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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 475662 times)

Offline sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1785 on: June 30, 2015, 08:25:37 PM »
DVD/CD rom drive on new laptop isn't working. Bought on my SPG. Applied for purchase protection. Just received reply from Amex that they won't cover it.
Did they say why?

Offline Wafflemuffins

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1786 on: July 01, 2015, 05:04:06 AM »
Did they say why?
They called it a manufacturer's defect.

Offline Emkay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1787 on: July 01, 2015, 05:34:58 AM »
DVD/CD rom drive on new laptop isn't working. Bought on my SPG. Applied for purchase protection. Just received reply from Amex that they won't cover it.
Where did you buy it? Tried returning  it direct? Doesn't have a warranty?

Offline Wafflemuffins

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1788 on: July 01, 2015, 06:07:09 AM »
Where did you buy it? Tried returning  it direct? Doesn't have a warranty?
Bought it at best buy, I'm in Israel now

Offline B.D.Da'ehu

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1789 on: July 02, 2015, 02:42:29 AM »
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Offline noturbizniss

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Offline B.D.Da'ehu

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1791 on: July 06, 2015, 01:00:55 AM »
Did anyone try return protection on Jos a bank item bought in clearance claiming that the store wouldn't take it back because it was bought on clearance?
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Offline wayfe

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1792 on: July 06, 2015, 01:34:17 AM »
Are handmade items bought on Etsy automatically disqualified?
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1793 on: July 06, 2015, 11:57:39 AM »
Did anyone try return protection on Jos a bank item bought in clearance claiming that the store wouldn't take it back because it was bought on clearance?
Why should that be excluded? That's the exact intent of the program.
Are handmade items bought on Etsy automatically disqualified?
def not automatically. The exclusions list
"2. one-of-a-kind items (including, but not limited to, antiques, artwork, and furs);
3. limited edition items"

Handmade does not necessarily mean one of a kind.  You could probably get it covered.

OT but why would you buy from them? Don't they sell nazi and hitler regalia, but not israeli or confederate flag stuff?
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Offline wayfe

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1794 on: July 06, 2015, 12:03:59 PM »



Handmade does not necessarily mean one of a kind.  You could probably get it covered.

OT but why would you buy from them? Don't they sell nazi and hitler regalia, but not israeli or confederate flag stuff?
Where'd you hear that? A search for "Israeli flag" brings up many items.
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Offline B.D.Da'ehu

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1795 on: July 06, 2015, 02:40:14 PM »
Why should that be excluded? That's the exact intent of the program.
I am asking specifically regarding jos a bank because its possible that returning clearance items is a ymmv.
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Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1796 on: July 06, 2015, 02:41:42 PM »
I am asking specifically regarding jos a bank because its possible that returning clearance items is a ymmv.

Again as Noturbizniss mentioned the "clearance" is not YMMV. That is the whole point of this. The store might be and the item might be but you can check the Amex website for covered items, the clearance point is not ymmv.
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1797 on: July 06, 2015, 02:41:51 PM »
I am asking specifically regarding jos a bank because its possible that returning clearance items is a ymmv.
Why should it be? Nothing in the terms says that.
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Offline B.D.Da'ehu

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1798 on: July 06, 2015, 02:47:22 PM »
Why should it be? Nothing in the terms says that.
What do the terms of jos a bank state regarding clearance? I couldn't find anything
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1799 on: July 06, 2015, 02:53:39 PM »
What do the terms of jos a bank state regarding clearance? I couldn't find anything
oh, i thought you meant RP terms. JAB website implies all returns are 90 days. doesnt say it excludes clearance. Pretty sure I returned a clearance shirt to a store.
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