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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1149527 times)

Offline Emkay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1740 on: May 21, 2015, 09:06:08 AM »
What did you put down it was? Medical supplies are specifically excluded.
Its not medical device.

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1741 on: May 21, 2015, 09:19:44 AM »
What did you put down it was? Medical supplies are specifically excluded.

The Affordable Care Act lists breast pumps under "women's preventive services."
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Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1742 on: May 21, 2015, 09:35:35 AM »

What did you put down it was? Medical supplies are specifically excluded.
I put in nursing pump. But....
Its not medical device.
The Affordable Care Act lists breast pumps under "women's preventive services."
Life is as good as you make it...

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1743 on: May 27, 2015, 03:55:45 AM »

I was just wondering about real world RP limits. Obviously we all know the official limits of $1000 / year per card and $300 per claim. However, do we have any data points on a certain dollar amount or number of claims per unit of time that "annoys" Amex? After a while, what can Amex realistically do if they think you're overusing this benefit?

Having you actually return the item doesn't seem like a huge deal since theoretically you should be willing to part with it - that's why you're using RP in the first place. I just don't want to piss Amex off and end up with closed cc accounts or something.

Offline loveddeals

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1744 on: May 27, 2015, 11:30:40 AM »
Sorry if it has been asked before:

Are the limits per account or AU have separate limits?

TIA.

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1745 on: May 27, 2015, 11:33:06 AM »
Does the $300/$1000 apply as well to every au?
No it's per account.
Workflowy. You won't know what you're missing until you try it.

Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1746 on: May 28, 2015, 12:01:34 PM »
Sent in documentation for  2 separate claims. One email acknowlegment of receipt came from Amex while the second came from a specific claims adjuster- does that mean anything ?

Offline springles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1747 on: May 28, 2015, 12:07:01 PM »
Is clothing that ripped eligible for PP? How about something that you wore (removed tags) but felt that it didnt fit right

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1748 on: May 28, 2015, 06:18:37 PM »
They denied my claim because the store gives a store credit for returns

Offline yitrap

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1749 on: May 28, 2015, 08:53:07 PM »
They denied my claim because the store gives a store credit for returns
Did you tell them that or they called and found that out themselves?

Offline sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1750 on: May 29, 2015, 07:58:29 AM »
Did you tell them that or they called and found that out themselves?
If the store doesn't take returns I write that in the claim. I never got denied because of that.

Offline yitrap

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1751 on: May 29, 2015, 08:24:02 AM »

If the store doesn't take returns I write that in the claim. I never got denied because of that.
I understand, did you tell them that they will give you store credit?

Offline sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1752 on: May 29, 2015, 08:25:31 AM »
I understand, did you tell them that they will give you store credit?
No just wrote that the store won't take returns and got a refunded from Amex and didn't have to return anything!

Offline yitrap

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1753 on: May 29, 2015, 08:27:23 AM »

No just wrote that the store won't take returns and got a refunded from Amex and didn't have to return anything!
Just realized you weren't the person who got declined...

Offline philbenjoe

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1754 on: May 29, 2015, 03:13:00 PM »
on a claim that's more than $300 will they give me some of the money?
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Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1755 on: May 29, 2015, 03:17:56 PM »
on a claim that's more than $300 will they give me some of the money?

Just bought a laptop for $520 with no returns, If they don't take it back and amex asks for it back (I know that they only cover $300) Then what happens? Am I out $220?

yes. max they would reimburse is $300
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Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1756 on: May 29, 2015, 03:18:05 PM »
on a claim that's more than $300 will they give me some of the money?
$300

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1757 on: May 29, 2015, 05:14:18 PM »
Did you tell them that or they called and found that out themselves?
they called the store themselves

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1758 on: May 29, 2015, 05:15:18 PM »
they called the store themselves
which store?
Workflowy. You won't know what you're missing until you try it.

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1759 on: May 29, 2015, 05:17:02 PM »
Any thoughts on the practical limits of how many times we can use RP per year and what the potential downsides could be? I asked about this the other day, but my post seemed to get lost in the sea of new ones.