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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 482807 times)

Offline Ergel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1545 on: March 16, 2015, 10:09:40 AM »
Stuff over the years, nothing recently.
Don't think I've ever actually shipped anything back. You got on all of your cards? only one card?
Life isn't about checking the boxes. Nobody cares.

Offline A3

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1546 on: March 16, 2015, 06:49:37 PM »
Wife and I both got letters for $50.95 statement credits for "reimbursement of shipping costs"

Figured I'd open this thread and see a bunch of posts on it.
Just got one for my wife.
4 years ago she shipped back a dress. It costed us ~$5 shipping. We got a check for $50.95

I never had to ship anything back from my account.

Offline A3

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1547 on: March 16, 2015, 06:50:25 PM »
Certain items or thresholds are automatically   closed. When they request receipts it takes longer. I thought they cover shipping charges with prepaid labels?

It could be now they do.
A few years ago they didnt. It was clearly written in the T&C that we had to ship it back at our own cost.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1548 on: March 16, 2015, 07:35:06 PM »
It could be now they do.
A few years ago they didnt. It was clearly written in the T&C that we had to ship it back at our own cost.
Must be. Terms now say
Quote
Once your request has been reviewed and deemed eligible, you may be instructed to send the item to us within 30 days for further evaluation. Please keep a record of your shipping receipt, as you will need to provide proof of shipping in the event that your eligible item is not received. If you are required to send the purchased item to us, we will reimburse you for the shipping cost.
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Offline lemanhashem

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1549 on: March 17, 2015, 02:47:22 AM »
i dont know if this question was asked does authorized users count as separate accounts?

Offline shmooz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1550 on: March 17, 2015, 11:25:33 AM »
50.95 check arrived

Offline Dr Moose

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1551 on: March 17, 2015, 05:51:38 PM »
http://www.doctorofcredit.com/filed-a-purchase-protection-or-return-protection-claim-with-american-express-youll-receive-50-95/

those who received a check, did you send in the item? or you got a check even though there were no shipping charges
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Online mb1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1552 on: March 17, 2015, 11:17:03 PM »
Received the $50.95 credit on 3/2.

Just read the letter explaining it today.

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1553 on: March 18, 2015, 12:56:17 AM »

http://www.doctorofcredit.com/filed-a-purchase-protection-or-return-protection-claim-with-american-express-youll-receive-50-95/

those who received a check, did you send in the item? or you got a check even though there were no shipping charges

Would love to know. I've never had to send anything back, but wouldn't mind a free $50.95.

Also, did you guys receive a paper check or a statement credit?
Did anyone get the $50 for submitting a Purchase protection claim (not return protection?

Are you guys getting $50.95 for each claim? During which period?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1554 on: March 18, 2015, 02:19:17 PM »
Would love to know. I've never had to send anything back, but wouldn't mind a free $50.95.

Also, did you guys receive a paper check or a statement credit?
Did anyone get the $50 for submitting a Purchase protection claim (not return protection?

Are you guys getting $50.95 for each claim? During which period?
The language on the letter sounds like $50.95 per claim.

Offline eli1571

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1555 on: March 18, 2015, 02:27:04 PM »
i got the credit as well, chatted with amex today, the rep said its got something to do with hurricane sandy. and i might get it on more cards.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1556 on: March 18, 2015, 03:00:43 PM »
i dont know if this question was asked does authorized users count as separate accounts?
no.
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Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1557 on: March 18, 2015, 03:22:51 PM »

i got the credit as well, chatted with amex today, the rep said its got something to do with hurricane sandy. and i might get it on more cards.

Interesting. Did you ever have to send anything back? What type of claims did you submit to Amex? Katrina related claims?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1558 on: March 18, 2015, 03:30:17 PM »
Interesting. Did you ever have to send anything back? What type of claims did you submit to Amex? Katrina related claims?
i got the credit as well, chatted with amex today, the rep said its got something to do with hurricane sandy. and i might get it on more cards.
Regardless, the answer would be no, as Dan does not live in an area impacted by those hurricanes
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Offline eli1571

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1559 on: March 18, 2015, 07:35:56 PM »
Interesting. Did you ever have to send anything back? What type of claims did you submit to Amex? Katrina related claims?
don't remember on which card I have made a claim, but certainly nothing with sandy katrina etc