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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 657473 times)

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1720 on: May 14, 2015, 07:28:15 PM »
This is a little OT, but iam dealing now with Chase about return protatction, its the biggest PITA i ever had with a compeny, not only do they request the item back (under $100) I have to pay shipping to TX , its about $30-$40 and they make u send all documents , and then some.                                            First they deneid it bcuz he says that they sew on eBay the he accepts returns, so i told tham that he dosnt if its open, so they said i have to send it proving that he dosnt takeopened items, so i told tham go on eBay & on the same plece where its says that he accepts returns it also says not if openad but NO I have to send it in. NEVER EVER USE CHASE for things you need RP-PP etc..
stop rant
They say chase sucka for this.
OT have you been taking spelling and grammar lessons from pixi?
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1721 on: May 14, 2015, 07:28:51 PM »
I put in a claim for $85.99 and only got back $55, is that normal? It was for a few items on same receipt.
Did you put in claim for each item within one claim? Need more details...
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Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1722 on: May 14, 2015, 07:29:39 PM »

They say chase sucka for this.
OT have you been taking spelling and grammar lessons from pixi?

English might not be their first language :).

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1723 on: May 14, 2015, 07:31:40 PM »
English might not be their first language :).
Sure. But there's no excuse for

that they sew on eBay

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Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1724 on: May 14, 2015, 07:51:43 PM »

on dans post in 2012 it says that even if you cancel a card you will still be able to make a claim if you have other open cards.

i closed my platinum card and submitted a claim - they denied it becausde the card is closed, but i have other open cards (spg etc).

in their policy it says
"d. A refund will not be paid
if, on the date we receive your Return Protection request any amount on your eligible Card
account is past due for one or more billing cycle(s) or your Card is canceled. "

so whats the deal. has the policy changed since Dan wrote the post? do i call back and say i have other cards open?

If it credit on a cancelled card a few weeks ago.

Offline Mendylab

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1725 on: May 14, 2015, 08:17:02 PM »
If it credit on a cancelled card a few weeks ago.

Please clarify

Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1726 on: May 14, 2015, 08:20:54 PM »

Please clarify

Sorry, typo. I got return protection credit a week or two ago on a card that was already cancelled.

Offline Mendylab

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1727 on: May 14, 2015, 08:26:12 PM »
Sorry, typo. I got return protection credit a week or two ago on a card that was already cancelled.

Meaning you made the claim before you closed it, and got the credit after it was already closed, or you le'chatchila made the claim after you closed the card?

Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1728 on: May 14, 2015, 08:26:40 PM »

Meaning you made the claim before you closed it, and got the credit after it was already closed, or you le'chatchila made the claim after you closed the card?
The latter.

Offline Mendylab

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Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1730 on: May 17, 2015, 03:03:23 PM »
I was thinking about the timeline for purchase protection. According to Amex's terms, you have 30 days to report your loss/incident. This would give this benefit a real-world coverage of 120 days of protection then, right?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1731 on: May 17, 2015, 03:12:08 PM »
I was thinking about the timeline for purchase protection. According to Amex's terms, you have 30 days to report your loss/incident. This would give this benefit a real-world coverage of 120 days of protection then, right?
No. Unless your lie and commit fraud
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Offline prsf

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1732 on: May 20, 2015, 10:39:52 PM »
Hi, if purchase was made on authorized card (which has different card #), who should file the claim? primary card holder or authorized user? Thanks!

Offline zlt123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1733 on: May 21, 2015, 02:21:50 AM »
Authorized user IME

Offline yitrap

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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1735 on: May 21, 2015, 06:26:14 AM »
+1

Authorized user IME
I always do it on primary. Again, why would you not call them and ask???
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Offline yitrap

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1736 on: May 21, 2015, 06:27:21 AM »

I always do it on primary. Again, why would you not call them and ask???
I'm sure primary can do it as well.

Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1737 on: May 21, 2015, 06:50:20 AM »
Just filed return protection for a nursing pump. The cost was $45 and I didn't have to return the item.
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Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1738 on: May 21, 2015, 08:50:02 AM »
I always do it on primary. Again, why would you not call them and ask???

+100
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1739 on: May 21, 2015, 08:52:39 AM »
Just filed return protection for a nursing pump. The cost was $45 and I didn't have to return the item.
What did you put down it was? Medical supplies are specifically excluded.
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