Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 490469 times)

Offline SPGDUDE

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2012
  • Posts: 1128
  • Total likes: 30
  • DansDeals.com Hat Tips 11
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1665 on: April 25, 2015, 09:35:42 PM »
How much was the most costly item that amex let you keep?

Offline Chdayshc

  • Dansdeals Gold Elite
  • ***
  • Join Date: May 2013
  • Posts: 174
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Good Old USA
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1666 on: April 26, 2015, 01:42:03 AM »
$2300

Online TimT

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 17854
  • Total likes: 909
  • DansDeals.com Hat Tips 3
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1667 on: April 26, 2015, 01:50:48 AM »

Offline Chdayshc

  • Dansdeals Gold Elite
  • ***
  • Join Date: May 2013
  • Posts: 174
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Good Old USA
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1668 on: April 26, 2015, 01:51:58 AM »
Can't recall. Maybe 18 months?

Offline keemster26

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 2288
  • Total likes: 26
  • DansDeals.com Hat Tips 5
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1669 on: April 26, 2015, 01:54:33 AM »
$2300
What was the item? What happened to it.

Offline Chdayshc

  • Dansdeals Gold Elite
  • ***
  • Join Date: May 2013
  • Posts: 174
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Good Old USA
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1670 on: April 26, 2015, 01:55:05 AM »
Prefer not to share item. But it got damaged beyond repair

Offline pixi

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 1968
  • Total likes: 13
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1671 on: April 28, 2015, 08:35:34 AM »
I opened a case,  item was $118 I got a credit about 30 days after opening the case but I did not have to send back the item.
money doesn't talk......      it SCREAMS !

Offline benjie1305

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2013
  • Posts: 6144
  • Total likes: 11
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Location: NY Area
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1672 on: April 28, 2015, 09:04:30 AM »
I opened a case,  item was $118 I got a credit about 30 days after opening the case but I did not have to send back the item.

Congrats. What type of item was it and where was it originally purchased?
Work hard, Play harder!

Offline pixi

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 1968
  • Total likes: 13
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1673 on: April 28, 2015, 09:36:33 AM »
Congrats. What type of item was it and where was it originally purchased?
It was a cell phone bought on eBay!
money doesn't talk......      it SCREAMS !

Offline Jimmerly tibz

  • DansDeals Copper Elite
  • *
  • Join Date: Oct 2014
  • Posts: 12
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1674 on: April 28, 2015, 10:06:17 AM »
I thought cell phones were not covered under RP. Did you buy from an individual or merchant?

I was actually thinking about buying an "old new" musical instrument (what they sometimes call "deadstock"; old stock but new terms of condition) from ebay but it is sold through an individual not recognized company. The seller, not wanting to sully the "new" condition definition of course has not tried playing the instrument and the return period is like 3 days. So I was wondering if AMEX would of help here in case I got a lemon. Anybody have experience with this unique situation?

Offline pixi

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 1968
  • Total likes: 13
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1675 on: April 28, 2015, 10:14:28 AM »
I thought cell phones were not covered under RP. Did you buy from an individual or merchant?

I was actually thinking about buying an "old new" musical instrument (what they sometimes call "deadstock"; old stock but new terms of condition) from ebay but it is sold through an individual not recognized company. The seller, not wanting to sully the "new" condition definition of course has not tried playing the instrument and the return period is like 3 days. So I was wondering if AMEX would of help here in case I got a lemon. Anybody have experience with this unique situation?
Why shouldn't cellphones be covered?  I bought it from a individual person
money doesn't talk......      it SCREAMS !

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7223
  • Total likes: 108
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1676 on: April 28, 2015, 12:03:27 PM »
I thought cell phones were not covered under RP. Did you buy from an individual or merchant?
.
How bout you read the terms?  Cell Phones are not excluded.
I was actually thinking about buying an "old new" musical instrument (what they sometimes call "deadstock"; old stock but new terms of condition) from ebay but it is sold through an individual not recognized company. The seller, not wanting to sully the "new" condition definition of course has not tried playing the instrument and the return period is like 3 days. So I was wondering if AMEX would of help here in case I got a lemon. Anybody have experience with this unique situation?
If the item is in brand new condition is should be covered.  How about instead of asking about your specifically unique situation you PUTPAC and actually ask them.  What is this ridiculous fear with picking up the phone
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline aryeh1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2011
  • Posts: 4168
  • Total likes: 7
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: DDF
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1677 on: April 28, 2015, 12:19:16 PM »
They asked for receipt for phone purchased on ebay. Its in brand new condition, however its listed as "slightly used", any chance of them taking it back?

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7223
  • Total likes: 108
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1678 on: April 28, 2015, 01:40:26 PM »
They asked for receipt for phone purchased on ebay. Its in brand new condition, however its listed as "slightly used", any chance of them taking it back?
Receipt doesn't show condition...
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline aryeh1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2011
  • Posts: 4168
  • Total likes: 7
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: DDF
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1679 on: April 28, 2015, 01:46:53 PM »
Receipt doesn't show condition...
It does as seller listed condition on title as "slightly used"
Will this matter?