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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 467634 times)

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1755 on: May 29, 2015, 03:17:56 PM »
on a claim that's more than $300 will they give me some of the money?

Just bought a laptop for $520 with no returns, If they don't take it back and amex asks for it back (I know that they only cover $300) Then what happens? Am I out $220?

yes. max they would reimburse is $300
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Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1756 on: May 29, 2015, 03:18:05 PM »
on a claim that's more than $300 will they give me some of the money?
$300

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1757 on: May 29, 2015, 05:14:18 PM »
Did you tell them that or they called and found that out themselves?
they called the store themselves

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1758 on: May 29, 2015, 05:15:18 PM »
they called the store themselves
which store?
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Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1759 on: May 29, 2015, 05:17:02 PM »
Any thoughts on the practical limits of how many times we can use RP per year and what the potential downsides could be? I asked about this the other day, but my post seemed to get lost in the sea of new ones.

Offline mb1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1760 on: June 02, 2015, 06:11:05 PM »
Is it normal to get a phone call to review your claim?
Is it a new procedure or do they d it randomly?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1761 on: June 02, 2015, 06:25:16 PM »

Is it normal to get a phone call to review your claim?
Is it a new procedure or do they d it randomly?

What did they ask you?
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Offline raphy781

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1762 on: June 02, 2015, 06:31:51 PM »
Any thoughts on the practical limits of how many times we can use RP per year and what the potential downsides could be? I asked about this the other day, but my post seemed to get lost in the sea of new ones.
As long as you're being honest you should have no problems using it as necessary.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1763 on: June 02, 2015, 08:44:09 PM »
Is it normal to get a phone call to review your claim?
Is it a new procedure or do they d it randomly?
Happened a few times since september with larger claims. So far no issue.
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Offline mb1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1764 on: June 02, 2015, 08:44:43 PM »
What did they ask you?
Why do you want to return it?
Why can't I return to the merchant?
Is it new?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1765 on: June 02, 2015, 09:55:42 PM »
Why do you want to return it?
Why can't I return to the merchant?
Is it new?

All sound like pretty standard questions to me. Did they cause any issues?
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Offline mb1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1766 on: June 02, 2015, 11:10:18 PM »
All sound like pretty standard questions to me. Did they cause any issues?
It just seemed unusual to be called in the first place.
But,
Happened a few times since september with larger claims. So far no issue.

Offline philbenjoe

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1767 on: June 03, 2015, 06:06:13 PM »
is no return free shipping an excuse?
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Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1768 on: June 03, 2015, 07:49:28 PM »
is no return free shipping an excuse?

"... Items are eligible if they are in “like new” condition and if they cannot be returned to the merchant from which they were originally purchased. ..
« Last Edit: June 03, 2015, 10:07:24 PM by benjie1305 »
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1769 on: June 03, 2015, 09:52:56 PM »
is no return free shipping an excuse?
is no return free shipping an excuse?
To clarify, no, it is not an excuse.
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