 16, 2015, 01:37:59 PM »
I just had Amex deny a return claim on the grounds that the entire purchase must be made on Amex card whereas I used a $20 PayPal credit towards a part of the purchase. Has anyone had this happen to them? Are there any workarounds?
When you filed the claim you put the amount of the item or how much you put on the Amex ?

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1481 on: February 16, 2015, 01:53:12 PM »
I just had Amex deny a return claim on the grounds that the entire purchase must be made on Amex card whereas I used a $20 PayPal credit towards a part of the purchase. Has anyone had this happen to them? Are there any workarounds?

Quote
Purchases must be made in the 50 United States of America, the District of Columbia, Puerto Rico or the U.S. Virgin Islands and charged in full on your eligible Card.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline bubble347

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1482 on: February 16, 2015, 02:27:47 PM »
When you filed the claim you put the amount of the item or how much you put on the Amex ?
The item
Watch this inspiring video.

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1483 on: February 16, 2015, 02:41:19 PM »
The item
They must've seen the price discrepancy.

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1484 on: February 19, 2015, 06:29:44 PM »
Has anyone successfully used return protection with a watch or smart watch? Price, did they make you return it?