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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 467820 times)

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1800 on: July 06, 2015, 02:59:02 PM »
oh, i thought you meant RP terms. JAB website implies all returns are 90 days. doesnt say it excludes clearance. Pretty sure I returned a clearance shirt to a store.

If JOS A BANK is 90 days whether clearance or not, then it won't work. 
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1801 on: July 06, 2015, 03:02:17 PM »
If JOS A BANK is 90 days whether clearance or not, then it won't work.
it would work if clearance is shorter or not returnable. doesnt look like it is the case here though.
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Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1802 on: July 06, 2015, 03:20:58 PM »
it would work if clearance is shorter or not returnable. doesnt look like it is the case here though.

Agreed, thus

If JOS A BANK is 90 days whether clearance or not, then it won't work. 
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Offline clockhand

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1803 on: July 15, 2015, 02:14:56 PM »
1000 per card. Spg and prg are two cards each at a thousand

Is it true?  Always under the impression that it is per SSN.  Therefore, no matter how many cards you have, it's only $1k max per calendar year.  Or, was I wrong?


Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1804 on: July 15, 2015, 02:19:25 PM »
Is it true?  Always under the impression that it is per SSN.  Therefore, no matter how many cards you have, it's only $1k max per calendar year.  Or, was I wrong?
http://www.dansdeals.com/archives/62952
Quote
Return protection works for items that cost $300 or less and can be used to return up to $1,000 of items per card per year.
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Offline gleung

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1805 on: July 15, 2015, 02:55:42 PM »
been a while since I submitted my first RP back in November. Just submitted another claim today for a video card that I purchased from newegg. thought my video card was dying since my monitor kept on going black. turned out that it wasn't my old video card, but power supply :(. attempted to return the new video card to newegg but the item is non-refundable, replacement only. hope amex will get me covered.

Offline clockhand

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Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1807 on: July 21, 2015, 07:50:45 AM »
I did rp on a pair of glasses that I didn't like a while ago. I got the refund for 300$- wondering now if they should of been excluded as a custom item..

Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1808 on: July 21, 2015, 07:52:21 AM »
What amount was the total ppl used of the rp fir 2014? Think mine was 600$ or so .. Just curious what numbers are & if they start requesting items after a certain dollar amount..

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1809 on: July 21, 2015, 11:39:39 AM »
What amount was the total ppl used of the rp fir 2014? Think mine was 600$ or so .. Just curious what numbers are & if they start requesting items after a certain dollar amount..
What benefit is there in actually posting dollar amounts on a searchable forum?
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Offline pixi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1810 on: July 21, 2015, 11:44:52 AM »
Submitted a RP for a musical instrument costed $425 I got back today $300 without having to send back the item
money doesn't talk......      it SCREAMS !

Offline gleung

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1811 on: July 21, 2015, 01:00:16 PM »
Submitted a RP for a musical instrument costed $425 I got back today $300 without having to send back the item

how long did the process take starting when you submitted receipt?

Offline pixi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1812 on: July 21, 2015, 01:02:30 PM »
how long did the process take starting when you submitted receipt?
A few weeks
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Offline B.D.Da'ehu

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1813 on: July 21, 2015, 01:07:52 PM »
Submitted a RP for a musical instrument costed $425 I got back today $300 without having to send back the item
Score! ;)
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Offline gleung

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1814 on: August 05, 2015, 11:30:29 AM »
been a while since I submitted my first RP back in November. Just submitted another claim today for a video card that I purchased from newegg. thought my video card was dying since my monitor kept on going black. turned out that it wasn't my old video card, but power supply :(. attempted to return the new video card to newegg but the item is non-refundable, replacement only. hope amex will get me covered.

case finally closed. got $ back and no need to send in item $299