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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 489655 times)

Online noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1680 on: April 28, 2015, 01:48:04 PM »
It does as seller listed condition on title as "slightly used"
Will this matter?
worth a shot i guess...
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Offline yitrap

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1681 on: April 29, 2015, 06:06:11 AM »
500 gig hard drive from a store in Israel, 67$.

General consensus is if case is closed and there was no mention of returning the item I keep it correct?

Offline raphy781

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1682 on: April 29, 2015, 07:30:02 AM »
500 gig hard drive from a store in Israel, 67$.

General consensus is if case is closed and there was no mention of returning the item I keep it correct?
Yes.

Offline yitrap

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1683 on: April 29, 2015, 07:40:07 AM »
Side point, on the official terms and conditions it says only things purchased in the states but I have a chat record with a reference number saying it works for things purchased internationally 

Offline raphy781

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1684 on: April 29, 2015, 01:21:05 PM »
Side point, on the official terms and conditions it says only things purchased in the states but I have a chat record with a reference number saying it works for things purchased internationally
I've used it for things purchased internationally. Never had an issue.

Offline alt123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1685 on: April 29, 2015, 02:05:00 PM »
I applied for return protection on a $150 item a month ago and still no decision. They keep telling me to wait a few more days. Usually I get approved within 24 hours. Anyone had similar experience?

Online noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1686 on: April 30, 2015, 12:54:48 AM »
I applied for return protection on a $150 item a month ago and still no decision. They keep telling me to wait a few more days. Usually I get approved within 24 hours. Anyone had similar experience?
More than 60 or so takes ten days min to a month plus. Calling won't do anything. Au most call once every week and a half, but it will be what it is.
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Offline alt123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1687 on: April 30, 2015, 11:54:24 AM »
I applied for return protection on a $150 item a month ago and still no decision. They keep telling me to wait a few more days. Usually I get approved within 24 hours. Anyone had similar experience?
Amex just denied my claim since I paid $3 of $150 purchase with a Paypal credit balance. An Amex rep once told me they would cover whatever amount was put on the card. I'm gonna have to fight this one.

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1688 on: April 30, 2015, 11:59:21 AM »
Amex just denied my claim since I paid $3 of $150 purchase with a Paypal credit balance. An Amex rep once told me they would cover whatever amount was put on the card. I'm gonna have to fight this one.

When I google "Amex Return Protection" and go to the AMEX Website this is the first thing that pops up:

"Return Protection can refund you for eligible purchase(s) charged entirely on an eligible American Express® Card. Coverage is limited to 90 days from purchase, up to $300 per item and up to a maximum of $1,000 per Card Member account per calendar year. "
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Offline alt123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1689 on: April 30, 2015, 03:54:30 PM »
When I google "Amex Return Protection" and go to the AMEX Website this is the first thing that pops up:

"Return Protection can refund you for eligible purchase(s) charged entirely on an eligible American Express® Card. Coverage is limited to 90 days from purchase, up to $300 per item and up to a maximum of $1,000 per Card Member account per calendar year. "
Indeed. But I was glad to learn that the Purchase Protection benefit does not require the entire amount to be paid for with your Amex.

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1690 on: April 30, 2015, 05:10:23 PM »

Indeed. But I was glad to learn that the Purchase Protection benefit does not require the entire amount to be paid for with your Amex.

Really? How were you able to use the Purchase protection benefit without purchasing an entire item with your Amex? What percentage of it did you charge on it / what was the item/cost? Would love to know.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1691 on: April 30, 2015, 05:30:26 PM »
Amex will cover the entire amount charged to your card.

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1692 on: April 30, 2015, 05:32:25 PM »

Amex will cover the entire amount charged to your card.

Nice. What percentage of the cost did you charge on your Amex / how much did the item roughly cost?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1693 on: April 30, 2015, 05:40:11 PM »
I did not apply for purchase protection yet but 2 reps told me that as much is put on the card is covered.

Offline iceberg11

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1694 on: May 04, 2015, 02:59:45 PM »
i see some people are doing items larger than the $300 limit.  So what happens when your item is for example $500?  Do you send in the item and they give you $300?