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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 669759 times)

Offline mb1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1760 on: June 02, 2015, 06:11:05 PM »
Is it normal to get a phone call to review your claim?
Is it a new procedure or do they d it randomly?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1761 on: June 02, 2015, 06:25:16 PM »

Is it normal to get a phone call to review your claim?
Is it a new procedure or do they d it randomly?

What did they ask you?
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Offline raphy781

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1762 on: June 02, 2015, 06:31:51 PM »
Any thoughts on the practical limits of how many times we can use RP per year and what the potential downsides could be? I asked about this the other day, but my post seemed to get lost in the sea of new ones.
As long as you're being honest you should have no problems using it as necessary.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1763 on: June 02, 2015, 08:44:09 PM »
Is it normal to get a phone call to review your claim?
Is it a new procedure or do they d it randomly?
Happened a few times since september with larger claims. So far no issue.
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Offline mb1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1764 on: June 02, 2015, 08:44:43 PM »
What did they ask you?
Why do you want to return it?
Why can't I return to the merchant?
Is it new?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1765 on: June 02, 2015, 09:55:42 PM »
Why do you want to return it?
Why can't I return to the merchant?
Is it new?

All sound like pretty standard questions to me. Did they cause any issues?
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Offline mb1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1766 on: June 02, 2015, 11:10:18 PM »
All sound like pretty standard questions to me. Did they cause any issues?
It just seemed unusual to be called in the first place.
But,
Happened a few times since september with larger claims. So far no issue.

Offline philbenjoe

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1767 on: June 03, 2015, 06:06:13 PM »
is no return free shipping an excuse?
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Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1768 on: June 03, 2015, 07:49:28 PM »
is no return free shipping an excuse?

"... Items are eligible if they are in “like new” condition and if they cannot be returned to the merchant from which they were originally purchased. ..
« Last Edit: June 03, 2015, 10:07:24 PM by benjie1305 »
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1769 on: June 03, 2015, 09:52:56 PM »
is no return free shipping an excuse?
is no return free shipping an excuse?
To clarify, no, it is not an excuse.
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Offline philbenjoe

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1770 on: June 04, 2015, 02:57:08 PM »
How about being charged duties after payingfor shipping? US to Canada shipping. It was not in their terms...
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1771 on: June 04, 2015, 03:04:44 PM »
How about being charged duties after payingfor shipping? US to Canada shipping. It was not in their terms...
What they night say is return it and submit claim the r the fees. I asked about restocking and that's what I was told
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Offline philbenjoe

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1772 on: June 04, 2015, 03:12:43 PM »
Problem is that item is now in Israel.... Also I want the item just don't feel it was right to have to get another bill at delivery...
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Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1773 on: June 18, 2015, 09:28:31 PM »
Did anyone get denied because they went over the annual  $1000 limit?

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1774 on: June 18, 2015, 09:30:56 PM »

Did anyone get denied because they went over the annual  $1000 limit?

I haven't used over $1,000, so not sure.

Is that limit per card? Meaning if I have 2 Amex cards I could use RP for up to $100/ year? Also, would a claim that was started in 2014, but paid out in 2015 count towards the 2014 or the 2015 limit?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1775 on: June 18, 2015, 09:34:28 PM »

I haven't used over $1,000, so not sure.

Is that limit per card? Meaning if I have 2 Amex cards I could use RP for up to $100/ year? Also, would a claim that was started in 2014, but paid out in 2015 count towards the 2014 or the 2015 limit?
1000 per card. Spg and prg are two cards each at a thousand
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Offline dovy2

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1776 on: June 18, 2015, 10:17:56 PM »
Anyone do rp on gas grill? Did you need to send it in?

Offline sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1777 on: June 18, 2015, 10:23:23 PM »
Anyone do rp on gas grill? Did you need to send it in?
It's a YMMV type of thing.

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1778 on: June 26, 2015, 02:31:47 PM »
If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price

Does this mean it will only work with stores that have a return policy of less then 90 days? It sounds that way. Has anyone gotten their money back when returning within 90 days when the store policy was 90 days as well or when submitting a claim post 90 days?
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1779 on: June 26, 2015, 04:04:11 PM »
If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price

Does this mean it will only work with stores that have a return policy of less then 90 days? It sounds that way. Has anyone gotten their money back when returning within 90 days when the store policy was 90 days as well or when submitting a claim post 90 days?
That's been my assumption. When filing a claim they ask why won't merchant take it back.
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