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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of Whatís Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 685097 times)

Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1580 on: March 23, 2015, 09:01:16 PM »
http://www.dansdeals.com/archives/61317

10% more than the DL glitch.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline coralsnake

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Offline bubbles

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Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1584 on: March 24, 2015, 03:40:25 AM »
Has anyone used return protection on furniture? Chairs for example?

Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1585 on: March 24, 2015, 08:49:54 PM »
Anybody have any luck with return protection for a watch ?
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Offline TBD

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1586 on: March 27, 2015, 12:59:11 AM »
Nobody else with $50.95 credit letters  :o
got one 50.95 as a check and one as a credit card statement credit. never had to send anything in to amex. only to citi or chase

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1587 on: March 27, 2015, 02:08:32 AM »

got one 50.95 as a check and one as a credit card statement credit. never had to send anything in to amex. only to citi or chase

Interesting. When are your oldest / newest claims from? Did you get an explanation (email / letter) for each $50.95?

Offline TBD

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1588 on: March 27, 2015, 02:12:11 AM »
Interesting. When are your oldest / newest claims from? Did you get an explanation (email / letter) for each $50.95?
a few claims a year
no details on the letter

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1589 on: March 27, 2015, 02:15:11 AM »

a few claims a year
no details on the letter

So you didn't get any letter / communication from Amex regarding the $50.95 they gave you?

Also, when are your oldest and newest claims from (approximate month / year)? Trying to figure out what period people are getting these credits for.

Offline Niftyone

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1590 on: March 28, 2015, 12:26:26 AM »
I got a $50.95 check for an account that was closed over a year ago. I had sent back an item in excess of $300.


Offline avrumy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1591 on: March 29, 2015, 12:48:18 AM »
I bought a computer 3.5 months ago with Amex business plat and coffee spilled on my keyboard. Is this covered by Amex? Thanks

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1592 on: March 29, 2015, 12:54:17 AM »

I bought a computer 3.5 months ago with Amex business plat and coffee spilled on my keyboard. Is this covered by Amex? Thanks

Nope. You only have a 90-day window I believe.

Offline MeirS

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1593 on: March 29, 2015, 12:57:14 AM »
I bought a computer 3.5 months ago with Amex business plat and coffee spilled on my keyboard. Is this covered by Amex? Thanks
Can't hurt to try. I think I once got credited for a claim 91 days after purchase.

Offline TBD

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1594 on: March 29, 2015, 01:03:17 AM »
I bought a computer 3.5 months ago with Amex business plat and coffee spilled on my keyboard. Is this covered by Amex? Thanks
YES!  after the 90 days window you still have approx 45 days to file a complaint so if it "happened" in the 90 days than you could file the claim even if its already 3.5 months from the purchase date

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1595 on: March 29, 2015, 01:40:46 AM »
So how is that a yes?

Offline TBD

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1596 on: March 29, 2015, 01:53:05 AM »
So how is that a yes?
because I and amex dont know when the coffee spilled he just wrote that he bought it 3.5 months ago but maybe it spiiled already 3 weeks ago so if thats the story he can file a claim and say that the laptop was damaged in the 90 days

Offline googwallet

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1597 on: March 29, 2015, 11:06:00 AM »
Can I close my amex card in the middle of a return protection claim? I still have other amex cards active.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1598 on: March 30, 2015, 12:40:03 AM »
Can I close my amex card in the middle of a return protection claim? I still have other amex cards active.
They say the card needs to be open to get the claim completed. Might work anyway but if it's a large claim I'd wait.
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Offline googwallet

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1599 on: March 30, 2015, 07:41:45 AM »
They say the card needs to be open to get the claim completed. Might work anyway but if it's a large claim I'd wait.
Thanks.