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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 467913 times)

Offline Chapshnell

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1830 on: August 27, 2015, 01:56:42 PM »
Cole Haan Shoes. Lessthan $100. No return. Credit came in less than 24 hours.

credit also came within 24. Seems under $100 they dont want to waste peoples time?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1831 on: August 27, 2015, 01:58:21 PM »
credit also came within 24. Seems under $100 they dont want to waste peoples time?

Yes. 275 on mine and I had to fax in receipt and am waiting for 5 days already.
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Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1832 on: August 27, 2015, 02:06:51 PM »
$95 watch from ebags, no return needed, and money was credited in 2 days,
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1833 on: August 27, 2015, 02:22:13 PM »
Yes. 275 on mine and I had to fax in receipt and am waiting for 5 days already.
give it at least 2-4 weeks.
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Offline jewdkoff

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1834 on: August 30, 2015, 12:05:57 PM »
How did you manage that and what kind of item was that. I had submitted extended warranty claim only once and been asked to provide the repair estimate.

It was a laptop. They just told me they didn't need it. How much was your item?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1835 on: August 30, 2015, 12:26:29 PM »
give it at least 2-4 weeks.

Actually much faster. Opened my email after Shabbos and got the final verdict. $275 credit.  :)
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Offline Mendylab

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1836 on: August 31, 2015, 12:03:13 AM »
Actually much faster. Opened my email after Shabbos and got the final verdict. $275 credit.  :)

and they didn't ask for it back?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1837 on: August 31, 2015, 08:32:32 AM »
and they didn't ask for it back?

Negative
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Offline rabbitbarf

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1838 on: September 22, 2015, 01:31:56 AM »
So I bought a portable air conditioner from Sears (30 day return policy there). Plan on keeping it for about two months, until it cools down here or I move (moving in late October or early November).

The AC was $299+tax (so around $325, I'm wondering if they're going to want me to ship this big thing to them or not. It's about 55lbs, which I'm sure would cost a buttload in shipping costs (hundreds from what I've calculated).

Never done a RP claim yet, so I was just curious if anyone had any experience with doing it on very heavy items that will incur very high shipping costs?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1839 on: September 22, 2015, 06:42:48 AM »
So I bought a portable air conditioner from Sears (30 day return policy there). Plan on keeping it for about two months, until it cools down here or I move (moving in late October or early November).

The AC was $299+tax (so around $325, I'm wondering if they're going to want me to ship this big thing to them or not. It's about 55lbs, which I'm sure would cost a buttload in shipping costs (hundreds from what I've calculated).

Never done a RP claim yet, so I was just curious if anyone had any experience with doing it on very heavy items that will incur very high shipping costs?
While your at it why don't you call amex and and just ask them if they'll want you to ship back you're used air conditioner
READ THE DARN WIKI!!!!

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Offline Einstein

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1840 on: October 03, 2015, 08:48:57 PM »
Just had a return protection claim that was almost $300, didn't make me return the item, I just had to send an itemized receipt
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Offline CS91

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1841 on: October 03, 2015, 10:37:37 PM »
Cole Haan shoes for $49.95. Put in a claim on the phone and was instantly closed. They didn't mention anything about returning item and case is closed so guess I don't have to return them. No need to send in receipt, just asked me for item description.

Offline Jimmerly tibz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1842 on: October 07, 2015, 06:47:14 PM »
Is $300 the limit for all the AMEX cards that feature RP? Or do the centurion and higher level cards have a better limit like $1000 per item?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1843 on: October 07, 2015, 07:05:28 PM »

Is $300 the limit for all the AMEX cards that feature RP? Or do the centurion and higher level cards have a better limit like $1000 per item?

If you google Amex return protection you can see all the cards that offer it and what the amounts are. However, not sure that super high end cards are featured there.
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Offline Yeki89

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1844 on: October 07, 2015, 11:48:53 PM »
Dress, $96, credited in 8 hours.
No return needed