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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 482459 times)

Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1605 on: March 31, 2015, 11:38:40 AM »
submitted a claim for 2 dvd i bought and got denied because dvd are not covered ,any chance to get this overturned or shouldn't evan try?

No point in trying, dvds aren't covered. There's a list of exclusions.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1606 on: March 31, 2015, 01:50:20 PM »
Less then 24 hours and the claim has been closed and approved.

Awesome!  How much was it? You submit the second one yet?
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Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1607 on: March 31, 2015, 01:53:39 PM »
Awesome!  How much was it? You submit the second one yet?

Did not do a second one. When I asked about 2 I was just wondering about what people here tend to do. No 2nd item currently around that needs return protection. It was for $87 and was pleasantly surprised about the ease of it.
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Offline thebudgetdeals

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1608 on: March 31, 2015, 01:55:56 PM »
No point in trying, dvds aren't covered. There's a list of exclusions.
chase is covering DVD's just you would have to actual return it to them you dont have the benefit of amex to get the money without returning

Offline yoss6400

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1609 on: March 31, 2015, 10:59:37 PM »
chase is covering DVD's just you would have to actual return it to them you dont have the benefit of amex to get the money without returning

return to chase?
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Offline exasahi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1610 on: April 01, 2015, 04:11:38 AM »
I'm trying to churn a business platinum, and close it after a year.  If I have other amex cards, do the "purchase protection/returns/lost item" deals work for the greater account (i.e. across all cards), or do you have to keep the original card with which it was bought?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1611 on: April 01, 2015, 07:56:13 AM »


I'm trying to churn a business platinum, and close it after a year.  If I have other amex cards, do the "purchase protection/returns/lost item" deals work for the greater account (i.e. across all cards), or do you have to keep the original card with which it was bought?
I asked them and they said that one
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Offline Emkay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1612 on: April 01, 2015, 08:36:23 AM »
I asked them and they said that one
Which one?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1613 on: April 01, 2015, 08:48:49 AM »
Looks to me like, unless the company selling is going out of business, you can use this for clothing as well. Anyone do this before?
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1614 on: April 01, 2015, 09:01:05 AM »
Looks to me like, unless the company selling is going out of business, you can use this for clothing as well. Anyone do this before?
Ya, upthread couple guys did suits and shirts.
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1615 on: April 01, 2015, 09:01:19 AM »
READ THE DARN WIKI!!!!

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Offline thebudgetdeals

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1616 on: April 01, 2015, 02:23:36 PM »
return to chase?
their insurance service

Offline Yehuda25

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1617 on: April 01, 2015, 11:58:54 PM »
Anybody know if a paintball gun is eligible? (it does exclude firearms)
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Offline Emkay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1618 on: April 02, 2015, 03:08:01 AM »
Anybody know if a paintball gun is eligible? (it does exclude firearms)
No chance it's included under firearms

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1619 on: April 02, 2015, 06:32:11 AM »
Anybody know if a paintball gun is eligible? (it does exclude firearms)
Probably considered a toy, but who knows... . Did you read the wiki?
READ THE DARN WIKI!!!!

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